Heaton Group reviews

★★★★★ 5/5

Google

Its Chris, apt 2 Bridgeman House here. I would just like to put on record how good and efficient Colette the cleaning lady is. Everywhere is always kept clean and smelling fresh. I actually and luckily bumped into her in town the other day after I had locked myself out! She gave up her own personal time to go home, get her keys and let me in! What a woman and many thanks to her for getting me in!

Chris · 2 April 2026

★★★★★ 1/5

Trustpilot

Save wigan roller rink

Closing Wigan Roller Rink would be awful. There is already very little for children and families to do in Wigan, and taking this away would make it even worse. Thousands of people visit Wigan just to go to the roller rink, which shows how important it is to the community. Getting rid of such a popular place is shameful.

Tyler · 14 May 2026

★★★★★ 1/5

Google

PREPARE TO HAVE YOUR DEPOSIT TAKEN!! This year I handed in my notice @ Bishopgate Gardens due to a move of location. When claiming back my deposit via the deposit scheme I was told I'd only receive around £30 out of my £800+ deposit due to how the apartment was left I admit the cleaner I hired wasn't the best but it still didn't justify having the best part of my deposit robbed off me! Yes there was some marks on walls but these were the sort of marks you would class as general wear and tear. How can you be expected to live somewhere and leave it EXACTLY like it was! I was advised the apartment needed redecorating! Absolute joke! And it's not even worth fighting for either because to take it further I'd of had to take legal action which is an additional cost and stress As for the HG Lettings team I can't say much for either .. especially Dean. The initial team when it was led by Michael was great. But anyone choosing to rent here will soon find out Dean is the opposite. He wrongly got rid of our best guy on concierge who was the most helpful in my whole duration of being there and I'm sure everyone else would agree. Also when my sons snowboard was stolen on out of my car and Dean was reluctant to release the CCTV footage to the police and was very unhelpful (this came from the police themselves) So anyone wanting to rent here think twice before sending your application

Jack · 14 October 2024

★★★★★ 1/5

Google

Do not move to Urban Green. Place is a modern day slum - stinks and the residents don't care about rubbish or mess being thrown in communal areas. Crap stained pants in the lift / Laughing Gas canisters everywhere as well as bin bags in communal areas. Counting down the days until i move out. You can do better.

BL · 16 February 2026

★★★★★ 5/5

Google

Excellent company from stsrt to finish! I have dealt with the Heaton Group for many years. I was first introduced to this company by my financial advisor. He has directed several of his clients to this company as they provide great advice. Since dealing with the Heaton Group I have made six purchases and they manage these properties for me. The returns are good and I have made excellent returns. my finnancial advisor placed them in a Trust to mitigate IHT. My contact Rob Herring is very knowledgeable and acts very ethically. I have no hesitation in recomending Rob and the Heaton Group.

Rod · 20 October 2023

★★★★★ 5/5

Google

I've bought two properties from the Heaton Group and I'm delighted with the service. I first bought an apartment with the company back in 2020 in Bishopgate Gardens. This apartment is manged by them and the rental yield is good and it has been hassle free. I also bought another property from them at The Exchange, this is a 2 bed apartment which is due to complete. I went to see the apartment yesterday and the view from it is incredible. My advisor Rob has been very helpful. A big thank you.

Steve · 20 September 2023

★★★★★ 5/5

Trustpilot

Brilliant service

I've bought two properties from the Heaton Group and I'm delighted with the service. I first bought an apartment with the company back in 2020 in Bishopgate Gardens. This apartment is manged by them and the rental yield is good and it has been hassle free. I also bought another property from them at The Exchange, this is a 2 bed apartment which is due to complete. I went to see the apartment yesterday and the view from it is incredible. My advisor Rob has been very helpful. A big thank you.

Steve · 14 September 2023

★★★★★ 1/5

Trustpilot

Cowboys!!

