Morris Homes Ltd Wigan reviews

★★★★★ 2/5

Trustpilot

Shocking customer service...

While we love our house from Morris Homes, the customer service has been absolutely shocking. When we first moved in it seemed to be fine. One builder was very helpful but since he has left the site it has gone downhill massively. They have been rude, arrogant and incredibly unhelpful. Half the jobs they were meant to do haven't been done and there's 0 communication about it. We're left in limbo most of the time. They only care about you up until they have their money then after that you may as well not exist.

Laura · 29 November 2021

★★★★★ 5/5

Trustpilot

Upholland gardens is amazing

Recently visited upholland gardens to enquire and Pam was very welcoming and helpful. Had an answer for everything we needed. excited to call back when we are ready.

Fred · 18 June 2022

★★★★★ 5/5

Trustpilot

Broadacre St Annes development

From the start sales advisor Lizette. Has been very helpful. All through the process. Nothing is too much trouble.The site manager is always there if needed. Customer care is always on the button. Can't prase them enough. I would recommend them if looking for a new home.

I · 29 July 2024

★★★★★ 4/5

Trustpilot

The Willows, Kineton. We have lived in our house at The…

We have lived in our house at The Willows for a year now, and are very happy with the service we have received from our first viewing until now. Any problems that have cropped up have been promptly and efficiently attended to. We like the surroundings and are feeling quite settled in the house.

Alan · 17 March 2024

★★★★★ 1/5

Trustpilot

Morris Homes Boughton Grange Reservation

Reserving a property with Morris Homes on the Boughton Grange development was the single worst experience I have ever had with any company.3 words define Morris Homes as a company and their staff:- Rude- Uncaring- UnreasonableThey do not care about how they build their homes.Once they had my reservation deposit they ignored any queries and were overall uncooperative.During my reservation I highlighted numerous issues and damage to the property, which was extensive and even including but not limited to:- Holes in the interior/exterior walls- Dead grass because rubble was left under the turf- Peeling sealant- Badly cut flooring (which I paid extra for)When I highlighted issues with Morris Homes, I found that they will always tell you one thing in person, but then they will not bother to rectify any of their failings.The best I received was someone attempting to bodge damage with touchups and a trigger happy person with a sealant gun.They regularly informed me throughout that Morris Homes has a 2 year warranty so any problems I found would be better sorted once I had moved in. (Read the trustpilot reviews on how effective Morris Homes are in their warranty period).They also did not correctly follow their own site plans and drawings which I signed to when reserving. I recommend taking pictures of every document you sign in the sales office.I wish I had never I embarked on my Morris Homes journey of pure disappointment.

James · 16 October 2021

★★★★★ 5/5

Trustpilot

Lovey development. Professional advice.

Spoke to Pam at upholland gardens today. Very helpful and informative, gave very clear information on the upcoming availability and gave great advice on how to proceed.

Lewis · 3 July 2022

★★★★★ 1/5

Trustpilot

Don’t fall for the perfection of their show homes.

Very different from the show homes that you view, the finish of the painting and decorating is below standard. The kitchen fittings offered and fitted were full of faults, having to be replaced multiple times and still facing many problems with them over a year on. However they are refusing to fix these problems now. The stain free carpets are not as advertised, the flooring is full of bumps due to being sealed incorrectly. Creaking floor boards throughout the upstairs, faulty front door in the heat ( site manager advised to hose it down when the temperature is above 25 degrees 🤷🏻‍♀️) multiple leaks in the house due to faulty seals of windows and doors, and roads are yet to be finished 5 years on from first starting the development.I can go on and on, but these are just a few of the problems we are facing as a new build owner.

SH · 13 October 2021

★★★★★ 5/5

Trustpilot

Nice meeting Wendie 5 Stars

Nice meeting Wendie 5 Stars, very helpful.

