5/5
TrustpilotFantastic
Made a stressful time so much less stressful.
Trusted Agent profile · Whitley Bay
Rook Matthews Sayer Whitley Bay reviews
★★★★★
740 reviews across 2 platforms
84 Park View, Whitley Bay, NE26 2TH
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Whitley Bay, at 84 Park View, is rated 4.8 out of 5 across 740 reviews on two platforms, including 105 Google reviews rated 4.7.
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Awards
Industry awards
Rook Matthews Sayer Whitley Bay won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winner in four years: 2025, 2024, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 1 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in Whitley Bay
2024 1 Gold The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Estate Agent in Whitley Bay
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Estate Agent in Whitley Bay
2022 1 Gold The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Estate Agent in Whitley Bay
Source: The British Property Awards winners lists, as published, linked by year.
Reviews
Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic 5*
We recently sold our house through Rook Matthews Sayer (Gosforth branch) they were fantastic - great communication with regular updates I would highly recommend.
Agent replied · 15 June 2024
Dear David, thank you for your recommendation. We really appreciate the time you've taken to leave RMS Gosforth a review and we'd like to thank you for choosing us as your selling agent.
5/5
TrustpilotRMS Gosforth sale
RMS recently helped us complete the sale of a property. They proactively kept us well informed throughout the process, and were responsive to any queries we had...particularly helpful when dealing with lethargic conveyancers.
Agent replied · 15 June 2024
Thank you so much for your kind review for Rook Matthews Sayer Gosforth branch. We really appreciate you taking the time to do so. Thank you
1/5
TrustpilotJust out for a quick buck
I recently wrote to RMS for information about the local area, I did not get a reply of any kind. I Dont think I will be giving them any business.
Agent replied · 15 June 2024
Thank you very much for your feedback, we appreciate you taking the time to let us know about your experience. We are really disappointed to receive this review and as you can see from our rating, this is very out of the ordinary for us as a company. We’d like to apologise for the fact that you did not receive a reply from us regarding your enquiry. We strive to provide excellent service and unfortunately in this case due to human error that did not happen. If there is anything we can do to make things right, please do not hesitate to contact us.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish! Adapted to meet our availability to view property, moved at pace with good clear communication, and professional nudges when needed to keep things moving. Also a friendly manner from all we spoke to :)
Agent replied · 15 June 2024
Hi Emma, thank you so much for your 5* review! Could you let us know which branch it was who helped you so we can pass on the praise? marketing@rmsestateagents.co.uk
1/5
GoogleI'm sure this probably isn't the case for everyone by looking at other reviews but we had our house up for sale with these as well as another estate agent. The other got us one or two viewings per week. Rook Matthews Sayer got us none. They also took our house off the market without consulting us.
Agent replied · 15 June 2024
Hello Hazza, i have looked into your comment above, we have no record of your name on our database nor do we have any record of an issue of us taking a house off the market without an owners consent at our Whitley Bay branch. We have strict procedures that we adhere to, and we are given permission in writing to remove a property from the market. Seeing as we have no evidence of this happening at our branch please do direct message me your full name and the property address so we can investigate this further. Please email the information to info@rmsestateagents.co.uk Thankyou
5/5
TrustpilotFirst class service from the RMS Blyth team!
Truly professional and efficient service from RMS Blyth. They have gone over and beyond expectations, nothing has been too much trouble in their response to all my queries. In nail-biting times, their friendly reassurances has been so helpful. Many thanks to the whole team!
Agent replied · 15 June 2024
Dear Anne, thank you for writing a lovely review for our Blyth team, we're so glad the whole team were able to support you well through the process. Many thanks again!
5/5
TrustpilotBrilliant service from the RMS Blyth…
Brilliant service from the RMS Blyth team .. very friendly and helpful , they could not have been more helpful , thankyou all !
Agent replied · 15 June 2024
Thank you for taking the time to leave our team in Blyth a 5 star review!! We really appreciate it.
