Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotworst experience of our life having to…
worst experience of our life having to rent through this company thankfully it was only for a short period, they don't care about the tenants only interested in the money and keeping landlords sweet
Lesley · 9 March 2024
Agent replied · 15 June 2024
Dear Lesley, thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or Tenant. Our Lettings Department has already spoken to you in regards to your tenancy and the issues that you faced, which were dealt with promptly. Unfortunately if there were any other issues, we were unaware of them as they were not reported or highlighted to us by yourself at the time. We’d like to wish you all the best .
★★★★★ 5/5
GoogleRook Matthews Sayer of Whitley Bay provided my family with great service in selling a family home. they were always helpful and responded quickly to any queries. i would have no hesitation in using Rook Matthews Sayer of Whitley Bay any time in the future.
Gary · 16 June 2023
Agent replied · 15 June 2024
Hi Gary, Thank you so much for this lovely review for Rook Matthews Sayer Whitley Bay branch. It's great to read your kind words. Thank you for the recommendation.
★★★★★ 5/5
TrustpilotHouse Purchase
House PurchaseSian and Shannon at the Ponteland brach were brilliant. Our house purchase was stressful, to say the least at times. They were both brilliant at communicating with all involved parties, keeping us informed and getting the house sale over the line. Can't thank them both enough. Outstanding service.
Miriam · 23 December 2024
★★★★★ 5/5
TrustpilotRMS Blyth office
Blyth office were very quick and professional in handling the sale of our house and the initial feedback was great. Just slightly disappointed that we had to chase at one stage to find out why things appeared to have slowed down. Would have preferred absolute clarity on "cash buyer's status". All worked out in the end and happy with outcome.
Stewart · 4 September 2021
Agent replied · 15 June 2024
Dear Stewart, thank you for taking the time to leave our Blyth branch 5*s and write some lovely words. We are very pleased to have been able to find you a buyer and at a price you are happy with. Regarding the confusion, we are sorry for the misunderstanding and are very pleased with the happy outcome for all involved. Many thanks!
★★★★★ 5/5
TrustpilotI could talk to them on the phone about…
I could talk to them on the phone about the sale of the house and they were very helpful. I would use them again.
Sandra · 1 September 2024
Agent replied · 26 October 2024
Thank you for leaving us a fantastic 5 star review Sandra! We're so pleased to know that you felt supported throughout your sale.
★★★★★ 5/5
TrustpilotFenham Branch
Fenham Branch, the whole team are absolutely first class! Steven Parker especially went above and beyond at every opportunity, admirably supported by his close nit team. Outstanding communication from everyone in branch at all times, especially good at keeping in touch with solicitors, vendors and purchases, keeping everyone in the loop. Thank you! Warmest Wishes, Rebecca, Charlotte and David Hood
Charlotte · 20 August 2021
Agent replied · 15 June 2024
Dear Charlotte, thank you very much for taking the time to leave such a kind review for Steven, our branch manager and the rest of our Fenham team. We're so glad they were able to help secure completion for you. We really hope you're happy in your new home!
★★★★★ 5/5
TrustpilotExcelled again!
Excelled again!Alistair Bowman my financial adviser from RMS has excelled in making my remortgage stress free and got me an amazing deal. He promptly contacted me and kept me informed of every step. I can not recommend him enough. Thank you.
Caroline · 5 September 2023
Agent replied · 15 June 2024
Dear Caroline, thank you so much for taking the time to leave this lovely review for our mortgage advisor Alistair. We really appreciate you taking the time to recommend him.
★★★★★ 5/5
TrustpilotFirst class service
From our first contact i had total trust in the RMS team they were always helpful, prompt, reliable and professional I cannot fault them at all
Mandy · 16 July 2024
Agent replied · 23 August 2024
Thank you so much Mandy for leaving us a fantastic 5 star rating!
★★★★★ 3/5
GoogleWas added to their mailing list but for some reason taken off without any notice. Staff could be more helpful!
Mohammed · 15 October 2024
Agent replied · 15 June 2024
Dear Mohammed, we are really disappointed to receive this review as we pride ourselves in our customer service. Because of this, we have looked into it further and have noticed that you were registered with our Forest Hall branch, rather than this branch you have left the review for. We can see from our database that the team tried to contact you on several occasions to see if you were still interested in purchasing in this area after your previous purchase had fallen through and if they weren’t to hear back from yourself they would remove your details from our database.
If you would like our team to make you active on our database again please contact us on 0191 266 7788 or email foresthall@rmsestateagents.co.uk our team would be more than happy to help you in your property search.
★★★★★ 5/5
TrustpilotFantastic
Absolutely cannot fault Julie and all the team at RMS in Ryton. They kept us updated at every step and really helped us when it came to chasing down solicitors on both sides. So friendly and professional, really put us at ease when we felt like the whole thing was falling apart at times.Thankyou so much
James · 27 January 2022
Agent replied · 15 June 2024
Dear James, thank you for writing lovely words regarding Julie and the rest of the Ryton team. We're glad they were there to support you and help get the sale over the finish line. Thank you again!
