Stirling Ackroyd West End reviews in Westminster

★★★★★ 5/5

Google

If it was not for Alex Phillips at Stirling Ackroyd the purchase would not have happened! Earlier this month after years of looking for the right property I met Alex from Stirling Ackroyd. On that day I had viewed 15+ properties and this was the last one of the day. I knew as soon as I walked in this was the property I wanted. After an intense week of negotiation we came to deadlock and all hope died on the Friday night. The following Monday Alex put the deal back together and within 20 days the sale completed! As someone who is also in the industry I know how much effort and time goes into putting a deal together and the same again to take it through to completion. Thank you again Stirling Ackroyd and I would recommend Alex to anyone that is thinking of selling or needs advice on purchasing! #proactiveagent

Graham · 25 October 2017

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Google

I visited Sterling Ackroyd to see if they wanted to market my property and was immediatley impressed by their enthusiasm. Indeed, within two hours Huw and his colleague had visited the apartment to familiarise themselves with the property. Then within four days they rang with the good news that they had found a tenant who was willing to pay the asking price. Thereafter, the loose ends were tied in swift and professional fashion. Needless to say, I strongly recommend Huw and his colleagues at the Holborn office.

Steve · 25 October 2016

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 5/5

Trustpilot

Joel is extremely knowledgeable

Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.

Mr · 13 September 2023

★★★★★ 3/5

Trustpilot

Not an ideal property manager

Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.

Pantelis · 19 May 2022

★★★★★ 5/5

Google

I have dealt with Stirling Ackroyd for the past 10 years and have consistently found them to be a highly professional company. I cannot speak highly enough on the quality of their staff with Jonathan at their West End office being the latest in a succession of top people.

Keira · 24 August 2024

★★★★★ 5/5

Trustpilot

Joel from head office.

Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.

Ms · 10 July 2023

★★★★★ 1/5

Trustpilot

Nothing but disappointment

Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.

Natalie · 14 April 2022

★★★★★ 5/5

Trustpilot

Great service!

Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!

Hadley · 31 August 2017

★★★★★ 1/5

Trustpilot

Don’t do business w these guys as…

Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical

F · 29 August 2024

★★★★★ 5/5

Trustpilot

Caring people!

Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.

Elena · 23 January 2023

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!

Emma · 9 April 2026

★★★★★ 5/5

Trustpilot

A First Class Agent; Professional and Tenacious

Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.

Susan · 25 May 2023

★★★★★ 5/5

Trustpilot

Always 5 Star

In the past few years I have received very good customer service from Stirling Ackroyd (previously Harrisons) especially from Rebecca Heslam. Rebecca has gone out of her way to problem solve and to help me as a Landlord. Rebecca is extremely reliable and excellent as a communicator. My experience has been a very good one and I would recommend Stirling Ackroyd without hesitation.

Vicki · 25 April 2022

★★★★★ 5/5

Trustpilot

Super efficient and friendly

Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!

Nadine · 27 August 2024

★★★★★ 5/5

Trustpilot

Letizia Lupi

Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!

Shash · 25 May 2023

★★★★★ 5/5

Google

I have been working with this estate agency for the past two years, and had very nice experience. They are very friendly and would think on the tenant's side. Coming back signing in another property this time, Jonathan Ofori took care of everything and has been very efficient in communication. Highly recommended!

Edith · 26 May 2024

★★★★★ 5/5

Trustpilot

Sandra Holmes was on point from start…

Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.

Customer · 9 August 2023

★★★★★ 5/5

Trustpilot

First Time Renter

Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.

Bill · 24 November 2021

★★★★★ 5/5

Trustpilot

Kevin gets the job DONE!

We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.

Grace · 24 November 2021

★★★★★ 5/5

Trustpilot

Tania Pereira: Excellent management

Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent

A · 13 March 2023

★★★★★ 1/5

Trustpilot

Do not go with this company.

Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.

Susie · 14 January 2022