Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive and really easy to work with
Throughout the process we have been assisted by and kept very well informed by Rebecca Gravener. Selling during the Summer holiday season inevitably caused some unexpected delays but Rebecca involved colleagues who were knowledgeable about this sale progression and were able to step in whenever she was on leave. Our solicitor was really uncommunicative so having Rebecca as our contact was even more important. And as the seller ( my son) lives overseas in a different time zone she was totally understanding when having to deal with both of us. Enormous thanks to her.
Valerie · 19 September 2025
Agent replied · 23 September 2025
Thank you so much for taking the time to leave us a review. Rebecca, your sales progressor and the sales progression team that helped during annual leave will be so pleased to hear your kind words. We are delighted to hear that Rebecca gave a service that was personal, proactive and understanding. Thank you again
★★★★★ 5/5
TrustpilotSusan Morgan has been fantastic looking…
Susan Morgan has been fantastic looking after my Folkestone property. She's responsive, proactive, and genuinely cares about getting things right. Even when issues come up, I feel completely in safe hands. Highly recommend her and the Miles & Barr team.
Mikolaj · 18 April 2026
★★★★★ 5/5
TrustpilotMelissa has been very helpful and kept…
Melissa has been very helpful and kept us fully informed of the progress going forward.
Norman · 19 February 2026
Agent replied · 23 February 2026
Thank you for your kind words, Norman. We are glad to hear that Melissa, your sales progressor, has provided you with excellent support and kept you informed. We strive to deliver a seamless experience through clear communication and professional integrity. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Barrie · 18 December 2025
Agent replied · 24 December 2025
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
★★★★★ 5/5
TrustpilotLouise at Miles & Barr was fantastic…
Louise at Miles & Barr was fantastic throughout. She was a speedy and reliable communicator and made a stressful process feel much more manageable. She is genuinely one of the best estate agents we have worked with, and we would highly recommend her.
Ms · 18 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Ms Biglou. We are thrilled to hear that Louise provided you with efficient support and made the process feel manageable. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
★★★★★ 5/5
GooglePhil was Friendly and informative, pleasant experience thank-you
Bob · 12 April 2026
Agent replied · 12 June 2026
Thank you for your kind words, Bob. We're delighted to hear you had a pleasant experience and look forward to helping you in the future. Kind regards Dan
★★★★★ 5/5
GooglePhil was very nice and helpful, fully recommend.
Ben · 12 April 2026
Agent replied · 12 June 2026
Hi Ben, thank you so much for your positive review, we look forward to helping you in the future. Kind regards, Dan
★★★★★ 5/5
TrustpilotVery good service from the viewing…
Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.
Linda · 14 July 2026
Agent replied · 20 July 2026
Thank you, Linda, for sharing your wonderful experience with our team. We're delighted to hear that you received excellent support from our viewing agent and Becky White. We appreciate your kind words.
★★★★★ 5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Greg · 18 September 2026
Agent replied · 21 September 2026
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Jake · 21 May 2026
Agent replied · 27 May 2026
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
★★★★★ 5/5
TrustpilotVery professional staff
From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.
Dave · 20 April 2026
Agent replied · 11 May 2026
We're so glad to hear that you had a seamless experience selling your property. It's great to know that our staff were helpful and explained everything clearly. We appreciate your recommendation of our branch!
★★★★★ 1/5
GoogleTeam of unprofessional people !!!
It was the worst experience with this agency.
Hollie Daws (Property Marketing Consultant) who showed me the property had no interest in showing it. She just stood in the hall, and if I had any query, I had to ask loudly so that she could hear me and even after that she didn't know anything about the property.
I put an offer , and I called them to get an update and lastly, they said it was sold before four days .
If it was sold , why were they (Hollie Daws) for documents from me ?
And they are not bothered to even inform you if it's gone .
I will not do any further viewing from this agency anymore.
Himanshu · 27 August 2025
Agent replied · 27 August 2026
Hi Himanshi, Hollie is a highly professional and valued member of our team, so this review is unusual. On checking, I can see that it was not her that you dealt with - it was a member of the team who is now no longer with the company. Nevertheless, I'm sorry for your experience and I hope you have managed to find somewhere since.
★★★★★ 5/5
TrustpilotThe service received has been…
The service received has been excellent.
Mel the sales progressor has kept me informed throughout the whole process.
Ruben has also been amazing throughout my many viewings (sale and purchase ).
Miss · 23 September 2026
Agent replied · 30 September 2026
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
Jenni · 28 May 2026
★★★★★ 4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Keith · 16 July 2026
Agent replied · 25 July 2026
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Judith · 29 June 2026
Agent replied · 2 July 2026
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
★★★★★ 5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
Karen · 14 May 2026
Agent replied · 19 May 2026
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
★★★★★ 5/5
TrustpilotEmily at miles and Barr has been…
Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!
Felicity · 27 May 2026
Agent replied · 29 May 2026
Thank you for your wonderful feedback, Felicity. We are thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GooglePhil has shown us a number of properties and immediately makes you feel at ease during the stressful process of house hunting! He is a very friendly, personable, approachable gentleman! Very knowledgeable and helpful and when he doesn’t know the answer to questions he finds it out and gets back to you quickly.
Sherrie · 12 April 2026
Agent replied · 12 June 2026
Thank you for sharing your wonderful experience, Sherrie. We're delighted to hear that Phil made you feel at ease during your house hunting journey. Our team is committed to providing professional support and local expertise, ensuring clear communication and efficiency. If you have any further questions, please don't hesitate to reach out to us. Thank you, Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Bree · 17 December 2025
Agent replied · 24 December 2025
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
★★★★★ 5/5
GoogleSuch a positive experience with this company. Big thank you to Annie who ensured I was updated throughout the purchase process and Jack for his help after sale. I wish this team the very best and thank you x
Victoria · 17 March 2026
★★★★★ 5/5
TrustpilotReally happy with Miles & Barr from…
Really happy with Miles & Barr from start to finish and Melissa Scarsbrook the sales Progressor has been a massive help and support and has been great in communication and advice and really gone above and beyond with helping us, thank you!!!
Karen · 19 February 2026
★★★★★ 5/5
TrustpilotHighly recommend
The whole team, from Luke at offer stage to Denise who manages everything once the sale starts progressing have been amazing. Couldn’t recommend enough, it wasn’t an easy road with the sale of my property to purchase on with M&B but they took some of the stress out of it.
Gemma · 19 April 2026
Agent replied · 11 May 2026
We're happy to hear that the team provided amazing support during your sale. We appreciate your recommendation and are so glad we could alleviate some stress during a challenging process. Thank you!
★★★★★ 5/5
TrustpilotBecky was very helpful with keeping…
Becky was very helpful with keeping myself up to date on a regular basis with progress on my buyers solicitors.
Owen · 14 November 2025
Agent replied · 23 November 2025
We're happy to hear that we kept you informed about your buyer's solicitors. We appreciate your positive feedback and are grateful for your time.
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