★★★★★ 5/5
TrustpilotHighly recommended
I've used Rook Matthews Sayer for many years now, for the letting of my commercial properties and also for the purchase of my home. The staff members I've dealt with have all been friendly, pro-active and efficient when dealing all aspects of sales and letting and I look forward to working with the team for many years to come. Highly recommended.
Glenn · 25 February 2021
Agent replied · 15 June 2024
Dear Glenn, thank you for leaving 5 stars and a lovely review for both our Commercial and Residential teams. We're glad you've received friendly and efficient service service during your instructions with RMS. We're excited to work for you again in the future. Many thanks again
★★★★★ 5/5
TrustpilotRMS are super efficient
RMS are super efficient! Communication was first class and they were brilliant at chasing solicitors in regards to our sale and purchase.
Jodie · 5 September 2024
Agent replied · 26 October 2024
Thank you so much Jodie for taking the time to leave this review for RMS Gosforth.
★★★★★ 5/5
TrustpilotNeil Walton was very good from start to…
Neil Walton was very good from start to completion date.
Anonymous · 16 September 2021
Agent replied · 15 June 2024
Hi there, thank you for taking the time to leave 5 shiny stars for Neil, our fantastic mortgage advisor.
★★★★★ 5/5
TrustpilotNatalie and the team
Natalie, Ellie and Eve and the rest of the team and Rook Mathew Sayer were very friendly and very pleasant and helped me and my family anyway they could.
The · 29 April 2024
Agent replied · 15 June 2024
Thank you so much for your leaving RMS Gosforth a 5 star review and for having such kind words for them, we really appreciate it.
★★★★★ 5/5
TrustpilotI can highly rate this company for…
I can highly rate this company for their diligence, responsiveness and will to help. Will be using again
Darren · 31 October 2024
Agent replied · 23 December 2024
Thanks Darren! We do pride ourselves in our due diligence and the time we take to ensure everything adds up before passing the sale over to solicitors, so we are thrilled to see this highlighted by yourself. We really appreciate you taking the time to leave us a great review and hope we can be of assistance again in the future.
★★★★★ 5/5
TrustpilotMichael Storey Mortgage Advisor
Simone · 16 March 2026
★★★★★ 5/5
TrustpilotOutstanding service and support
Excellent support from the staff and a very efficient process. Our house sold within 3 days! Without any doubt, the best estate agent in the north east by far.
Kev · 10 April 2024
Agent replied · 15 June 2024
Thank you so much for your kind words Kev. We really appreciate you leaving our team in RMS Bedlington such a great review.
★★★★★ 5/5
GoogleWhat a fantastic Agency .... from the valuation to the sale this company dealt with all the obstacles that selling property brings in a smooth and professional manor . Great job .. would definitely use them again
Greig · 15 October 2023
Agent replied · 15 June 2024
Thank you so much Greig, for taking the time to leave this lovely review for RMS Whitley Bay! It's definitely given us that Friday feeling.
★★★★★ 5/5
TrustpilotRemortgage help!
Just finished completing my latest remortgage, can't fault the service Alistair B was so helpful any query I had he was there to help the situation and get us through our mortgage deal smoothly. Really recommend him for helping us get through at just the right time. Thanks again!!
Kaitlin · 7 October 2022
Agent replied · 15 June 2024
Dear Katlin, thank you so much for leaving this wonderful 5 star review for our mortgage advisor Alistair.
★★★★★ 5/5
TrustpilotExcellent service and Communication all…
Excellent service and Communication all through the buying process. Thanks Ross.
Ross · 1 March 2021
Agent replied · 15 June 2024
Dear Ross, thank you for taking the time to leave Rook Matthews Sayer 5 stars!
★★★★★ 5/5
TrustpilotFriendly helpful and great at keeping…
Friendly helpful and great at keeping us up to date with what was happening with our house sale.
Dr · 10 October 2024
Agent replied · 26 October 2024
Thank you so much Sarah for leaving us a 5 star review, it means the world to us.
★★★★★ 5/5
TrustpilotWonderful
Cannot fault the wonderful team at RMS Gosforth. From valuation and marketing through to completion everyone was very helpful and supportive at a stressful time. Excellent communication. Would highly recommend them.
PW · 18 February 2024
Agent replied · 15 June 2024
Thank you so much for this lovely 5 star review for our team at RMS Gosforth. We really appreciate your feedback and recommendation.
★★★★★ 5/5
TrustpilotRecommendation to use Rook Matthews Sayer
We used Rook Matthews Sayer to sell a flat in Gosforth. All the staff in the Gosforth office were well informed, understood the current market trends, were very helpful and kept us up to date as the sale progressed. We would not hesitate to recommend RMS.
Liz · 9 January 2023
Agent replied · 15 June 2024
Thank you so much for taking the time to leave this 5* review for RMS Gosforth, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotRook Matthews Sayer
Rook Matthews Sayer, BlythA brilliant team at RMS Blyth who were so helpful and supportive. From the valuation through to completion, the team were just brilliant. They were all so friendly and kept me updated regularly about progress with the sale. Would highly recommend them.
Mrs · 10 February 2023
Agent replied · 15 June 2024
Dear Jane, thank you so much for taking the time to leave this lovely review for our team in Blyth and for your 5 stars. We're thrilled to know you would recommend RMS.
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