Trusted Agent profile · Whitstable
Verified
★★★★★
1,241 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY
Miles and Barr's office in Whitstable, at 87 High Street, is rated 4.6 out of 5 across 1,241 reviews on two platforms, including 406 Google reviews rated 4.8.
Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
GoogleThank you to Bobby for showing us around several properties during our buying journey. He was extremely knowledgeable and helpful throughout. Highly recommend Miles & Barr Whitstable.
Thank you, Charlie. We're thrilled to hear about your positive experience with Bobby and his extensive knowledge of the area. Your recommendation means a lot to us at Miles & Barr Whitstable, and we look forward to supporting you again in the future.
5/5
GoogleAdam Mansfield, Visited our property to give us a valuation, he was very helpful in explaining the factors affecting the valuation and had several comparisons of other similar property in the area for us to look at. He was also very good in explaining his valuation,we found him very professional in how he listened to our requirements and agreeing the next steps forward. We are very happy to recommend Adam to anybody looking to move home. Chris & Ann
5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotEmily stickler Our home-buying champ
Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly. This whole process was made stress free by Emily and we thank her for that....
5/5
TrustpilotExceptional service
Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.
Thank you for your kind words, Mrs Da Silva. We are delighted to hear that you have consistently received exceptional support from Michelle and the team. Our commitment to professionalism and integrity ensures that your properties are managed efficiently and to a high standard. We truly appreciate your loyalty and look forward to continuing to provide you with great service.
5/5
GooglePhil was an absolute gent and answered all my questions I asked him 👍🏼👍🏼 …
Hi Barry, thank you for leaving us a positive review, have a great day. Thank you Dan.
5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotMove to Seasalter
I would like to say a big thank you to the team at Miles and Barr, Whitstable office. They have been fantastic from first viewing to completion. I would like to say a special thank you to Annie Collier who made the dealings with vendor, solicitors and my selling agents seamless. Thank you again to all involved.
5/5
GoogleBrilliant estate agents. Phil was really helpful and very friendly when showing us around.
Thank you for the fantastic feedback! We’re so pleased to hear you had a great experience and that Phil was helpful and friendly throughout your viewing. I’ll be sure to pass your kind comments on to him. We really appreciate you taking the time to leave a review. Dan Woodward, Sales Director
5/5
GooglePhil was great! He was very helpful, answered any questions we had and sourced information that we requested.
Thank you so much for your kind words, Emma Keen! We're thrilled to hear that Phil provided you with great support and was able to answer all your questions. Your feedback is invaluable to us and we look forward to helping you again. Thank you, Dan
4/5
TrustpilotI have been a client of Miles and Barr…
I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins
Thank you for sharing your experience with us, Mandy. We are pleased to hear that your journey has been pleasurable and rewarding. We apologise for any ups and downs along the way and we are here to support you with our local expertise and professional integrity.
5/5
TrustpilotMy experience with Miles and Barr
My experience with Miles and Barr - Ramsgate was second to none. Kept informed throughout the process.
We appreciate your wonderful feedback! We're happy to hear that you were kept informed and that you had a great experience with our Ramsgate team.
5/5
GoogleAfter a slow start and no viewings for 6 months, selling our house was transformed when Megan took on looking after us. She is tenacious, determined and takes her job very seriously, a consummate professional. What she says she will do she does, you can't ask for more! She is a credit to Miles & Barr. The sales progression team were hugely helpful - special thanks to Kim for revving up the process towards the end.
4/5
TrustpilotLouise Daly was splendid
Louise Daly was splendid - quick, smart and reliable
Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.
5/5
GooglePhil Hopkins was a friendly professional sales advisor who accommodated our requests to view our requested properties.
Thank you for your kind feedback! We’re delighted to hear that Phil provided a friendly and professional experience while showing you properties in Broadstairs. Meeting client needs and making house viewings smooth is exactly what our team strives for. Kind regards, Dan Woodward Sales Director
5/5
GoogleGreat viewing. Phil was exceptionally welcoming and knowledgeable, as well as facilitating a very professional viewing experience
Thank you for your kind words, Paul. We appreciate your feedback and look forward to supporting you again in the future. Thank you Dan
5/5
GoogleMany thanks to Graham and the team for their quick and efficient response.
Thank you, Charlie, for your kind words about our team's quick and efficient support. We truly appreciate your recognition. If you need anything further, please don't hesitate to reach out to us. Kind regards, Dan Woodward, Sales Director
5/5
GoogleReally helpful and informative when looking at 2 properties! Thanks Phil
Thank you for the great feedback! We’re so pleased to hear you found the viewings helpful and informative. I’ll be sure to pass your kind comments on to Phil. Best of luck with your property search, and please let us know if we can help further. Dan Woodward, Sales Director
5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
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