5/5
GoogleI have no hesitation in recommending Ashtons. Beth was very professional and informative when selling my property. 1st class service. Thanks.
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Ashtons Estate Agency Widnes reviews
★★★★★
159 reviews across 3 platforms
1B Deacon Road, Widnes WA8 6EA
Ashtons Estate Agency's Widnes office at 1B Deacon Road is rated 4.5 out of 5 across 159 reviews on three platforms, including 74 Google reviews rated 4.8. The 61 Facebook and 24 Trustpilot counts are for the whole business. Checked 9 October 2026.
74
Reviews on Google
This office
61
Reviews on Facebook
Business-wide
24
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Widnes office, from every platform, shown as written. First names only.
Google5/5
GoogleWe got an above asking price for selling our house and everything went smoothly so very happy woth the service. Thanks Giovanni!
Agent replied · 7 September 2026
Thanks Alice for your feedback its appreciated
5/5
GoogleSophie, Andrea and the team have been amazing in helping us to try to find out next home.
5/5
GoogleVery thoughtful and considerate. Rob was professional and personable when visiting my property with the view to sell. My house looked so good once on line I almost didn't want to move! Emily was my main contact who always kept me updated. All the team were courteous (Apologies, remembering names is not my strong point!) Highly recommend x
5/5
GoogleRob, Andrea and the team at Ashtons Widnes were superb.Great advise, very professional, house sale was very quick and smooth. I would highly recommend Ashtons and definitely use them again, pleasure to deal with. Thanks again Gary & Jo
5/5
GoogleThese guys are simply the best. My house was listed with another agent for nearly 3 months and we only had a handful of viewings and no realistic offers. We reached the point were the only possible move would be to reduce the asking price of the property, so I decided to see what a different agent thought and so gave Ashton's a call as they were recommended. They came out to value the property and said they thought the asking price was realistic and that they thought the images on the current listing were not helping sell the property as the best features of the house were not at the forefront of the listing. Due to their honesty and transparency, I decided to give Ashtons a try and this was the best decision we made. We signed up on a Friday, the pictures were taken a few days later. By the time we received the images, which made our house look amazing, the team had already lined up 4 viewings for Friday evening. This was great considering it hadn't even being listed on their website and Rightmove at this point. These viewings came from the internal team doing a great job of maintaining their client database and pro-actively reaching out to clients who's requirements matched particular features of our property. As the 3rd viewing was taking place on the Friday evening we got a call from Ashtons to say that the 1st person who viewed it had put in an over asking price offer. We therefore went from potentially reducing the price of the house with the original agent, to achieving more than we asked for. 2 of the other viewers requested 2nd viewings which we had to decline due to accepting the offer on the table. Based on the level of interest from the 1st set of viewings, I feel that the quality of buyers they sent to view the property were well vetted and genuinely interested in our property and it's features. The internal team do a really good job at maintaining their database and matching buyers to properties. I mainly dealt with Andrea but all of the staff were really easy to talk to and professional and kept us updated throughout the process. They were fully involved for both parties, helping us negotiate on some fixtures, fittings and furniture etc, until the sale was completed. I would highly recommend Ashtons to anyone looking to sell their home.
5/5
GoogleAfter having a bad experience with a well-known high street estate agent who provided us with inadequate marketing, little communication and a vastly inflated valuation that resulted in virtually no viewings, we decided to switch to Ewe …
Agent replied · 7 September 2026
Thanks Karen for those kind words acknowledging Joe's focus on delivering great customer service. Best wishes for the future
5/5
TrustpilotOutstanding service
We have just made an offer on a property with Ashtons. Initially Alex White answered the phone and he became my main contact as we negotiated a sale. When Alex was not in I also spoke with Alix Lucas they were both so lovely, very easy to talk to and very professional and kept me updated through the process. Thank you to them both! Offer accepted!
5/5
GoogleI recently sold my property through this estate agent and had a great experience from start to finish. Communication was clear, updates were timely, and the whole process felt well‑managed. The team were friendly, organised, and made what can be a stressful time feel much easier. I’d happily recommend them.
1/5
TrustpilotSteer clear
The most unpleasant experience I have ever had with an estate agent. This once market leader has become the worst estate agent in York and it is all down to the attitude of the front line staff. Staff couldn't even answer the phone in a professional manor, never once got back to me and when chased they were rude on the phone. When questioned about their commitment to their responsibilities they became arrogant, even more rude and passive aggressive. If you ever have need of an estate agent, steer clear of these guys, they are the worst.