5/5
TrustpilotGreat company to deal with, very smooth experience
We dealt mainly with the Gosforth office and Natalie who was always available at a moments notice and proactively chasing updates from others on our behalf.Would happily reccomend and deal with RMS again
Agent replied · 15 June 2024
Thank you so much Steven for such a lovely review for RMS Gosforth, we really appreciate you taking the time to leave this.
5/5
TrustpilotFirst time buyer in the UK
I'm a first time buyer in the UK - Rook Matthews Sayer (Blyth branch) made buying my new apartment an absolute breeze! The staff were very professional and accommodating throughout the entire process! Thanks to all involved.
Agent replied · 15 June 2024
Dear Paul, thank you so much for leaving RMS Blyth five stars - we really appreciate it! We hope you're settling in to your new home well.
5/5
TrustpilotFlat purchase
From start to finish buying my flat the girls have been brilliant, couldn’t have done more. Always returned my calls and helped my through this stressful process. Well done bedlington branch will definitely use yous again
Agent replied · 15 June 2024
Dear Mandy, thank you very much for leaving this review and for giving RMS Bedlington 5 stars, we appreciate it so much. We hope you settle into your new home well.
2/5
TrustpilotService was okay
The purchase of our house was through RMS Fenham which was okay. I suspect there are more efficient and friendly estate agent services elsewhere.
Agent replied · 15 June 2024
Dear Eleanor, thank you for letting us know of your experience. However we do find this very disappointing and as you can see from our 4.8 rating we really pride ourselves in our customer service and RMS Fenham are no exception with the team often highlighted in great reviews. We would really appreciate it if you could send us an email to highlight any issues you had with our team.marketing@rmsestateagents.co.uk
5/5
TrustpilotThe service provided by RMS once we…
The service provided by RMS once we decided to sell our house has been excellent. All of the staff are friendly, knowledgeable and efficient. I couldn’t ask for more and would certainly recommend them 100%RMS Gosforth Branch did the ‘job’
Agent replied · 15 June 2024
Dear Joyce, thank you so much for taking the time to leave this lovely 5* review! RMS Gosforth will be thrilled to read this. Thank you also for your recommendation, we truly appreciate this.
5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Agent replied · 15 June 2024
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
5/5
TrustpilotWould highly recommend
Would highly recommend! Very experienced team within the Gosforth area, great communication throughout the process! We would definitely use Rook Matthews Sayer again
Agent replied · 15 June 2024
Thank you so much Jennifer for leaving RMS Gosforth a 5 star review, we really appreciate your recommendation.
5/5
TrustpilotHighly recommended.
Knowledgeable, efficient, reliable and friendly. We bought our first house with their help, remortgaged with their guidance over the years, and have depended on them through our recent Transfer of Equity.Great communication, down-to-earth explanations and realistic timeframes made everything easy.
Agent replied · 15 June 2024
Dear Jane, thank you so much for your 5* review! We're pleased you've continued to benefit from our services since your first home purchase.
5/5
GoogleFriendly, always helpful and very professional. Excellent customer service.
5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Agent replied · 15 June 2024
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Agent replied · 15 June 2024
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Agent replied · 23 August 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Agent replied · 15 June 2024
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
5/5
GoogleRMS came with recommendation . Great at communication and contacting both solicitors. Always answered the phone and got back to us in a timely manner . At times one member of staff could be a bit pushy . All in all I would reccomend them .PositiveResponsiveness
Agent replied · 15 June 2024
Hi Debra, thank you for taking the time to leave our Whitley Bay branch 5 shiny stars and a review. We really appreciate your recommendation. Additionally, we are sorry you felt as though a member of staff was pushy. If you'd like to discuss the matter further please feel free to email us at marketing@rmsestateagents.co.uk and we will investigate the matter further. Thank you again.
5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Agent replied · 15 June 2024
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Agent replied · 15 June 2024
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rook Matthews Sayer Whitley Bay
Has Rook Matthews Sayer won any awards?
Yes. Rook Matthews Sayer won Gold for Estate Agent in Whitley Bay at The British Property Awards 2025, and 3 other industry awards since 2022.
