Trusted Agent profile · Wigan
★★★★★
850 reviews across 2 platforms
Orrell Road, Orrell, Wigan, WN5 8HN
Morris Homes Ltd's office in Wigan, at Orrell Road, is rated 4.2 out of 5 across 850 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Wigan office, from every platform, shown as written. First names only.
5/5
TrustpilotViewed a few properties at Prince’s…
Viewed a few properties at Prince’s Meadows, Kirkham. Hannah was very informative and attentive. She talked us through the pros and cons of each of the property types we were considering, recognising our specific needs. Hannah gave us confidence that Morris Homes would deliver on our aspirations.
1/5
TrustpilotIt's 7 years since we bought from this group
It's 7 years since we bought from this shambolic business. In Standish on the Fairway estate, two main spine roads remain unsurfaced. As a consequence the council refuses to adopt, resulting in the whole estate being overgrown by weeds and looking disgraceful.
4/5
TrustpilotHelpful sales agent Ann at Houghton…
Helpful sales agent Ann at Houghton Grange. The larger houses look great, super plots too. They do seem expensive though - although there are some incentives.
5/5
TrustpilotShelbourne Estates - Upton - Hunsbury Grange
I bought a Shelbourne Estates property at Hunsbury Grange in April 2021 ( reservation in December 2020 ). The Customer service has been excellent through all the process with Lynn and Jessica ( reservation - choosing options - assisting with the move - completion). I would like to highlight that the customer care service has also been excellent in rectifying and fixing a few issues you would expect with a new property. I would recommend Shelbourne Estates If you look for a high quality team to purchase a property. They really care of you after you have moved in which is kind of piece of mind if any issue arise. Highly recommend Shelbourne Estate !
5/5
TrustpilotVery impressive
Very impressed with the professionalism and warmth of the sales advisor at The Meadows, who made time for a thorough tour of the show home and time to ask about the buying process back at the sales office on site. The quality of the building work and interior finish looks stunning also.
5/5
TrustpilotJust started looking for a New Home and…
Just started looking for a New Home and went into Station Grange. The show homes were sensational and so was Lynne. Nothing was too much trouble, she was so knowledgeable and welcoming and answered all of our questions. A definite asset to your company.
5/5
TrustpilotHouse viewing
Wendie the sales advisor was really attentive and friendly. She showed us the 4 bedroom show home ‘The Winster’ and it was such a lovely house. She is really knowledgable, personal and helpful throughout the whole viewing. My partner and I had a truly positive experience!
5/5
TrustpilotThe staff at Morris Homes have been…
The staff at Morris Homes have been patient, considerate and efficient. I would certainly recommend this company to anyone considering purchasing a new home.
5/5
TrustpilotChurchfield Standish
I just wanted to say thank you to Julie in the sales office, she has gone above and beyond to help us and it really is appreciated. The minimal snags are getting done but as soon as the site team are slow to respond she is quick to chase them for us and has helped us along the way.The houses are still being built on our street and builders are still passing the house, they have all been friendly and the digger drivers wave at my little girl when they drive past, she loves it.
5/5
TrustpilotFirst class service all round
I moved into my first home earlier this summer, I have to say from the moment I first stepped into the sales office until the day I got my keys the customer service from Aimee and Jeannette has been fantastic. As a first time buyer, naturally I was apprehensive about the process however with their professionalism and accommodating approach I knew I was in good hands. Thank you ladies for everything you have done.A big shout out to Will as well, he has been really good responding to any snag issues I have raised and has even done some of the repairs himself.
5/5
TrustpilotFantastic customer support
Apart from the quality of the build,the site manager- Martin Lee - was exceptionally helpful, nothing was too much trouble when settling into our new home
5/5
TrustpilotHunsbury Grange, Upton
I have dealt with Lynne and Jess at Hunsbury Grange Northampton for many years now. They are both an absolute pleasure to work with and all of my clients that i send to them are always very impressed with them both. They are very friendly and helpful, i look forward to many more years of working with them both.
5/5
TrustpilotArkall Farm Tamworth
We moved into our new Morris Home on Arkall Farm 2 weeks ago and couldn’t be happier.Our first experience back in May was to meet Tracy at the site office, she was extremely knowledgeable and very helpful and we reserved our new home at that first meeting. Tracy went on to help us through out our experience right up until we moved in, thank you Tracy and to Faye as well who also was a great help.On the very first day we moved in we were greeted by Tracy, Richard & John (site managers) to explain everything about the house, central heating, alarms etc.Richard & John explained that if we found any issues in the property they would come back in a week to sort it.We were very happy with everything which was done to a high standard,there were a few snagging problems i.e a couple of little paint marks, bi fold door sticking that kind of thing,which are all being sorted as promised, thank you Richard & John.We highly recommend Morris Homes nothing has been too much trouble which is what you need as moving is stressful enough!
1/5
TrustpilotDo not buy a morris home
Do not buy a morris home. Initially the house was fine but then Morris refused to finish the roads. There is no explanation as to why and no sign of any progress when myself or anyone on our estate contact Morris.Do not be fooled by the glossy brochures. They do not finish their job.
5/5
TrustpilotWe had a fantastic experience with Hannah
We had a fantastic experience with Hannah Pendergast the Sales Advisor at Morris Homes. She was incredibly knowledgeable and friendly from start to finish. Nothing was ever too much trouble, she took the time to answer all of our questions and made sure we felt completely informed at every stage.
