Trusted Agent profile Β· Westminster

Park Lane Apartments Westminster reviews

3.8

β˜…β˜…β˜…β˜…β˜… Good

227 reviews across 2 platforms

Shaw House, West End, London, W1J 5JQ, Westminster, W1J 5JQ

Park Lane Apartments's office in Westminster, at Shaw House, is rated 3.8 out of 5 across 227 reviews on two platforms, including 222 Google reviews rated 3.8.

Google logo

3.8 / 5

222

Reviews on Google

This office

Facebook logo

1.8 / 5

5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Google

Staying for a week. Nice cosy atmosphere. Location superb. Near my favourite restaurant burger lobster. Knightsbridge. Winter wonderland Hyde park. Bond Street. Nice bed. Stayed at apartment 10. Nice kitchen. Lift on every floor. Housekeeping Monday to Friday only. Ricardo the house manager πŸ‘. Will book again πŸ™‚ …

Mashieta Β· 12 November 2019

Agent replied Β· 10 November 2024

Thank you for your detailed feedback! We're thrilled to hear that you had a pleasant stay at Park Lane Apartments and enjoyed the nice cozy atmosphere, superb location, and convenient amenities. It's great to know that you found the apartment comfortable and well-equipped, and that Ricardo, the house manager, provided excellent service during your stay. We appreciate your compliments and look forward to welcoming you back again soon! If there's anything specific you'd like for your next visit or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us at Park Lane Apartments!

1/5

Google

Awful apartment, even worse customer service!!! Minute you check in, you can't get hold of anyone! TV wasn't working either

Kensington Β· 11 November 2023

Agent replied Β· 22 January 2025

Dear Kensington Newhomes, Thank you for sharing your feedback. We are sorry to hear about your experience and regret that it did not meet your expectations. At Park Lane Apartments, we strive to provide excellent customer service and well-maintained facilities. If the TV was not working or you had difficulty reaching us, we sincerely apologize and will review our processes to ensure these issues are resolved promptly in the future. If you would like to discuss your concerns further, please feel free to contact us directly. Best regards, Park Lane Apartments Team

5/5

Google

We loved the place, luxurious, clean and spacious. We will definitely come back.

Hagit Β· 15 March 2024

Agent replied Β· 10 November 2024

Thank you for your glowing review! We're thrilled to hear that you loved your stay at Park Lane Apartments and that you found the place to be luxurious, clean, and spacious. Providing a comfortable and high-quality experience for our guests is our top priority, and we're delighted that we met your expectations in this regard. We can't wait to welcome you back for another stay! If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon at Park Lane Apartments!

4/5

Google

Apartment we went was very good bug there was bit of of walk from station give me !

Taskeen Β· 11 November 2023

Agent replied Β· 10 November 2024

Thank you for your feedback! We're glad to hear that you found the apartment to be very good overall. We understand that the walk from the station may have been a bit inconvenient for you. We apologize for any inconvenience this may have caused. We appreciate your input and will take it into consideration as we strive to improve our guests' experiences. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We hope to welcome you back to Park Lane Apartments again soon!

4/5

Google

Spacious and comfortable apartment for visiting London

Daniele Β· 10 July 2025

5/5

Google

It was a delightful trip in London and even better with Park Lane Apartments, the place is extremely clean and well designed, with that, the staff so kind to the guests. Can not find anything for improvement. Definitely going to return

Dolev Β· 12 November 2019

Agent replied Β· 10 November 2024

Thank you for your delightful review! We're thrilled to hear that your trip to London was made even better by staying at Park Lane Apartments. It's fantastic to know that you found the place extremely clean, well-designed, and that our staff were kind to you throughout your stay. Your satisfaction is our priority, and we're glad that we met your expectations. We look forward to welcoming you back again for another wonderful stay! If there's anything specific you'd like for your next visit or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us at Park Lane Apartments!

