Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlison, Jan and Nicola at the Whitley Bay branch made selling our house a breeze.
Not only were they extremely professional but they went out of their way to make sure that things happened quickly.
What is traditionally a stressful process was made so much easier by these ladies, 5 star service from start to finish.
Genevieve · 16 June 2023
Agent replied · 15 June 2024
This is so lovely to hear and I know our team at Rook Matthews Sayer Whitley Bay branch will be delighted to read your comments. Thank you so much for the kind words and taking the time to leave us a wonderful 5* review.
★★★★★ 5/5
TrustpilotExcellent
Dealt with Ellie at West Denton who was excellent and answered any questions I have had. Couldn't fault the service. Would highly recommend
George · 21 September 2021
Agent replied · 15 June 2024
George, thank you very much for taking the time to write a review for our West Denton branch. Ellie & her team are high valued members of the RMS family and we're so glad they were able to provide with 5* service. Thank you again.
★★★★★ 5/5
TrustpilotExpectations met and exceeded.
It turned out I sold and bought with RMS and I honestly couldn’t be happier. Every single member of the team at the Ponteland branch for my purchase were amazing. Everyone was really friendly, messages were communicated quickly and there was always a positive outcome. I would absolutely recommend using RMS in Ponteland if you were looking to sell, or buy in the area.
Kirsty · 24 August 2022
Agent replied · 15 June 2024
Dear Kirsty, we're thrilled to read your 5* review for RMS Ponteland. Thank you so much for taking the time to recommend us and we hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotFantastic mortgage advisory service
Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!
Matthew · 6 November 2023
Agent replied · 15 June 2024
Thank you Matthew for leaving a review for our Mortgage Advisor Alistair, we really appreciate it!
★★★★★ 5/5
TrustpilotThis is the second time that we have…
This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.
J · 31 October 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave us and especially Alistair five stars, we really appreciate it.
★★★★★ 4/5
TrustpilotGood communication
Good communication, quick to reply to my emails/calls. Danielle was very good and stayed in regular contact to keep me informed during the process.
MALCOLM · 22 May 2021
Agent replied · 15 June 2024
Dear Malcolm, thank you for taking the time to leave our Fenham branch, specifically Danielle a good review. We are glad you were guided through the process well.
★★★★★ 5/5
GoogleBrilliant service from Jamie he has went above and beyond to make this process as smooth as possible, offering great advice and excellent communication! The team at Rook Matthew’s Whitley Bay have been great also. Thank you again :)
Olivia · 25 August 2025
★★★★★ 5/5
TrustpilotHighly Recommended Agency
We just recently purchased a house from this agency and everybody are amazing from the time of viewing the house up to completion. We always get a quick response from them, answering all our questions. We would like to specifically commend Barbara Storey for a fantastic job. She has guided us all throughout which is a massive help especially we are first time buyers. She is an tremendous asset to the company.
Yosha · 10 May 2021
Agent replied · 15 June 2024
Dear Yosha, thank you for leaving our West Denton team a lovely review. It was great to read such wonderful comments about Barbara, she is a very highly valued member of the Rook Matthews Sayer family. We hope you're happy in your new home, thank you again!
★★★★★ 5/5
TrustpilotExceptional service from the Ryton…
Exceptional service from the Ryton branch who handled the sale of our property with professionalism and expertise from beginning to end.From initial dealings with Victoria who handled the valuation, viewings and offers to Julie who handled most of the subsequent dealings with our buyers I have nothing but praise and would 100% suggest you let them handle the sale of your property if you are in the Ryton office area.
Nick · 10 September 2021
Agent replied · 15 June 2024
Dear Nick, your review was an absolute pleasure to read. Thank you ever so much for taking the time to write it. We are so glad that the team were able to work so well together in order to secure you a buyer and at a price you were happy with. We really hope you consider our services again in future, should you require them. Thanks again
★★★★★ 5/5
TrustpilotWe sold our flat and despite a pandemic…
We sold our flat and despite a pandemic and RMS closing the local office during the sale we couldn’t have experienced a more professional service. In fact, Laura from RMS was on the ball throughout and did a better job than our solicitor. Without her we’d never have known our solicitor was causing a delay. We’ll definitely use RMS when we sell our next property - not so sure about the solicitor.
