Dixons Willenhall reviews

★★★★★ 5/5

Google

Had a valuation and was delighted with professional and friendly service we received. We haven't sold our house yet but have every confidence in Dixons getting us a fair price. Nice that they are a local agency that has been on Lane Head as long as I can remember

Timothy · 12 September 2026

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Google

Hayley and her team were very accommodating from the start , the purchase is still ongoing so cannot comment on the whole process,

Philip · 16 March 2026

★★★★★ 5/5

Google

WOW - WOW - WOW - Hayley and the team offer a 1st class service, very attentive to the needs of the buyer and happy to help all the way with any issues we faced. They went over and above with assisting with all documentation and support with any questions raised by the lawyer. Highly recommended 10/10

Ryan · 20 March 2025

★★★★★ 5/5

Google

Very pleased with our selling proccess with Dixons ,Willenhall branch. All the team were very kind and helpful ,answering all my calls and emails very quickly. Big Thanks to Hayley and Tom! Keep up the good work !

Boyana · 12 October 2025

★★★★★ 4/5

Google

Thank you all for your service finally got there in the end. Special mention to Hayley as she was absolutely brilliant with me even though I was a pain in the backside! Thank u all again

Luke · 12 October 2025

★★★★★ 5/5

Google

Fantastic service from the willenhall branch. Used them a few years ago so didn't hesitate to use them again. A special thank you to Hayley and Demi . Would highly recommend.

Debbie · 12 October 2025

★★★★★ 5/5

Google

Having been shunned or ignored by other local sales agencies in the area i was blown away how welcoming funny and supportive Hayley, Tracy, Stacie and the Ladies were with me. During my first viewing I fell in love with my house but didnt feel I would get it, however Tracy told me not to panic and a few weeks later I have keys. The ladies were so helpful throughout the process especially when unknown scenarios would present themselves, they were resolved quickly. Most of all I was appreciative that I could always reach the ladies as they were instsntly responsive via email or would answer the phone straightaway. Other agencies I would call would pretend to be in meetings and I would be chasing them for days for viewings. I really hope the Dixons Willenhall ladies continue to support us minority buyers in the way they supported me abd cintinue to help first time buyers achieve their dreams, but most if all I hope Hayley continues to give her infamous warm celebration hugs. I will be recommended the team in the future!

Gemelle · 17 September 2023

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

I honestly can't thank the girls at Dixons in Willenhall enough for all they did during the successful process in the my house. The reasons for my 5 star review are based firstly on their unrivalled professionalism and personal attention to detail. From beginning to end I was left in no doubt that I was in the hands of experts, as a result of this they not only sold my house within a couple of short weeks but did so during the challenging environment of a disastrous housing market crash. Selling a house can be not only a daunting experience but a deeply emotional one too. Both Hayley and Tracy went way beyond there duty of customer care and if I'm honest that was as important me as securing the sale of a house that was left to me in the most traumatic of circumstances. Thank you so much Hayley and Tracy for all you did for me... Ash xx

Ashley · 19 July 2023

★★★★★ 1/5

Google

The agent named Tracy made me feel like low class citizen, she lied, mislead and pressured me to take mortgage with her broker, falsely stating it as the sellers condition. The sale fell through due to combination of her greed and appalling attitude. I will never ever purchase with dixons even if the property is under priced, how can dixons employ such people to represent their company. The whole experience has put me off property purchasing, this should have been a pleasant and productive experience. SHAMELESS AGENT TRACY.

Nav · 14 June 2023

★★★★★ 5/5

Google

A big THANK YOU to Tracy, Hayley, Darren and Emma! I’m a first time buyer the process was somewhat daunting to me with speaking to other Estate Agents however after speaking to Tracy and Hayley they put my mind to rest as they are very supportive also professional with a wealth of knowledge and experience. My queries were dealt with and explained professionally by Emma whose customer service is outstanding. My Mortgage Broker Darren is honest and acts only in your best interest ensuring you get the best mortgage on the market, I would recommend Darren 100% he also has a wealth of knowledge and experience in the field. The process of buying my house from start to finish was straightforward because Tracy, Hayley, Darren and Emma are amazing people also I have no hesitation in recommending the Dixons team 100% as the process went much smoother than I could have anticipated. 😀

E · 14 June 2023

★★★★★ 5/5

Google

This is our second time dealing with Dixon’s and once again it’s been an absolute pleasure! The lady who came and valued our property was friendly and informative, and unlike other valuations we had, didn’t talk down on their competition, we were very happy with her valuation and got what we wanted for our property. A special shout out to Hayley & Tracey who were both were always just on the other end of the phone whenever we needed, always with very positive attitudes. Brilliant branch, ran by an excellent team who know what they’re doing! Would recommend to anyone.

Hannah · 14 June 2023

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 5/5

Google

Very good estate agents, we used them before when we sold and bought a new house. They were amazing from start to finish, excellent communication. To be honest if it wasn't for Hayley and her team at the Willenhall branch we wouldn't have moved house, they are very knowledgeable and the best of them all. Our house went up for sale on the Friday, we had 12 people view on the Saturday and Monday we had 3 offers..

