Trusted Agent profile
★★★★★
311 reviews across 3 platforms
39 High Street, Wheathampstead, AL4 8BB
Cassidy and Tate's Wheathampstead office at 39 High Street is rated 4.8 out of 5 across 311 reviews on three platforms, including 21 Google reviews rated 4.8.
21
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
282
Reviews on Trustpilot
Business-wide
Every review we hold for the Wheathampstead office, from every platform, shown as written. First names only.
5/5
TrustpilotKris
Kris, at Cassidy and Tate finally sold our house earlier this year due to the covid situation and another problem Kris kept us well informed throughout, it was far from straight forward but with his experience and perseverance dealing with solicitor's etc we got there in the end. I would recommend him and Cassidy and Tate to all who need a estate agent.
5/5
TrustpilotHighly recommend
We have had a consistently positive experience with the Property Management and Lettings team at Cassidy and Tate. Stephen, Gemma, and Louise are responsive, professional, and highly effective in their roles. They excel at finding new tenants and skilfully managing our properties. Whenever we need to contact them or raise an issue, they are always prompt and efficient in implementing solutions. We highly recommend their services.
Lovely feedback thank you very much
5/5
TrustpilotWe sold our house through Cassidy and…
We sold our house through Cassidy and Tate in the summer and found them to be very professional, proactive and hands on. We certainly would not have any concerns recommending them to sell your house and would not hesitate using them again. Thanks to David for always being on hand and to Siobhan for chasing the buyers and funders solicitors on a daily basis! Rob & Jenelle Clifford
5/5
TrustpilotOutstanding Service!
Thank you to Ricky and the rest of the team at Cassidy and Tate. I have used many estate agents over the years and Cassidy and Tate clearly stand out out from the crowd in terms of their professional approach to the entire process. It was a pleasure to deal with Ricky, anything to do with lettings Ricky is you man, he provides a five star service.
5/5
TrustpilotAbove and beyond what was expected
Cassidy and Tate were marketing the property that we have purchased. The process ended up taking much longer than we anticipated with lots of twists and turns - through no fault of Cassidy and Tate I must add. Throughout the process Graham went above and beyond what was expected to keep everyone positive and to get the deal done. Thank you.
5/5
TrustpilotExcellent service, definitely recommend
We let out our flat and moved to a house, both of which were facilitated by Cassidy and Tate. Ricky and team were simply fantastic. Made the process smooth, communicated well and promptly. They also manage the rental property and we are satisfied with their inspection process and updates. Very happy with all the services. Thank you Cassidy and Tate, keep up the good work. A&S
5/5
TrustpilotIncredible team at Cassidy and Tate
Huge thank you to Duncan at Cassidy &Tate who did an amazing job of getting our sale over the line on the last day of the stamp duty holiday! He went above and beyond to make it happen for us and the whole team at Cassidy and Tate really helped up be able to move to our lovely new home!!
5/5
TrustpilotTruly Exceptional Service!!
I can’t thank Ricky enough at Cassidy And Tate Estate Agents for all his help with securing our amazing new home for myself and my girlfriend. He was patient and helpful and answered all of our questions and concerns quickly and professionally. If you’re looking for your next property I would highly recommend Cassidy And Tate Estate Agents! Thanks again for all of your help 😊👍
5/5
TrustpilotBrilliant service!
We recently sold our house through Cassidy & Tate and I can’t recommend them enough! From the moment we arranged the valuation with David the process was seamless. Duncan and Kris were always easy to get hold of, friendly and professional. We were very impressed and wouldn’t hesitate to use them again in the future.