Agent replied · 7 July 2025
Hi Duncan, We're sorry, but it looks like you may have left a review on our Trustpilot page rather than Ashtons in York. We're actually based in the Warrington area. With this in mind, we'd really appreciate it if you could take down your review if possible, please. Thanks, Ashtons
5/5
GoogleGreat agent pushed for updated from the not so great solicitor
Agent replied · 7 September 2026
Thanks Michael for your kind words about Ewemove. Best wishes in your new home :))
5/5
GoogleAshton’s managed my property Sale and Purchase. The team were excellent throughout the process, providing expert advice and guidance. Communication was excellent with prompt responses to emails and calls. I highly recommend Ashton’s in Widnes.
5/5
GoogleI can’t speak highly enough of customer service we received during the process of purchasing our property. We had Emily as the estate agent and Lisa as our mortgage advisor, Annie as case manager. All are a credit to your team and have massively helped us throughout this process! Nothing was too much to ask them and they were always contactable. All of them were only ever a phone call or email away to help with any issues. They put our minds at rest on several occasions and were constantly chasing things up for us. We feel that if it wasn’t for them we would not have completed by now. So we would just like to say a huge thank you to Emily, Lisa and Annie. As first time buyers we were a bit unsure on a lot of things however, everything was fully explained to us at every step. It made us feel so much more comfortable during the whole process. We would definitely recommend buying/selling with Ashtons due to the brilliant service we received.
5/5
GoogleCannot recommend Ashtons’s enough! From the very beginning of booking viewings with this branch I spoke with Shannon who was so so helpful, patient, kind, caring and supportive she really went above and beyond to help me get exactly what I was looking for and kept amazing communication throughout the entire thing, calling to give me updates and there for any questions you have which as a first time buyer was so helpful as it can be very daunting and confusing. It is so reassuring speaking with people who pick up the phone straight away and get straight back to you without hesitation and really just going that extra mile. Customer service absolutely out of this world couldn’t possibly say enough about how happy I am with the team at Ashtons.
5/5
GoogleCannot and will not recommend any other estate agent more highly than Shannon at Ashtons and she is not even our estate agent, she is our buyers! Let just say its been a roller coaster and Shannon has gone above and beyond to help get our sale back on track, super friendly, great advice, even though it was not her job to help sort it out she did, we can't thank her enough! If your thinking of buying/ selling definitely go to see Shannon you won't get a better service.
1/5
GoogleSellers and buyers - beware!!! They will come and value your property, promise the earth, get a professional photographer to produce lovely photos and a video to market your property, and arrange buyer viewings. But the test of a good estate agent is how they deal with any problems that arise. In our case, it took over 6 months once a Buyer had made us an agreed offer, through to completion of the sale. Communication from Ashtons during that period was awful, they were usually "busy on the other line" or "out of the office". The manager avoids you once he has gained your business (and presumably his sales bonus) and there is no deputy manager to take charge of matters when he's away. As things dragged on into the 6th month, we asked for, and were promised, daily updates. These didn't happen. The 2 properties below us in the chain were also on sale with Ashtons, so in theory they should have had a good awareness of where things were up to, but there was absolutely no sense of urgency. When we occasionally got news of "progress" this was usually unreliable. So, a move that was originally scheduled for 21st March, then 26th April, finally took place on 24th May. In conclusion, only use these people if you can afford to wait a long time. We very nearly lost out on the purchase of our dream home because of them.
