Trusted Agent profile · Whitstable
Verified
★★★★★
1,242 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY
Miles and Barr's office in Whitstable, at 87 High Street, is rated 4.6 out of 5 across 1,242 reviews on two platforms, including 406 Google reviews rated 4.8.
Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Phil from M&B for such a helpful and informative viewing. He was able to show the property off to its full potential as well as having great local knowledge.
Thank you for your fantastic feedback! We're delighted to hear Phil provided such a helpful and informative viewing. It’s wonderful to know you had a positive experience with our estate agency. Thank you Dan Woodward, Sales Director
5/5
TrustpilotBrilliant experience from start to finish
I recently purchased a house which was being sold by Miles & Barr. From start to finish they were excellent - professional, warm, friendly, helpful. I would especially credit the wonderful Nadine, without whom I honestly don't think the entire thing would have gone through (at least not in the timeline we wanted!!). She was so kind, empathetic and patient throughout, giving my helpful advice and encouragement, and keeping everyone informed, pushing where needed to get things moving, and generally being wonderful. This isn't the experience I've had with a lot of other estate agents, and I cannot thank Nadine and the team enough. I will not hesitate to use them in the future, and recommend them to anyone looking to sell/rent their home!
5/5
TrustpilotMelissa Scarsbrook was very courteous…
Melissa Scarsbrook was very courteous and polite, cheerful and informative. We could tell there is a lot of heart in this and the care to help us the buyers and from what we have seen the vendor too. An excellent agent,
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found your sales progressor, Mel, cheerful and informative. We always strive to put people first and provide seamless support. Your kind words mean the world to us!
4/5
TrustpilotWould recommend
Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.
We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.
5/5
TrustpilotSophia and also Alice were wonderful
We met both Sophia and also Alice on 25th April to tour Ramsgate and view a range of properties. Really helpful and likeable ladies, with good knowledge of the local area. Really liked that they were both non-salesy (not of the pushing to sell each property), just their honest sharing of the area, the house, and answering all our questions, and promising to get back to us where they couldn't immediately answer. Really enjoyed meeting with them both. Also very punctual, friendly, approachable but professional - nice balance.
We're happy to hear that you found your tour of Ramsgate helpful. It's great to know that you appreciated the team's knowledge of the area, their honest approach, and their dedication to answering your questions. We appreciate your kind words.
4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
5/5
TrustpilotOur experience with Miles and Barr was extremely good
Our experience with Miles and Barr was very good. At all points of our house buying experience, the staff were extremely friendly, helpful and professional. However, deserving of special mention is our Sales Progresser Debbie Mead. She was exceptional. If it wasn't for Debbie, and her knowledge, experience and communication skills we are not convinced that we would have reached the completion stage. She pulled all parts of our chain together and was tenacious in getting results when, all others appeared to be struggling to maintain the flow of information. All in all, Miles and Barr provided us with a first rate experience.
We're so pleased to hear about your positive experience and that our team was friendly, helpful, and professional throughout your house buying journey. We appreciate your special mention of the sales progresser and we're happy that their knowledge, experience, and communication skills were so valuable in reaching completion.
5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
5/5
GooglePhil kindly showed me around a property; he arrived early and waited for me, was very helpful, knowledgeable, and patient. 5 stars 👍🏻 Thanks Phil
Thank you for sharing your experience, Louis. We're delighted to hear that Phil was helpful and knowledgeable during your property tour. If you need further assistance, please don't hesitate to reach out to us. Thank you - Dan Woodward, Sales Director
5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
5/5
GoogleMet Phil on two viewings he was knowledgeable of the property and the local area , he made us feel at ease and made the experience extremely enjoyable . Thank you Phil
Thank you for sharing your kind words. We are thrilled to hear Phil made you feel at ease and provided valuable local expertise. Our team is dedicated to delivering seamless support and ensuring customer value. If you need anything further, please do not hesitate to reach out to us. Thank you, Dan
5/5
GooglePhil was very welcoming and professional when showing us around the property. He was able to answer all of our questions. If we book another viewing in, we will ask for him
Thank you for your kind feedback! We’re delighted to hear that Phil provided a welcoming and professional experience during your property viewing in Broadstairs. We’d be more than happy to assist you with any future house viewings. Kind regards, Dan Woodward, Sales Director
5/5
GooglePhil was super helpful. Although we disnt end up buying through them, I would highly recommend them, especially Phil. Great knowledge of the area and properties we viewed.
Thank you for your kind words, Charlotte. We're delighted to hear that Phil provided you with helpful support and showcased his local expertise. We strive to deliver a seamless experience and appreciate your recommendation. If you ever need assistance in the future, please don't hesitate to reach out. Good luck with your purchase. Kind regards, Dan Woodward
5/5
TrustpilotLouise Daly is the only reason I give 5…
Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant
5/5
GoogleFabulous estate agent from start to finish. The initial visit was incredibly thorough - so much research and thought into pricing. Marketing was excellent with innovative and realistic descriptions. Viewing communications and feedback were 100% easy and knowledgeable. Sale process made smooth and stress free by up to date contact. Nothing seemed too much trouble and the delegation of work in the team worked really well. Lovely people to deal with and highly recommend using them.
5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms. She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
5/5
GoogleBobby showed us around the property this morning. He was extremely professional and friendly. Bobby was very knowledgeable, both about the surrounding area and the property. We were given plenty of time to look around and ask questions. Bobby ensured we had a positive experience and told us not to hesitate to get in touch if we had further questions. We will be in touch. Jacky Humphreys
5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
5/5
GoogleThanks so much to Phil Hopkins, showing us around houses over the last few months. It’s so nice to have a friendly person to help you make an important decision.
Hi Ken, Thank you for your kind words! We’re delighted to hear that Phil made your property viewings in Broadstairs friendly and supportive. Having someone approachable to guide you through such an important decision is exactly what our estate agency team aims to provide. We hope you enjoy your new home. Kind regards, Dan Woodward Sales Director
5/5
GoogleEasy going very personable and knowledgeable of the property and local area , Phil made the viewing enjoyable which usually can be stressful. Thank you Phil
Thank you for your kind words, Ryan. We're thrilled to hear that Phil's local expertise made your viewing enjoyable and stress-free. If you need anything further, please don't hesitate to reach out to us. Thank you - Dan
5/5
GooglePhil Hopkins was so helpful and supportive to my mum while she looked to move - never pressuring her, just very caring. Thank you Phil.
Thank you so much for your lovely feedback, Emma. It was a real pleasure for Phil and the team to help both you and your mum during the sale and her search for her new home. We’re so pleased to hear she felt supported and never under any pressure, that’s exactly the experience we always aim to provide. I’ll make sure your kind words are passed on to Phil. Wishing your mum every happiness in her new home. Dan Woodward, Sales Director
5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
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