Paul · 14 June 2023

★★★★★ 5/5

Google

All staff at Dixons were extremely friendly and helpful throughout the whole purchase process whist maintaining a professional manner. I received exceptional support from all members of the team. Although the sale of my previous property wasn’t through this agents, staff were willing to go above and beyond with any advice needed in regards to my sale also. I would highly recommend Dixons to anyone in need of an Estate Agents.

Beth · 12 October 2025

★★★★★ 1/5

Trustpilot

Be very careful, the contract ties you in far longer than you think

SADLY I CANNOT LEAVE 0 STARS: This relates to Dixons - Working on my behalf as an Estate Agent handling the sale of my property I’m leaving this review to help others avoid the situation I found myself in. The contract wording used by Dixons is not as clear as it should be, and it’s very easy for customers to misunderstand how long they are tied in for, PLEASE PLEASE READ ALL THE FINE PRINT BEFORE SIGNING ON THE DOTTED LINE, all the glitters isn't gold and I found that out to my peril. People need to be aware that when you sign with Dixons, you are committed to a binding 16‑week minimum period, and even after those 16 weeks have passed, you are still tied in for a further 28 days’ notice. During this notice period, you cannot use another estate agent, cannot remarket elsewhere, and cannot move on, even if you have already asked for the property to be removed from the market. In my case, I had been with Dixons for 5 months (20 weeks) by the time I asked for the property to be withdrawn, well beyond the 16‑week minimum period, and I genuinely believed the agreement had naturally ended. Only afterwards did I discover that the contract continues indefinitely until you give 28 days’ written notice, even when the property is no longer being marketed, they take it off their books but tie you in to a further 28 days where you cannot approach or relist with another Estate agent. I raised this with the Property Ombudsman, not to seek compensation, but to highlight what I believe is unclear and potentially misleading wording so that others might be better protected. Unfortunately, because the clause is technically written in the contract, the Ombudsman does not assess fairness, only whether the agent followed the wording. My hope is that this review helps others go into the agreement with full awareness, as the practical implications of the notice period are not obvious from the way the contract is presented. They Never replied to Emails at all, I think they were afraid of committing anything to an audit trail I think ALSO ANOTHER IMPORTANT WARNING FOR OTHERS DO NOT LET THEM BADGER YOU INTO DROPPING YOUR HOUSE PRICE WITH THE PROMISE OF “GETTING MORE INTEREST AND GETTING MORE THAN THE ORGINAL ASKING PRICE”. THIS DOES NOT HAPPEN, ALL IT DOES IS DEVALUE YOUR PROPERTY.

Tracey · 1 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Recently put an offer in for my first house and was super daunted by all the legal and morgage requirements that needed to be in place to make the purchase complete. Thankfully the team at Dixons Acocks Green helped me. Adam, Lee and Courtney were always a phone call away. I would recommend anyone buying there first home to buy the hand in hand house purchase service provided by Adam it does come at a fee but well worth it as all solicitors are in house and he will save you allot on your monthly morgage repayments.

Kamran · 15 October 2024

★★★★★ 5/5

Google

A big thank you to Dixon’s estate agents in willenhall :D. My experience has been smooth from the very start. Starting with Tracy at the viewing, Darren arranging mortgage, and Hayley chasing queries with the solicitors. As a first time buyer I didn’t understand some of the process and this was made very easy and understandable by then all with any questions and queries I had. A big thumbs up 👍🏼.

Nikky · 14 June 2023

★★★★★ 4/5

Trustpilot

Renting

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

Sophie · 28 May 2026

★★★★★ 5/5

Google

Harjit; Highly Recommended, You Just Can’t Get Anyone Better Then Them 🙏🏻 Just Got The House Keys 🔑 its a wonderful feeling can’t even express.. all this happiness its cause of the good team that i had, they worked so hard and they were so professional, kind and helpful all the time.. I don’t have enough words to praise them… Hayley, Tracy, Emma, and all the team.. and of course Darren *The best Mortgage Advisor * And Leanne The best solicitor recommended by Dixon estate agents Thank You Very Very Much 🙏🏻🙏🏻🙏🏻

Jitty · 14 June 2022

★★★★★ 5/5

Google

I am Mohammed Muhin Uddin and my wife Marzana Yeasmin. We bought a house from Willenhall Dixon’s. Tracy Morgan and Mr Darren and his team were helped us for get this house. They are very very kind and helpful persons. We are really happy with them. Specially Tracy Morgan so help to us that we never forget her kindness. We have a wonderful big garden for planting lot of vegetable. We love to plants many kind of vegetable. Yesterday we met with her gave some fresh vegetables and say thank you again. All the best Tracy for your hard work. Thank you so much again. Uddin & YeasminPositiveQuality

Bagan · 14 June 2022