Winkworth Pimlico reviews in Westminster

★★★★★ 5/5

Google

I've been availing with satisfaction of the letting services by Winkworth Pimlico & Westminster Estate Agents in the last 10 years. They have proved to be and stay swift in finding tenants, straight and accountable in dealing as well as reasonably cost effective. I've been particularly delighted with their performance in finding a tenant for my flat on mid September last, with practically no break, other than for the flat cleaning, from the end of previous tenancy.

Giulia · 26 October 2018

★★★★★ 1/5

Trustpilot

Bad customer service

hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?

Mine · 16 February 2022

★★★★★ 5/5

Trustpilot

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

Andy · 24 September 2024

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Google

Straight forward advice and help to secure a new tenants in a timely manner. Brilliant!!

Neil · 17 April 2025

★★★★★ 5/5

Google

The team there is very professional and the entire process is quite smooth! I would recommend this place to everyone : )

Danny · 11 January 2025

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Google

Woody was really responsive and a pleasure throughout the rental approval process. We found our dream apartment and are beyond happy with our new home!

Mindy · 26 October 2019

★★★★★ 5/5

Trustpilot

Great service from Winkorth Kensal Rise

The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!

Anon · 11 June 2021

★★★★★ 5/5

Trustpilot

I have let a flat through Winkworth in Kensal Rise

I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.

Martin · 12 December 2022

★★★★★ 5/5

Trustpilot

Winkworth are the best in the area

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 23 August 2024

★★★★★ 5/5

Google

As a landlord I have worked exclusively with Winkworth Pimlico for many years and have always received a first class service. They understand the value of a longterm relationship and have always given good advice in good faith without any short term gain. The staff are always approachable, polite and friendly, whilst managing to execute their work in a very professional manner. They are also admirably backed up by their excellent management office in Battersea.

Peter · 26 October 2017

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend

Leigh-Anne · 21 July 2024

★★★★★ 1/5

Trustpilot

They did not show up

We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.

Viktor · 26 August 2020

★★★★★ 5/5

Trustpilot

Thank you!

Guy and John have been fantastic throughout the process and kept the whole chain from collapsing. They are helpful and friendly and made the experience much less stressful than it could have been!

Laura · 15 August 2025

★★★★★ 5/5

Trustpilot

Marika was exceptionally helpful with…

Marika was exceptionally helpful with our entire move

Isaac · 29 September 2022

★★★★★ 5/5

Trustpilot

Aaron is great

Aaron is great. I have used this branch for many years and they have been excellent.

Sebastian · 17 June 2024

★★★★★ 5/5

Trustpilot

WInkworth's were excellent in…

WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.

Edward · 15 July 2022

★★★★★ 5/5

Trustpilot

Professional, patient, a pleasure to deal with.

Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.

SB · 30 November 2021

★★★★★ 5/5

Google

Best Estate Agents in area. Kirk brilliant from start to finish.

Archie · 7 April 2025

★★★★★ 5/5

Trustpilot

We highly recommend Winkworth.

We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.

Stephanie · 23 May 2024

★★★★★ 5/5

Trustpilot

Top real estate agency with a notable history

An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.

Vladyslav · 8 November 2023

★★★★★ 5/5

Google

From first contact with Simon Mitchell and then other members of the team the Winkworths office was responsive, prompt and easy to deal with. Very full updates throughout the process and sensible thoughtful advice at key stages. A difficult transaction was made tolerable and we remained confident that a reasonable sale would be achieved . Thank you very much !PositiveResponsiveness, Professionalism

Dora · 25 October 2021