Cowboys!!! from Start to finish, they denied my mortgage broker entry to the building claiming its an investor based property, they proceeded to charge me incompletion charge however when i moved in the property was still a building site, and 12 month later is not finished, Advertised was three green space roof terraces, non of which now are becoming green space, being left stripped back bare and looking like still under construction, 1 has been remove from access to the tenants, but never the less they have never communicated this, they refuse to comment, they have increased ground rent by over 100% to all tenants and leaseholders, the parking spaces are minimal, and charged me £25,000 yet another person a week later £20,000, no responsibility or aftercare insite, but will continue to cheat, charge and rob you in the meanwhile.

Oliver · 10 March 2025

★★★★★ 1/5

Trustpilot

Wigan Roller Rink

As property developers with their roots based in Wigan who play a huge part in the local development it is incredibly sad and disappointing to find you are not only forcing the early closure of Wigan Roller Rink but have also reneged on plans to open a new rink. That roller rink isn't just a building...since the 1980s it has been an established community lifeline for hundreds of people from Wigan and the surrounding areas. It is a warm, vibrant and welcoming community providing not only fun physical exercise but also support, friendship and mental well being to so many people of all ages. Do you actually "care" or do you only care for profit?

Kelli-Ann · 14 May 2026

★★★★★ 5/5

Trustpilot

Buying an investment directly from the…

Buying an investment directly from the Heaton Goup was a straight forward and pleasant experience. In particular my advisor Maxine Mitchell who's honest and transparent approach really me won me over and was a deciding factor in my decision to purchase. Maxine kept me updated regularly throughout the process and i am grateful for that. I would highly recommend the Heaton group based on their openness and professionalism.

Mohammed · 13 September 2023

★★★★★ 1/5

Trustpilot

They stole £15000 of stock and sold it…

They stole £15000 of stock and sold it the staff in the office threatened to send people to hurt me if I went to the police they used harassment and physical threats when they were stealing my stock in front of me and they refused to give me any of the money from the sale of my stock because they said that I had a credit account with the supplier so I didn’t own the stock. They entered my private office and stole documents and paperwork

Samantha · 20 November 2025

★★★★★ 1/5

Google

As a neighbour living near Urban Green, I feel compelled to share my experience regarding an incident involving their commercial wheelie bins. My car was damaged when one of these bins was left out of the bin store, without any brakes on, during strong winds it blew across the car park of my building. The car was hit with so much force it was classed as a CATEGORY N write off, suffering a broken window and 5 damaged bodywork panels. Following the incident, I attempted to obtain CCTV footage, which I was told existed, to support my claim. Despite making four separate requests, I was denied access to this crucial evidence. This lack of transparency made it extremely difficult for me to prove what had happened and left me feeling frustrated and powerless. The claim took 33 days for them to conclude they are not liable. The incident happened nearly 2 months ago now and I'm disappointed by the lack of proactive measures taken by Heaton Group to prevent similar incidents in the future. I would have appreciated some reassurance that steps were being taken to secure the bins properly or improve their management procedures. What's particularly concerning is the current state of the bin storage area. As of writing this review, there are approximately 50 rubbish bags overflowing onto the pavement. Not only is this unsightly and malodorous, but it also poses potential health and environmental risks. While this clutter might prevent bins from blowing away, it's clearly not a proper or safe solution. My experience has left me feeling uneasy about the safety of my property. I believe Heaton Group could greatly improve their communication with affected parties and their overall approach to waste management. As a neighbour, I hope to see concrete actions taken to address these issues and prevent future incidents. The safety and cleanliness of our shared community should be a top priority. For clarity, I am the joint owner of the vehicle that was hit and the claim ultimately had to go through my car insurance without any liability taken by Heaton Group.

Jacqueline · 15 October 2024

★★★★★ 1/5

Google

live in the apartment's infront for 4 years, since the building has been built nothing but issues. i had 3 tyres nailed & also car damaged by a orange bin. i emailed the solicitor of heaton group numerous of times & my respone was ' who gave you my email' and nothing from that since. neighbours cars are being damaged no one is being held responsible and us as tenants not even the there building are paying for damage they have done. ALSO a receptionist left 2 notes on my car & 1 on my window which is to me harassment. DISRESPECTFUL & DISGUSTING.

