Morris Homes Ltd Wigan reviews

★★★★★ 5/5

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Broadacre

Finally moved into our new home. This is our first experience of purchasing a 'New build' so wasn't sure what to expect.The journey here was only possible through the hard working efforts of the sales team, in particular Lizette who has continued to provide a really positive after care service following our move.The property was itself ready to move into, including all blinds and carpets fitted which were a blessing. Yes, there is snagging required but, nothing that we regard as insurmountable. In a relatively short space of time the site manager and his team have already attended to a number of issues speedily and satisfactorily. Love the house, love the location and looking forward to many years of happiness and enjoyment.

Steve · 23 May 2022

★★★★★ 5/5

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Hannah at Princes Meadows has been so…

Hannah at Princes Meadows has been so genuine, helpful and kind. We are at the start of our journey one which I hope continues and she has been great giving us all the relevant information and contacts so we can get in the best position to hoepfully proceed. She has been there to answer any of my questions and is an asset to her team. I look forward to hopefully seeing her more.

Victoria · 12 February 2023

★★★★★ 5/5

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We visited hunsbury grange looking for 3 bed

We visited hunsbury grange looking for our next home, Lynne helped us and was very welcoming, she showed us round some homes and awnsered every question we had. Even if we don't choose a shelbourne estate home, Lynne's advice has been invaluable. - Honey & Jack

Hun · 16 March 2026

★★★★★ 1/5

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Utter rubbish company.

Utter rubbish company.They are greedy where they sold the leasehold to a 3rd party company without notification and now that 3rd party company wants 280% more for the freehold title to the land.Why you have been that greedy Morris! Leasehold is a national scam

J · 21 October 2024

★★★★★ 5/5

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First class sales advisor

I have just reserved a plot at The Grange, Formby and the sales advisor Claire has been so supportive and informative throughout the process to date. She has explained all my options and offered advice when needed. I feel in safe hands!

Sue · 19 November 2024

★★★★★ 1/5

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A leak with a difference

Bought our Morris home in 2014.We had more snags and defects that we could care to mention. Sorting them out was an absolute nightmare, nobody in 'customer' care were of any use. One bodged job after another. But we loved the layout, and the area where it was built so we persevered. Fast forward a few years and we decide to do some improvements in the bathrooms. We discovered a leak on the downstairs toilet and when we lifted the flooring. It was heavily soiled. There was a nice collection of sewage behind the base of the toilet. We discovered to our absolute horror that the soil pipe was split, and an attempt had been made to fix it with concrete and silicone. When we contacted Morris they passed us to NHBC. NHBC would not inspect it and we would have to pay for a CCTV survey of the soil pipe and they may still not pay to repair. Morris has been contacted again and point blank refuse to repair as we are out of our 2 year warranty! We are going to fight this as this is not reasonable. We are plot 33 of 32 houses because plot 8 was built too close to a railway embankment and had to be demolished.

Pam · 28 February 2022

★★★★★ 5/5

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Beautiful development and amazing homes!

Beautiful houses and development! Very professional and experienced team. In particular, a special thank you to Megan from the sales team as she deserves 5* for all her professionalism, time and support in helping us find our perfect new home. And also Richard from the site management team, for all his time and support as we moved to our new house. We can only thank you both for everything you have done for us! Absolutely recommended!

SSCosta · 10 August 2022

★★★★★ 1/5

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Once bitten....

Having bought many new builds over the years buying from Morris has been by far the most unpleasant and stressful experience. We had a high number of snags on our property resulting with every trade coming back in to put things right. This I didn't mind as much. It's the way in which it was handled. Having to chase things constantly, being fobbed off with any excuse for poor workmanship. If it was something minor then generally it wouldn't be much of a problem to get it sorted. It was the more serious snags where something needed replacing that they would try to get out of.After 9 months we decided to move as the house wasn't right for us. Unfortunately, when we started looking there wasn't much on the market. For all the problems we had with our Morris Home we did like the style of houses and the development so we ended up buying another Morris on the same development. It was sort of like "better the devil you know" We went into it with our eyes open knowing what to expect hoping this would make the process a better experience and it was. There wasn't as many snags. They were quicker to respond. It felt like we were buying a house from a completely different builder. However, 14 months on we are back to the service we experienced with our first Morris house. Things they can't fix, excuse after excuse as to why things are the way they are. Being told "you'll never totally get rid of certain problems." Having to chase customer care. They treat their customers like they are stupid in the hope that they will accept their poor excuses. I would warn anybody that is thinking of buying a new home from them to do their homework and maybe talk to people who have already moved in. We have found out recently that the area around our house is not what Morris sold it as. If we had known the full facts we probably wouldn't have bought it. We voiced our concerns to them but it fell on deaf ears. They said we were told everything but we must have forgotten! It's quite odd really because no one on our road or surrounding roads knew about it. Buying a house is the single most expensive thing anyone will buy and to be told this is quite an insult. There is no way we would have forgotten. They didn't tell us and they are acting in a very underhand and dishonest way. Again, they are treating us like we are stupid.It really should have been a case of "once bitten, twice shy." The biggest mistake we ever did was setting foot in their sales office not just once but twice. I love my home. It's perfect for us. I just wish somebody else had built it. The only thing Morris Homes successfully do is disappoint.

