Trusted Agent profile · Westminster
★★★★★
1,485 reviews across 2 platforms
60 St Martins Lane, London, WC2N 4JS, Westminster, WC2N 4JS
Stirling Ackroyd's office in Westminster, at 60 St Martins Lane, is rated 4.4 out of 5 across 1,485 reviews on two platforms, including 167 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Stirling Ackroyd West End hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotI had a very poor experience with this…
I had a very poor experience with this branch during a tenancy deposit dispute. Instead of advising us correctly under the tenancy agreement (which clearly required adjudication through the deposit scheme), the agent sided with the landlord and sent a threatening email about court action.
5/5
TrustpilotFrom the viewing 'israh' help me a lot…
From the viewing 'israh' help me a lot to rent a property. Only 2 week process. They picked up the call quickly to solve each issues which I had. They deliver the key on the decided date. Everything was perfect and clear. Even after the key change they will keep in touch to make sure everything is going fine.....
5/5
GoogleVery responsible and communicative. They really care and have great properties. Highly recommend!
Dear Ririri Lin, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
TrustpilotFast problem solving
Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved
5/5
TrustpilotAmazing customer service!
Within five minutes of sending my enquiry, I received a call from Ashley. What fantastic customer service! She asked me a few questions about what I was looking for and promptly sent me an email with further information about the property. She was very sympathetic and friendly.
Dear Talita Teixeira ItaliaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCAMERON JONES
CAMERON JONES I have had a portfolio of properties that have been looked after by Cameron and the team at Stirling Ackroyd over the last 6 years. Cameron has always been extremely helpful going above and beyond his responsibilities with the upmost professionalism. Accounting and finance has never been my strong point, so having an expert like Cameron patiently dealing with my requests has been crucial to managing my accounts.
1/5
TrustpilotRogues not paying back deposit money.
I am disgusted by the way I am being treated by SA. I rented a property which was mould infested, had to end my contract as despite raising the issue with the property’s manager, the landlord refused to fix the issue. No communication by SA. One month after vacating the property I have not received my deposit back. They did not email me important documentation as their system was down. I have to chase them to get updates as they do not email me or call me to update me. I’m being treated with constant contempt and disrespect for my dignity. These people are rogues. Avoid renting from them. I have complained, spoken to managers, emailed, called and nothing. Close to 4K on owed monies.
1/5
TrustpilotUnfair and Biased Survey
Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.
1/5
TrustpilotI strongly recommend against trusting SA
I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.
5/5
TrustpilotStirling Akroyd stands out from the Estate Agencies crowd !
It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.
5/5
TrustpilotJust wanted to give credit where it is due...
Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!
5/5
TrustpilotJack was a star!
Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!
5/5
TrustpilotBig thanks to Abby!
Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.
1/5
TrustpilotDon't bother doing business with this real estate agency.
Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.
5/5
GoogleJonathan is the best agent I ever had. Highly recommended. He offers professional services. He is customer oriented and also responsive too.
5/5
TrustpilotHenry and team at SA worked hard to …
Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.
Thank you for taking the time to leave the review Patrick, we appreciate it
5/5
TrustpilotKyle Moran was great
Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.
Thank you Graham, we appreciate your comments
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
1/5
TrustpilotRecommend to avoid
The onboarding process was smooth, but unfortunately, that’s where the positives ended. Communication throughout the sale was poor, and it took far too long for them to even put up a “For Sale” sign at the property.
5/5
TrustpilotVery responsive agent
We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotFriendly
Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.
Hi Hema, thanks for the 5* and great review for David who will be thrilled to read this. We wish you all the very best in your new home - Claire
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
1/5
TrustpilotNever use this agent
This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.
Hi, I am sorry to read your feedback. Please contact us using help@stirlingackroyd.com as we would like to understand what may have happened and offer any further support that may be needed. We look forward to hearing from you - Amber
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Tell us what you need and we'll put you in touch. Stirling Ackroyd West End hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