Agent replied · 16 June 2024
Hi David, Obviously myself and the team are really disappointed to see that the service you received deserved a 1 star review. I think it’s only fair for clarity to give our point of view as this is a public review forum and we don’t believe your thoughts reflect our business, I would hate for it to affect on the teams moral and any future customers decision as to whether to list their home with us. As you commented, we had multiple sales in this chain, so there was upmost clarity on progress and determination from the team to get this through. You will be aware there was a significant hold up at the bottom of the chain due to the leasehold company going into Administration. This is out of our control. Also, this buyer used a conveyancer who was continually illusive (they didn’t use a local firm), but we chased them all the same. I believe Emily shared the correspondence direct with yourself for clarity on their position. Having caught up with the team, I can see that you had regular updates throughout the sale, as and when we had them. There has been lots of chasing in the background that I appreciate you aren’t aware of but the team have been relentless in trying to get this through. That said, your sale took 6 months to go through which I understand isn’t ideal during a particularly stressful period. Currently the national average is 5 months, ours as a company is 4 months. Which is what we always try and achieve and improve on, but, with a larger chain, with problems, they can take longer. Again, this is out of our control when problems arrive. With regards to our Branch Manager, he is back-to-back on appointments daily, which is why we invest so heavily in an experienced office based team who are more than capable to handle any issues. Having reviewed the file notes, call logs and time allocated to your file. We do feel that without our continual chasing this sale may never have completed. At one stage, Emily found a solicitor who had dealt with a similar house at the bottom of the chain and physically visited their office to get the document. This is a solicitors role, but we did it to ensure it proceeded. As with every sale, once a sale is agreed we aren’t in control of the time it takes for a sale to complete. We chase, relay information and help where possible. Good luck in your new home.
5/5
Googlefantastic service from andrea travis from ashtons estate agents in Widnes. from the beginning when we enquired about viewing the property that we bought right up until the day of collecting the keys, Andrea provided a very efficient and straight forward service for us. she was on time responding to emails and phone calls and made such a great effort in chasing up on things for us regarding the sellers/ solicitors etc. couldn’t thank them enough! thanks again
5/5
GoogleAndrea pushed ahead with our purchase at every stage. If we sell a house again we will certainly use Ashtons as they seem to care a lot about their vendors. And worked so hard to accommodate us as the buyers with a few unusual requests. Outstanding in our book. Thanks Andrea.
5/5
GoogleWe recently sold our property via Ashtons in Widnes. We spoke to 3 different estate agents, Ashtons being the most expensive. For a sale that goes through easily without any problems at all then maybe it wouldn't really matter who the agent is, however, if there is a problem then who do you want on your side? Our sale was initially straightforward- until it wasn't, but isn't this so often the case? The entire team in the Widnes office helped rescue the sale, got it back on track and kept it there. The superior photo/video package is easy to appreciate as well as posting on all the major websites, what is not so easy to appreciate at first is the quality of the people, but when push comes to shove it's the most important thing of all. We wouldn't hesitate to use Ashtons again, if you want the best then maybe give them a try.
5/5
FacebookAt first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Mrs. Florence. It was a successful trade for me. All i did was to invest $500 into my first trading and to my greatest surprise, I received huge amount of $8,420 as profit in 6 days of trading. Mrs. Florence was the trader that made it possible and she is still doing it all for me..You want to be happy and bill free like me do well to reach out to her via WhatsApp:+1 (337) 603-0583Email: Florenceboeli1958@gmail.com
5/5
GoogleWe used Ashtons to purchase a house, completing in August 2024. House buying is a stressful business but it was made so much easier because of Beth Kelley. Really helpful and most of all proactive. Would recommend Ashtons and especially Beth 100%
5/5
GoogleAndrea and the team at Ashtons Widnes were fantastic from start to finish with the sale and purchase of our home, the attention to detail is first class and I thank them sincerely for making the whole process stress free and simple, would definitely recommend them
5/5
GoogleFantastic service from start to finish. The team was professional, friendly, and incredibly helpful throughout the entire process. They kept me informed at every stage, were always quick to respond, and went above and beyond to make …
Agent replied · 7 September 2026
Thank you for your kinds words its appreciated. Best wishes for the future
5/5
GoogleAshtons sold my late mother in law's house on behalf of my husband and sister in law. The whole process was dealt with very efficiently from the initial valuation to the sale. The photography inside and above the house was of a very high standard which highlighted the mature gardens. Emily and all the staff were very professional and friendly and kept us advised of viewings and offers made. We would definitely recommend Ashtons.
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Questions about Ashtons Estate Agency Widnes
How many reviews does Ashtons Estate Agency Widnes have?
Ashtons Estate Agency's Widnes office has 159 reviews across three platforms: 74 on Google, 61 on Facebook (across the whole business), 24 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Ashtons Estate Agency Widnes's rating?
Ashtons Estate Agency Widnes is rated 4.5 out of 5 across all 159 reviews, and 4.8 out of 5 on Google from 74 reviews, checked 9 October 2026.
Where is Ashtons Estate Agency's Widnes office?
Ashtons Estate Agency Widnes, 1B Deacon Road, Widnes WA8 6EA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.