5/5
TrustpilotWe are 1st time buyers & still in the…
We are 1st time buyers & still in the process of buying. Jess is the only person who treated us with respect as a normal human being. Every other sales/mortgage advisor judged us based on how much money we have as a deposit amount and treated us poorly saying that "our houses are very expensive you know...". Other developers have bad ethics/marketing and future if continue to treat people like they treated us. Jess from Shelbourne estate was the only one who was adequate and sane in this respect. So I do appreciate what she's done already. And would recommend to buy with them.
5/5
TrustpilotVery helpful staff
Before we were shown around a property that I wanted to see, we were given a very in-depth talk about how the site worked the heating of the houses, etc by Geeta. She was so helpful and patient. Although the house was not quite big enough for me I was impressed with the build and layout. Many thanks Geeta.
5/5
TrustpilotBuying my first house
Buying my first house couldn’t of been easier with the team at Houlton. Ali help me with every step and answered all my silly questions, no questions is to silly for the Morris team. Once I moved in I could remember how to set the heating and the site manager Jon came the next day to show me how to use it again. Ali is still there for any questions 6 months on. The team have helped make buying a house for the first time easy.
5/5
TrustpilotExemplar Customer Service
Buying a first home can be daunting however, with Morris Homes - St Mary's Park, and the sales team i.e. Carol, Shaun & Jo it was a breath of fresh air (thank you so much Carol, Shaun and Jo!). Carol, Shaun & Jo possess exemplar persona, value granular details, bring a wealth of knowledge, are extremely flexible, and above all made us felt welcomed. My subconscious mind nudged me that the journey could be stressful, complicated and packed with unexpected shocks. Being said, with Carol at el I never experienced the untoward jolts through the process. We've now moved into our fantastic home and have got amazing neighbours! The entire customer journey has been exceptional!
5/5
TrustpilotJust moved in 😁
We’ve just moved into our new home. The area is lovely and well looked after, and the quality of the house is excellent. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotWe absolutely love our home.
We absolutely love our home.We are on the Wintringham estate and from the first contact we had with Liam at the Sales office he has always gone above and beyond for us.We have had many ups and downs when buying our house as we bought through the pandemic and nearly missed out with the help to buy deadline and stamp duty.We have laughed and cried though out the process and Liam has been there every step of the way to make sure it happened for us.We literally cannot thank him enough.He really is a credit to Morris homes and I hope they read all the amazing reviews and reward him as a employee he is a credit to Morris Homes.Since moving in the site manager Nick has also been amazing and every snag reported he was straight on it and made sure we felt at home. I feel he goes above and beyond.We have also had great experiences with Ann -Marie from customer care.She is always contactable and they will make sure any issues are rectified.You get 2 years with Morris homes and this is very much appreciated.I will always recommend Morris homes and I have been rewarded for doing so. Thank you Hayley
5/5
TrustpilotBeyond expectation
We only had great experience with Morris Homes. From the first time we walked into the office and was greated by lovely Angela who always was so helpful, polite, welcoming. Both Liam and Angela always were there throughout our journey to support and adviseThere was issues with solicitors from our side by OMG superhero Liam have been fighting for us making it happen by involving Morris Homes SMT and their solicitors. Liam had put us on the first plan and told us that he will make sure he get to the bottom of it to make us happy and he did. What a massive asset Liam is to the Company. I also cannot missout Site Manager and his team by building our dream house. House turned out to be better than we were expecting. As you realised our special mention goes to Liam and Angela at Wintringham Park.
5/5
TrustpilotAwesome experience
We just received the keys to our new “The Melford” home at Hampton Water Peterborough by Morris homes and are so excited with the quality of work done. Thank you Rob for making the entire process so seamless and fast; always reaching out with updates and easily accessible.Our home was delivered to us earlier than expected😊.We highly recommend Morris homes.
5/5
TrustpilotShelbourne Estates, Hunsbury Grange, Northampton
We recently purchased our house through Shelbourne Estates ( Part of Morris Homes) at their development in Hunsbury Grange, Northampton. Our experience from start to finish has been exceptional. Jess and Lynne have been excellent from reservation through to when we moved in and beyond. They are very friendly, informative and extremely supportive throughout the process to ensure everything went smoothly. We never felt pressurised which some experience with other developers. We had minor snags list which was looked at promptly and very professionally. The site manager Scott and his team has also been extremely supportive and continues to do so even we’ll after we’ve moved in. The site is also very well looked after and very tidy. We are also super impressed with the customer care team, who are responsive and make sure everything is addressed promptly. We genuinely feel like Shelbourne Estate truly care about their customers and quality of their work. This has been a wonderful surprise given our past experiences with a different “5 star” builder, which was far from satisfactory. We would not hesitate to recommend Shelbourne Estate to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morris Homes Ltd's Wigan office has 850 reviews across two platforms: 2 on Google, 848 on Trustpilot (across the whole business).
Morris Homes Ltd Wigan is rated 4.2 out of 5 across all 850 reviews, and 5.0 out of 5 on Google from 2 reviews.
Morris Homes Ltd Wigan, Orrell Road, Orrell, Wigan, WN5 8HN.