1/5
TrustpilotPoor agents for us as buyers - property didn't even get near to exchange
I would give this 0 Stars if I could. My partner and I were first time buyers and from very early on we noticed signs of poor communication, however as we liked the property we wanted to buy it. From the start we were chasing other agents to contact the sellers and in turn contact Duncan & his team. An offer was accepted and we had to call 4/5 times a day for a week to get the agents to finally send the sale Memo and I had to go to the area manager to enable this to happen. However fast forward a few months and all of a sudden, the sale of the property falls through. We constantly would chase the agents 3/4 times a day every day. The sellers changed solicitors, for which the agents knew about but didn't inform us. We had to find this all out for ourselves. And now the agents kept saying they couldn't get in touch with the sellers but we ended up being local to the sellers so went to knock on the door and find out that they decided to not sell and they have told the agents a while back, yet the agents still had not told us. Both agents & sellers were a complete joke. cowboy seller who wasn't serious about selling and is just a waste of time. They were selling a house in NW9 0TH, and I would suggest to not deal with these sellers ever. However, these agents are also a joke, who are based in St Albans but do not know what they are doing. How can the agent not inform the buyers of any updates? We as buyers ended up finding out everything ourselves, and the agents have not in turn actually done anything. The whole experience from 2 months ago to now has been an utter joke. I would never ever purchase a property if I see these agents name on the house, nor would I recommend anybody else to. They have a catchphrase of being experts, but they are the biggest cowboys I have ever met. AVOID THESE AT ALL COST, THEY WILL CAUSE YOU TO LOSE MONEY!
Dear Mr Ahmed, We take customer service very seriously, having now reviewed your purchase in full detail our comments are as followed: The vendors kindly offered to show you around the property themselves on 06/09/19. A second viewing was booked again with the vendors on the 12/06/19. Having decided you wanted to proceed forward with an offer, you then approached another agent with regards to proceeding forward.This caused much concern for the vendors who didn’t want to be liable for dual fees. You mentioned phoning “4/5” times a day to chase the sales memo, as discussed with you at the time we cannot issue a sales memo without both parties solicitors details, once the vendor had provided their choice of solicitor, memos were issued immediately. Frustration started to build for the vendors when after four weeks you still had not booked a mortgage valuation survey, this was then followed by yourself changing mortgage broker and solicitor. A homebuyers survey went ahead on 13th of November (Two months from the date the offer was accepted) I also believe searches had not been ordered nor any enquires raised at this point. The vendors complained on a few occasion that that you were messaging and calling their personal numbers after they had instructed you to deal directly with the agent. I can confirm from email records you and Nabila had regular updates from Cassidy & Tate, even seeking our advice on contact details for a damp proofing company. A choice was made by the vendors to abort the sale after losing confidence with yourselves as purchasers. It was a shame for all involved that the vendors decided they did not wish to proceed forward, we unfortunately have no control over their final decision. As first time purchasers we appreciate this is all new to you and wish you the best of luck with any future purchase. Cassidy & Tate
1/5
TrustpilotMost people have a pretty poor opinion…
Most people have a pretty poor opinion of estate agents, but these guys take it down to a whole new level!!We had two other agents in the 'chain' neither of whom could believe the appalling lack of any service from these guys, I even had to deal with the key handover myself!When i suggested that they should think about a discount for me having to progress and supervise the whole transaction myself, their response was to threaten to sue me....Nice people, I think not!I would never use them, nor would I recommend them.