P · 26 January 2022

★★★★★ 5/5

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A big thank you Hannah

We've just come back from the Kirkham and Wesham Moris show homes. Not only were the properties stunning; Hannah was beyond helpful in educating us on how tos and next steps. She helped with topline mortgage advice and guided us on the best properties that may suit our new family. Hannah, thank you so much and hope to see you soon. Ishta & Nathan Xxx

I · 29 July 2023

★★★★★ 5/5

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Megan was a great help with buying our…

Megan was a great help with buying our first home at Alconbury Weald! She was friendly, approachable, and ever so helpful. All Morris staff from the site team to the customer care team have been great and we would recommend a Morris home to family and friends.

Liv · 11 August 2024

★★★★★ 5/5

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Geeta at the Willows Kineton was very…

Geeta at the Willows Kineton was very knowledgeable and spent time taking us round the last few homes for sale on this estate. Although we didn’t buy in the end it wasn’t anything to do with Geeta who did a great job of representing Morris Homes.

PETER · 24 August 2024

★★★★★ 5/5

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Lizette at Broadacre, Lytham St Annes

Lizette has been fantastic with us on our journey so far to purchase a property at Broadacre. We first dealt with Lizette back in 2014 when we bought our first Morris Homes property and she continues to be as professional and diligent as ever this time around also.

Clayton · 19 July 2024

★★★★★ 5/5

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Alconbury Weald - Megan

We have been searching for a home at Alconbury Weald for the past two years while planning our move from the US to the UK, and throughout that entire journey, Megan at Morris Homes has been absolutely exceptional.

MRS · 27 April 2026

★★★★★ 5/5

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Great experience

We booked an appointment at Prince’s Meadows Kirkham. Our sales advisor Hannah was extremely welcoming and helpful. We arrived for our appointment and she talked us through what would be the best property to suit us. Hannah then showed us round the site, gave us a tour of a home we’re interested in. Finally she helped set us up with a mortgage advisor to help get the process started.

Gary · 12 March 2023

★★★★★ 5/5

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Bartle Meadows, Cottam

We have recently moved into our new home in Cottam near Preston.We have found everybody at the Bartle Meadows development to be extremely proffesional and helpful, this includes Lisa and Vic from the sales team all the tradespeople that we have been involved with and a special mention to Ryan the assistant site manager who has gone out of his way to help witb anything we have needed. We love our new home!Marie and Colin David

Mr · 17 June 2022

★★★★★ 5/5

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Shelbourne Estates Hunsbury Grange Northampton

We were originally not looking to purchase a new build but after looking at Shelbourne Estates show homes at Hunsbury Grange we decided to cut out the chain and reserve a house. Lynne went above and beyond in helping us and when Lynne was not available Jess was also very helpful. There are a few small snagging issues and we are confident Scott and Ian will sort out effectively. I would highly recommend Shelbourne Estates

Mrs · 18 July 2022

★★★★★ 5/5

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Morris homes Upholland - Fantastic team

We recently bought a property from Morris Homes on the Upholland Gardens Estate. The whole process from first purchase to moving in has been brilliant. The service from Pam in sales has been amazing, from our first meeting to the day we got the keys. On-site builders (Anthony and his team) have also been fantastic and went above and beyond to ensure all works have been carried out. Great team and fab house builders 👍😃

Nicola · 27 June 2022

★★★★★ 5/5

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What an asset Hannah at Prince’s…

What an asset Hannah at Prince’s Meadow, Kirkham is. We initially met last year but were not in a position topurchase. We returned on Saturday and Hannah was once again professional, helpful and informative, nothing was too much trouble despite it being the end of her working day.

Jane · 24 June 2024

★★★★★ 5/5

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New home Upholland Gardens

We have recently bought a new home on Upholland Gardens which we are so excited to move into next week. The whole process from start to finish has been amazing, great service and management throughout. I can not thank Pam enough she’s always there at the end of the phone to help and I rang a lot. Thank you so much for all your help a long the way 😊 it’s been greatly appreciated.

Mrs · 23 July 2022

★★★★★ 5/5

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I met with Rob up at Hunsbury Grange…

I met with Rob up at Hunsbury Grange and he was extremely helpful with the enquiries that I had.

Connor · 27 August 2026

★★★★★ 5/5

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Positive experience, beautiful homes

We are buying a house at Hampton Water and we are so happy with the quality of the house, all the nice touches that are basics at Morris and the process of buying. Rob is always really helpful and he kept us updated along the journey.

Anita · 21 July 2024

★★★★★ 5/5

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Super staff

The staff at Morris Homes Kineton are all great. Thank you Keith for finding a parcel delivered to an empty home and taking it to Geeta in the show office. Geeta rang me today and told me my missing parcel was in her safe keeping. I am very grateful to them both

Paulette · 1 April 2024

★★★★★ 5/5

Trustpilot

Rob has been great

Rob has been great. He was super friendly and helpful. He showed us several houses and discusses all the different options with us. He tried to find the right house for us, however it was not the right time for us in term of budget

Ana · 4 August 2024

★★★★★ 1/5

Trustpilot

House is nice, Customer Care are awful

House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.

Alan · 26 July 2021