Andrew · 27 November 2025

★★★★★ 5/5

Trustpilot

Princes Meadows -Kirkham

Met with Hannah this morning and looked round the show homes on sites. Couldn’t fault the service! Very informative and patient with us. No pushy sales tactics and very transparent and gave us good insights into the options available to us and the plan for the rest of the development. THANK YOU!!

Emily · 13 April 2024

★★★★★ 1/5

Trustpilot

Don’t touch Morris Homes

Having purchased several new build properties from different builders in the past, I had no reservations about buying another. How wrong I was!Morris homes are a different kettle of fish altogether.We purchased our house almost 2.5 years ago and we are still unable to use the garden. We are still in dispute with Morris homes via the NHBC as our ‘garden’ can only be described as a festering swamp resting upon a steep mountainside which also makes the house damp and the neighbours house damp.The builders left so much rubbish under our turf that you could feel it walking across the grass even with your shoes on.The house was just completely botched, their builders smashed exterior window frames with their scaffolding poles and all this time later, Morris homes are trying to fob us off with just painting over the damage.We still don’t have roads, just raised man holes and grids which damage our cars. We have to park 200m away from our driveway so our cars aren’t repeatedly damaged. Not ideal with two young children, one of whom is disabled and a blue badge holder.I could go on and on. Don’t believe the glossy brochures and show homes. The finish is shocking and nothing like you are promised.

MrsR · 23 September 2021

★★★★★ 5/5

Trustpilot

Thank you to Hannah at Princes Meadows…

Thank you to Hannah at Princes Meadows Hannah could not have more helpful and lovely throughout the perfect sales lady

Julie · 4 March 2023

★★★★★ 5/5

Trustpilot

Willows in Kineton

We visited The Willows in Kineton, and were shown around the show home and the 2 plots we were interested in by Geeta. She was very helpful and gave us all the time we needed. The site is very attractive, and Kineton has all amenities on your doorstep, and easy access to countryside

Liz · 17 March 2024

★★★★★ 5/5

Trustpilot

Super friendly sales staff at Deerwood…

Super friendly sales staff at Deerwood Fold, quality houses in a beautiful location - Nicole really made me feel at ease whilst buying my first new build house, I've recommended the site to a friend who is now buying hereSite staff always polite and helpful too

Claire · 19 July 2024

★★★★★ 5/5

Trustpilot

I visited Morris homes site in Lytham…

I visited Morris homes site in Lytham St AnnesThis morning and I was very happy with how Phil handled our inquiries he showed us around a show house and explained everything really well We are going to call tomorrow morning and look at 2 other properties

Mr · 17 July 2024

★★★★★ 5/5

Trustpilot

Greenlakes rise

Had a pleasant experience purchasing my Morris home , Nicky in sales was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site agent ,Jonny ,no request was too much trouble , this makes your biggest purchase you ever make much easier and pleasurable . Every new house purchase will have faults regardless of the developer but if you have a good team working together to rectify any problems you are more likely to return and recommend the developer. I would purchase another Morris home if I was to move again

Joanne · 6 July 2021

★★★★★ 1/5

Trustpilot

Morris homes .what can I say .not good…

Morris homes .what can I say .not good stuff thats a definite. Bought the property of the plan because of the nice plot .sold the dream and they took the money .at first started to do the snags .then passed over to customer care .what a joke not fit for purpose.emailed them regarding issues .just got an automated reply .then saying sorry about the delay .then it gets worse .started to build further homes at the rear of the property. Found out they bought the extra land and never informed any residents. We where all duped into buying the houses off plan of the site morris homes had different plans to build extra .totally kept in the dark .I would never buy another property from this company .stay well clear ..