Dear Mr and Mrs Robinson, Thank you for your feedback and comments. We take a lot of pride in our service and as you can see we have a great score on trust pilot with our feedback. David and I pride ourselves on the experience clients receive when using Cassidy and Tate. This hard work and continued effort to provide a great service as a team for our clients proved itself when you were recommended to use our services via mutual client. Naturally concerned at your comments I have fully reviewed your sale from start to finish and respond as follows. On the 26th of May 2018 you instructed us to market your property for sale. This was following a failed attempt with a previous agent who had been marketing your property for several months without finding a buyer. After producing very different and enhanced marketing to what was produced before, including some excellent photography, using the Cassidy and Tate drone, we commenced viewings on the 1st of June 2018. There were several viewings conducted at your property. As previously agreed between us, you didn’t want us to have a key for the property as you spent a lot of time abroad and wanted to conduct the viewings yourself. On 10th September 2018 an offer was put forward by one of our clients, which you declined. Following more viewings, on 29th January 2019 we had another offer, the same amount as before but this time you agreed and accepted their offer. The buyer’s chain below was incomplete at that stage but was completed via Cassidy and Tate (to which you were pleased that we as your chosen agent was also handling their sale) on the 21st March 2019. On this day sales letters were sent out to all parties and the legal process was started. The chain exchanged in 64 working days. This is well within the average range for a sale involving a lower and upper chain like yours. I would like to point out that we as an agent are technically only employed to find a buyer for your property. The legal side of the transaction itself is carried out by your chosen solicitor. We, as agents, have no control over the length of time it takes for the legal process to be completed. We do employ a sales chaser to help, offer advice, support and act as go between all parties involved to keep matters moving as smoothly as possible. The majority of agents do not do this. With regards to the comment about the key hand over, in most cases we do a complete key hand over on completion, because we never ever had a key, in accordance with your wishes, it was agreed through the solicitors you would hand the keys over on completion. The sales process can be a very frustrating part of the process when moving and puts on a lot pressure on clients throughout the whole chain above and below. At any stage of the sale we would have followed your instructions and withdrawn from the sale and searched another buyer if you were not happy. We acted in good faith to find you a good buyer who bought the property after months of marketing and you did not express any satisfaction throughout the transaction. I cannot reply to comments possibly made from other agents as we only deal with our own properties and the facts we have in front of us. As a last point you were under a sole agency contract with ourselves and placing your property on the market with another agent alongside our marketing was in breach of your contract with us. Your action made you liable for our multi agency fees that were substantially higher. This was mentioned to you on several occasions. However we refrained from invoicing you at the higher level. It was only after you refused to pay our sole agency invoice that our legal department intervened and had to chase you for our already discounted fees! We feel very strongly that at no stage did we offer a poor service or hinder your sale whatsoever. It is a shame that you feel this way about estate agents and especially after all our hard work as we do work very hard in a tough market to find buyers and meet the wishes of our vendors. May we take the opportunity to wish you all the best in your new home and I am sorry that you feel this way about Cassidy and Tate. Normally when we sell a property that has been on the market for months and months elsewhere with another agent it’s a success story for us!
5/5
TrustpilotJust sold a One Bed Flat through…
Just sold a One Bed Flat through Cassidy and Tate. Duncan was knowledgeable and helpful from the start and made the whole process a breeze. He secured solid viewings and a reliable buyer. I was very impressed with the Marketing, which undoubtedly helped to sell the property in a competitive market.
5/5
TrustpilotHighly recommend Cassidy & Tate
I have rented for many, many years and I can absolutely declare that this was the most easiest, professional and straightforward process I have encountered.Ricky is an absolute professional, discreet and knowledgeable and very fast at getting the process moving. I am hardly surprised that Cassidy & Tate have gathered so many awards.I will definitely be using them in the future.Eve (St Albans)
5/5
TrustpilotOur experience of buying our first…
Our experience of buying our first house was enjoyable due to Duncan Cohen’s hard work and professionalism. Duncan has a great passion and knowledge of the property market and we found the process far less stressful due to this. Duncan was always willing to assist us with any queries we had. We would highly recommend Duncan at Cassidy & Tate
5/5
TrustpilotDuncan Cohen has been brilliant!
We just bought a new home through Cassidy and Tate and despite minor challenges we had along the way nothing to do with them. Duncan was very responsive and solutions focused. Clearly very experienced and his hard work and efforts throughout the purchase was very much appreciated. We will definitely use them again!
5/5
TrustpilotAbove and beyond expectations
Nick went above and beyond in order to get us to the point of exchange supporting us in quite a challenging situation with our buyers solicitors. He was always available to talk to us, and was very supportive in challenging our onwards developers unrealistic timeframes. Thanks again.