GH · 14 April 2021
Agent replied · 15 June 2024
Dear GH & SH, Wow what a fantastic review, thank you very much for taking the time to leave us 5 stars. Laura is such a highly valued member of the Rook Matthews Sayer family. We can't wait to be of assistance to you again in the future!
★★★★★ 5/5
TrustpilotShout out to Neil Walton…
Just want to give Neil Walton a shout out for being amazing. We are both first time buyers and he helped us through out even when one of our purchases fell though, and he advised us on our next steps.He was super helpful and glad he was along our journey.
Jamie · 17 October 2023
Agent replied · 15 June 2024
Thank you Jamie for taking the time to leave this lovely review for our Mortgage Advisor Neil, we really appreciate it!
★★★★★ 5/5
TrustpilotAlistair mortgage advisor
Alistair was so helpful when we first moved home and also again when we have recently remortgaged.Would most definitely recommend
Chris · 13 December 2021
Agent replied · 15 June 2024
Dear Chris, thank you for taking the time to leave Alistair a 5 star review. We're so pleased he has provided you with both mortgage and re-mortgage rates you're happy with. We appreciate the recommendation!
★★★★★ 5/5
TrustpilotRook Mathew Sayer Estate agents
Just sold property in Blyth through RMS. Thoroughly professional from start to finish keeping us informed every step of the way during the process. Would highly recommended this company.
Malcolm · 1 November 2024
Agent replied · 23 December 2024
Thank you so much for taking the time to leave a great 5 star review for RMS Blyth, it means so much to us to know you felt supported throughout your sale.
★★★★★ 5/5
GoogleJamie Duprey in the mortgage advice time was very helpful in getting me some competitive rates, lower than I had found myself.
Maureen in the office was great and made some good suggestions on properties.
Lovely team! Glad I popped in.
Luke · 16 July 2025
★★★★★ 5/5
TrustpilotExcellent Service
Friendly Staff always willing to go the extra mile.We have sold house & bought house and also rented through them had no issues. Always willing to help no problem too big or too small. Highly recommend.
Mrs · 4 July 2024
Agent replied · 23 August 2024
Thank you so much Mrs Waters for taking the time to leave us a great 5 star rating, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
Gary · 7 December 2024
Agent replied · 23 December 2024
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
TrustpilotWest Denton branch handled my sale and…
West Denton branch handled my sale and achieved a higher price for me. They kept in regular contact re viewings and offers by phone and email. Very pleased with their service.
Carol · 20 September 2024
Agent replied · 26 October 2024
We really appreciate you taking the time to leave this 5 star review for RMS West Denton Carol! Thank you so much.
★★★★★ 5/5
TrustpilotRMS Fenham Branch…
Many thanks to the staff at RMS Fenham Branch who have been very professional, friendly, helpful and thorough throughout the tenant find process. This is the second time we have used them on a fully managed basis and have had no complaints at all.
John · 21 January 2024
Agent replied · 15 June 2024
Thank you so much for taking the time to leave this 5 star review for RMS Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotBlyth branch were excellent
Blyth branch were excellent. Michelle, Kate and mortgage advisor Nichola were brilliant at keeping me up to date. Would definitely recommend RMS.
Ellen · 3 April 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave our Blyth team and specifically Michelle, Kate and Nichola a very kind review. We are glad to read that you received 5 star professional service from our team. Many Thanks again.
★★★★★ 5/5
GoogleSuzanne and the rest of the team has done an amazing job and very professional when handling and dealing with solicitors will definitely recommend to anyone thanks again Callum
Callum · 15 October 2024
Agent replied · 15 June 2024
Thank you so much Callum for leaving RMS Whitley Bay such a lovely 5 star review and for highlighting Suzanne to us, we really appreciate it!
★★★★★ 5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Aarron · 27 April 2023
Agent replied · 15 June 2024
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotRookies review
This is the second time I have chosen rook matthews sayers, the first was for my own property purchase and on this occasion was for a retirement property for my father, each time all of the staff have been friendly and helpful, nothing seemed to be a hardship, I wouldn’t definitely use them again and would recommend them to anyone.
Chris · 26 September 2022
Agent replied · 15 June 2024
Dear Chris, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. They will be thrilled to read your kind words.
★★★★★ 5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Hayley · 3 July 2024
Agent replied · 23 August 2024
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Niki · 25 February 2021
Agent replied · 15 June 2024
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
