Cooke & Co Whitley Bay reviews

★★★★★ 5/5

Google

Adam Kemp is a wonderful person to work with. As a tenant and he has been so helpful and nothing but a pleasure to rent through. I’m so grateful Adam was in charge of our property as he made everything so easy. Thanks again Adam, we can’t fault your customer service

Matthew · 29 July 2026

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 26 June 2026

★★★★★ 5/5

Google

We couldn't be happier with the service we received. Throughout our purchase, the team was consistently transparent, clear, and proactive in their communication, which made a real difference in what can often be a stressful process. They took regular follow-ups with both our solicitors and the sellers, keeping the chain moving and making sure nothing fell through the cracks. Any time we had a question, we got a clear and honest answer, no vague responses or being left in the dark. Their active involvement in chasing progress on both sides genuinely helped keep things on track, and we always felt informed about where things stood. Would highly recommend them to anyone buying or selling a property.

Gaurav · 26 August 2026

★★★★★ 5/5

Google

As tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company

Adam · 26 September 2025

★★★★★ 5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 26 October 2025

★★★★★ 5/5

Google

Alex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !

Chris · 26 March 2026

★★★★★ 5/5

Google

Great service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner

Dane · 26 August 2025

★★★★★ 5/5

Google

Teddy has been fantastic when I have needed anything and renting with MS has been an easy experience.

Robyn · 26 September 2025

★★★★★ 5/5

Google

The Cooke team were excellent. Concerning the sale of my mother in-laws property in Howdens in March 2026. Their promotion of the property ensured we had lots of viewings, all managed by their team and feedback on each visit provided. They maintained constant communication through a complicated sales process regarding dependent sales. It helped remove the stress from the whole process. This is the third time in using Cooke both buying and selling and they have been faultless every time. Special mention for Charlotte, Julie and Nigel although the whole team were great.

Mark · 4 March 2026

★★★★★ 5/5

View Agents

Brilliant

Right from the initial valuation the Cooke and Co team have been brilliant. Very professional and thorough. Kept us up to date at all times through e-mails and phone calls. Used them for listing/selling both my mother's and our properties. Would definitely recommend. Mike was brilliant when he came to value the house and has kept in touch throughout the process. Emma and Diana have dealt with most of our offers etc and have been helpful and professional, keeping us up to date at all times. The other front line staff have also been great. Nigel was very helpful and tried his best to secure an offer on a property for us.

Lesley · 4 January 2022

★★★★★ 5/5

Google

We’ve been in contact with Cooke and Co while securing our first rental home and I honestly can’t thank them enough. From start to finish they’ve been so helpful, supportive and genuinely lovely to both me and my partner. As first-time renters together we had lots of questions, and nothing ever felt like too much trouble, everything was explained clearly and we always felt reassured. The whole process felt so much less stressful thanks to their kindness and professionalism. We would 100% recommend Cooke and Co to anyone looking to rent a home.

Shelby · 5 February 2026

★★★★★ 5/5

Facebook

Cooke and Co sold our house and provided excellent support, advice and service throughout the process. Nigel Cooke said "we will do the heavy lifting" and that is exactly what the whole team did from the outset until completion. There is outstanding communication within the Cooke and Co team, thus all team members are up-to-date with the current status of your house move. Special thanks to Claire and Nigel who shouldered any stress points on our behalf and navigated us through the entire process in a caring, friendly and professional manner. We would highly recommend Cooke and Co and will always be grateful for their fantastic work.

Jemma · 2 October 2021

★★★★★ 5/5

Google

Thank you Alex for sorting out all the repairs work for me. You’re always so helpful.

Ifrah · 26 August 2025

★★★★★ 5/5

Google

My rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.

Dave · 26 September 2025

★★★★★ 5/5

Google

This is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you

Chinenye · 26 August 2025

★★★★★ 1/5

allAgents

"Really bad experience with..."

Really bad experience with Cooke & Co. Seen a property on a Monday, had our offer accepted the next day by the vendor after a bit of negotiating. Got a call from Claire on the Thursday to say they had sold it to someone else!! This is after Cooke & Co sent us all the requirements to get the paperwork together, we even had the Solicitor they recommended (Mincoffs) for conveyancing. The offer we put forward for the property was based on the vendor taking the property off the market, which is what was agreed. All of this after Nigel Cooke himself telling us (in the property we were buying) how they don't get involved in that type of behaviour etc... I can only describe their behaviour as being like a used car salesman. How they get away with this type of behaviour is incredible!!!

Kevin · 1 March 2018

★★★★★ 5/5

Google

Me and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …

Roshan · 26 November 2025

★★★★★ 1/5

Google

I've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over £350k, please look at the reviews/ratings before signing up with this company.

Sunny · 4 September 2025

★★★★★ 5/5

allAgents

Unlike Olive I can only say

Unlike Olive I can only say one world "Profesional". I have bought and sold a lot of properties in my time and never have I been so informed/kept in the loop with what is going on. I was in a big chain and although there were problems with other sellers the chain was kept tgetther by ony one agent and that was Cooke's. Thanks Cooke & Co.

Marc · 26 September 2010

★★★★★ 4.5/5

View Agents

Excellent customer care and sales progression

It wasn’t an easy one, through no fault of the agent I might add - a leasehold apartment with several changes of solicitors on the other side. It was also an emotive sale for me. Cooke & Co handled the sales progression very professionally keeping me informed throughout. They understood it was a challenging time for me and were empathetic and patient displaying expertise and professionalism. Thank you Helen, Diana and all the team for your hard work, patience and compassion

Tanya · 16 May 2022

★★★★★ 5/5

View Agents

Going above and beyond

Have spoken to 3 woman in the Whitley bay office and all three have been very helpful and returning calls and going above and beyond there roles as estate agents, the only name i recall is Helen but thank you to the other too also who’s names I forgot

Helen · 4 January 2022

★★★★★ 1/5

Yell

Let down unpleasant experience

I wish I never went with this company told me my buyer had bio chain and was cash buyer 2 weeks later was told my buyer was part of a chain which then collapsed told buyer still wanting the property and kept me waiting for two months then put an offer below the agreed price then pulled out after 2 days. Also advised me to reduce the price which I agreed but kept my old price up for 3 weeks after that. Went 3 weeks without any contact to keep me up dated . An unpleasant experience all around never again

IanH-1807 · 6 February 2025

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, …

Maralyn · 26 September 2025

★★★★★ 5/5

Google

We have just bought our first home with Cooke and Co and although this felt like a long and daunting process as first time buyers, Cooke and Co kept us updated throughout. The team were all friendly and supportive and were quick to address any of our enquires which helped us to feel reassured. We would recommend to anyone looking to buy at the coast.

Lucy · 7 March 2024