5/5
TrustpilotAbove and beyond expectations
Nick went above and beyond in order to get us to the point of exchange supporting us in quite a challenging situation with our buyers solicitors. He was always available to talk to us, and was very supportive in challenging our onwards developers unrealistic timeframes. Thanks again.
5/5
TrustpilotExcellent service from Duncan Cohen
I used Cassidy and Tate to sell my property in St Albans having been disappointed with level of service offered by Putterils. I found Duncan in particular to be extremely helpful and knowledgeable about the market offering suggestions on how to achieve best price. Duncan was very responsive on email and phone, he was a pleasure to deal with.
5/5
TrustpilotThe best in town
In the difficult era of Covid, following on from Brexit, C&T did a first rate job selling my house. Their dedication to getting the job done never faltered. Difficulties were dealt with fairly and professionally, and I had the impression that the people who moved in were as satisfied as me. Thank you all at C&T!
1/5
TrustpilotA DISGRACE to the lettings industry...
I have had the most appalling experience with C&T. I will NEVER use this agency or recommend them to my family, friends or work colleagues. The owner and staff ignored our calls and emails. Maintenance work was left unattended for the duration of our tenancy and having vacated the property in July, our holding deposit has still not been returned, for no legitimate or fair explanation. An absolute DISGRACE to the lettings industry!
Good afternoon Claire,While your tenancy did not end as well as it had begun, we would strongly refute your assertions.We act upon the landlord's instructions relating to maintenance, and it is fair to say that you did not suffer any serious issues during your tenancy.The undisputed portion of the deposit was returned to you within the timescales of the government-backed scheme, and the remainder of the deposit is awaiting independent adjudication that you have only recently agreed to.We promote an effective working relationship between landlords, tenants and ourselves, and it is regrettable that during your tenancy these relationships broke down.We look forward to a swift and fair resolution to the deposit dispute and wish you well with your future rentals.Best wishes, Cassidy and Tate
5/5
GoogleAs a landlord, I value reliability and clarity. The management service has been spot on.
5/5
TrustpilotFantastic agents
We have just purchased our house in St Albans and it was as smooth a process as we could have wished for. This was in no small part because of Hannah's excellent liaison skills between us and the vendors. She was always quick to respond to any queries and kept us well informed throughout the purchase.
I am pleased it went smooth for you thank you and wish you all the best
5/5
TrustpilotExemplary customer service
The overall service we received from Cassidy and Tate was outstanding. The customer service was exemplary with Kris providing a consistently high standard of communication. This included going out of his way to call on my elderly mother personally to keep her up to date and in the loop which we really appreciated.
Kris and the team thank you very much
1/5
TrustpilotZero respect for tenants..
Zero respect for tenants... having rented over 20 properties in my time I have never encountered a more cold and careless estate agent. Ricky in particular was horrible to deal with. I will never use this company again and would urge others to look elsewhere.In response to the reply below, we made our complaint and you ignored it. Bit late now, act when tenants complain and you might avoid these reviews.
Thank you for your feedback. Sorry to say we have no record of your name or viewing any of our properties on our data. We haven't received any complaints or issues direct to us from yourself. Mr Ricky Veale is our assistant lettings manager and has been in the industry for many years and is looked upon as a very polite and respected professional letting agent. Mr Veale has many positive feedback reviews from all his clients on Trust Pilot so I am sorry to say that we disagree with your comments.I am happy to discuss this matter further if you would like to contact me personally. My name is Stuart Cassidy and I am the director here at Cassidy & Tate. stuart@cassidyandtate.co.ukWe wish you all the best in your search for a rental property.Regards
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Cassidy and Tate's Wheathampstead office has 311 reviews across three platforms: 21 on Google, 8 on Facebook (across the whole business), 282 on Trustpilot (across the whole business).
Cassidy and Tate Wheathampstead is rated 4.8 out of 5 across all 311 reviews, and 4.8 out of 5 on Google from 21 reviews.
Cassidy and Tate Wheathampstead, 39 High Street, Wheathampstead, AL4 8BB.