Gordon · 4 July 2021

★★★★★ 1/5

Trustpilot

Morris homes great sales people but…

Morris homes great sales people but some poor managers and customer care.Site Manager won’t speak to anyone even when you have problems. Assistant site managers was great with snagging but left after a couple of weeks. After that nothing but problems no one interested on site and liars. Customer care manager came out promised with a contractor what needed doing workmen turned up the next day had been told to do half the job. Happens over and over. Had a new Redrow home before different quality 10/10 wouldn’t buy from Morris again

Gary · 10 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

I visited Bartle Meadow in Preston and must say how very impressed i was with the site. The information i received from the salesperson, Julie, was second to none. She was very knowlegable and very helpful. Overall very satisfied with everything. Well done Morris Homes

Sylvia · 21 July 2024

★★★★★ 1/5

Trustpilot

Profit seeking company - same like all the others.

Profit seeking company - same like all the others.Sales people are well trained into selling you the dream but as soon as you move in the "customer care team" they will NOT care. You will be stuck for months waiting to have anything fixed/resolved and there will be many snags. They are playing on time! Since you have 2 year warranty they will delay contacting you and resolving matters.Expect cheap Chinese- made finish which will wear off or fall apart the moment you touch it. Leaks will be happening and constant water pressure problems. The appliances they fit are not good either. Washing machine will be gone in less than 2 years, the boiler will give constant problems and there will be no stainless steel finish - that's just the paint and it will come off in a few months. The garden will flood and it will be rough and uneven with all the rubble tight underneath the turf. The turf will not survive unless you invest a lot of product and effort into it. They have such a high staff turnover that even if you meet a reasonable person there, they don't tend to stick around for long.NHBC is entirely useless too as they are paid and maintained by developers. I would not buy from Morris again.

Ita · 18 May 2021

★★★★★ 1/5

Trustpilot

Unhelpful, generally unprofessional and difficult to deal with

Failure to maintain apartment building, customer service unhelpful, generally unprofessional and difficult to deal with. Quality of materials in luxury apartment were high, but installation was sloppy, rushed, and aftercare was poor. At one point a kitchen cupboard panel came loose and hit me on the head, as it had been poorly glued into place rather than fastened.Have had to bring in my own tradesmen to deal with issues, but it would be much nicer if a Residents' Management Company (RMC) was setup as the lease dictated, that way we'd never have to deal with Morris Homes again.If you're going to buy from Morris Homes, all you need to remember is this, it'll never get better than the buying experience.

Adam · 17 May 2021

★★★★★ 5/5

Trustpilot

We purchased a Malham in mid 2020

We purchased a Malham in mid 2020. Our experience has been extremely positive. Morris Homes have been very helpful all the way through our new home buying experience. They supported us from our first visit to the marketing suite, through the sale of our old property as well as after sales helping fix any snags. We have been impressed with the build quality and the layout suits our needs perfectly. I would definitely recommend purchasing a property from Morris Homes.

Wayne · 10 May 2021

★★★★★ 1/5

Trustpilot

Dont buy property with Morris homes...zero warranty

Bought an property with Morris homes Dec-2019. my honest recommendation, NO-NO1.Sales and handover : Good2. Quality of build: Below average a. Leaks in Washroom - not fixed till now, b. Wrong size Patio door and Lounge door - not fixed till now/ we have to keep heating on to avoid cold inside the home, sound proc. sound proof of rooms - horrible3. After sales service - awful/horrible. Absolutely not aware how to fixHappy to show my property , if any want to view before you purchase with Morris homes.

Anny · 19 April 2021

★★★★★ 5/5

Trustpilot

Good experience

The sales assistant was friendly, helpful and informative. The show homes were beautiful and the location is handy for transport links. Some of the units in the kitchen could have been fitted correctly, as they were not straight. However, this was purely cosmetic and did not detract from the house itself.

Mr · 16 March 2024

★★★★★ 5/5

Trustpilot

I recently bought a house on the Formby…

I recently bought a house on the Formby Morris Homes plot and from day one it has been a smooth transaction, Claire and David have done everything to make sure we have been fully satisfied, couldn’t thank them enough

Henry · 10 October 2024