Mohamed · 15 October 2024

★★★★★ 5/5

Google

As first time buyers, it was a very daunting experience looking for a place that ticked all our boxes, but we did when we found The Exchange, developed by The Heaton Group. From the very start of the process, to a in person visit and during every issue and obstacle we encountered, Harry (the sales advisor) and Chris (Sales Director) were always on hand to advise and support us, their dedication and expertise was 5/5. From our experiences, I would absolutely recommend dealing with the Heaton Group on any of their properties.

Stuart · 22 September 2024

★★★★★ 5/5

Trustpilot

Excellent Agents

I am highly satisfied with Glen Heatons Estate Agents hard work and patience. Excellent customer service. Support is excellent, teamwork and communication. I highly recommend them congratulations and well done. ❤️

Anne · 29 September 2025

★★★★★ 1/5

Google

Never spoken to a ruder person that Sam Warren. She accused me of lieing and said to me people will believe me and not you. My bathroom that I rent in urban Green and all I keep getting is I’m in a queue. I have Salford council out tomorrow and luckily I have recorded every phone call so they will hear about it. I asked for her managers details which she refused AVOID AVOID this company as there be renting out there new development soon on ordall road

Siu · 16 September 2025

★★★★★ 5/5

Google

They helped me in maintaining my property. Rob was great and I am really grateful for their assistance.

Alécio · 23 December 2024

★★★★★ 5/5

Google

I was pleased by The Heaton Group's open and individualized approach after dealing with a number of property managers. They took the time to learn about my investing objectives and customized their offerings to fit my particular requirements. I like their commitment to providing outstanding outcomes, and their frequent updates and thorough financial reports have helped me maximize the profitability of my portfolio.

Pedro · 21 December 2024

★★★★★ 5/5

Google

The Heaton Group is unique in that they are prepared to go above and beyond for their customers. They immediately took action when I came into unforeseen problems with my property, organizing repairs and communicating with renters to cause the least amount of inconvenience. I trust them because of their proactive attitude and dedication to customer satisfaction.

Laurane · 6 January 2025

★★★★★ 5/5

Google

Wonderful hassle free experience. Being overseas investor I need to have a relationship with a company that can take care of the day to day management of my property. Having spoken with my advisor Rob I am very impressed with the level of service that the Heaton Group offer. They have been able to help with setting up a Ltd company, recommending lawyers and mortgage brokers as well as having a lettings division that will find and vet tenants. Hopefully this is the first of many investments. Lee

Lee · 20 October 2023

★★★★★ 5/5

Trustpilot

I m overjoyed that I recently bought a...

I'm overjoyed that I recently bought a property in one of their developments. The build is of outstanding quality, and the attention to detail is evident. They obviously care about building homes rather than just real estate. I adore the sense of community there, and I can't wait to watch it develop more.

Adam · 31 January 2025

★★★★★ 1/5

Google

This is, without exaggeration, the worst property management I have ever encountered. I strongly advise against purchasing any flat under their management. After purchasing this property, you will be left with constant anxiety, endless compulsory charges, sudden and unjustified budget increases, unaccountable financial statements, and layers upon layers of dishonest responses.

Garcy · 16 January 2026

★★★★★ 1/5

Google

Very insecure and unreliable. Mr. Angry man gets very angry when you fail to address him like a marine private, and apparently enjoys taking out his childhood traumas on innocent customers who are making simple telephone enquiries. 👀 Look forward to seeing you soon Mr. Angry man! (Wouldn't trust this guy to sell a wood barn without berating the sheep for not getting in quick enough!).

As · 16 August 2025

★★★★★ 5/5

Google

I have several properties through the Heaton Group. My advisor Chris has managed my account for the past four years. His knowledge and expertise have been exceptional. He has referred other professionals to advise me on structuring my investments in the best way to minimise my tax obligations. More recently the mortgage broker Nick has found me a great solution for mortgages in a high interest environment. I can't praise the Heaton Group enough.

Robert · 19 November 2023