1/5

Google

Fraud plain and simple, stay away

Abbs Β· 15 March 2024

Agent replied Β· 22 January 2025

Dear Abbs A, Thank you for sharing your feedback. We have thoroughly reviewed our records and can confirm that no booking was made under your name at Park Lane Apartments. We take such claims very seriously and maintain the highest standards of integrity and professionalism. It appears this review may not reflect a genuine experience at our property. If you believe there is an issue that needs addressing, we encourage you to contact us directly. Best regards, Park Lane Apartments Team

5/5

Google

A+++ location. You are in arguably the nicest part of London surrounded by Embassies of many countries. Steps from Shepherd Market. Highly recommend.

Ciro Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your glowing review! We're thrilled to hear that you enjoyed the great location of Park Lane Apartments. Being situated in one of the nicest parts of London, surrounded by embassies and close to Shepherd Market, adds to the charm and convenience of our location. We appreciate your recommendation and are delighted that you had a great experience staying with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

5/5

Google

I’ve had a great experience

Noam Β· 15 March 2024

Agent replied Β· 10 November 2024

We're delighted to hear that you had a great experience with us at Park Lane Apartments! Providing excellent service and ensuring our guests have a memorable stay is our top priority. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

5/5

Google

Best location, really nice and clean place the staff was nice and we had no problems I can happily recommend this place!

Denny Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the best location, found the place to be really nice and clean, and that our staff was accommodating during your stay at Park Lane Apartments. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever find yourself planning another trip to London, we would be honored to welcome you back to Park Lane Apartments. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

5/5

Google

10/10 couldn’t recommend enough!

Alexander Β· 15 March 2024

Agent replied Β· 10 November 2024

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a fantastic experience at Park Lane Apartments and that you rate us 10/10. Providing top-notch service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back again soon!

4/5

Google

The location of the building is good and in an upscale area. The apartments are beautiful, tidy and old. The elevator is very small and old. Apartments are useful in cold weather because I did not see air conditioners.

Hmode Β· 12 November 2017

Agent replied Β· 10 November 2024

Thank you for your feedback! We're pleased to hear that you found the location of Park Lane Apartments to be good, situated in an upscale area. We're also glad that you found the apartments beautiful and tidy. We appreciate your comment about the elevator, and we'll certainly take note of it for future improvements. Regarding air conditioning, while some of our apartments may not have standalone units, we do provide heating options for colder weather. Ensuring our guests' comfort and satisfaction is important to us, and we'll continue to strive to provide the best possible experience. If there's anything else we can do to make your stay more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

5/5

Google

One of the best place I ever been! Amazing location, so comfortable, amazing services, can’t wait to come back again!

Avital Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience at Park Lane Apartments. It's wonderful to know that you found the location amazing, the accommodations comfortable, and the services top-notch. We can't wait to welcome you back again! If there's anything specific you'd like for your next stay or if you have any further feedback to share, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon at Park Lane Apartments!

5/5

Google

Wow, one of the most beautiful apartments in London

Bint Β· 5 April 2025

5/5

Google

Very nice apartments in an amazing location and less than 5 minutes walk to Green Park. The flats are very clean, cozy and spacious with all the amenities one would need. Highly recommended !

Sandra Β· 12 November 2019

Agent replied Β· 10 November 2024

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Park Lane Apartments and found the apartments to be very nice in an amazing location. It's great to know that the proximity to Green Park was convenient for you and that you found the flats to be clean, cozy, and spacious with all the amenities you needed. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

3/5

Google

It's a nice place to be

CHARLES Β· 11 November 2023

Agent replied Β· 10 November 2024

Thank you for your kind words! We're glad to hear that you enjoyed your time at Park Lane Apartments. Providing a pleasant and comfortable environment for our guests is always our goal. We hope to have the pleasure of welcoming you back again in the future! If there's anything specific you loved about your stay, feel free to share - we're always eager to hear feedback from our guests.

5/5

Google

Great location. Good hospitality. Comfortable enough.

Suhana Β· 11 November 2023

Agent replied Β· 10 November 2024

Thank you for your feedback! We're glad to hear that you enjoyed the great location of Park Lane Apartments and that you found the hospitality to be good. Providing comfortable accommodations and excellent service is our priority, so we're pleased to hear that you found your stay to be comfortable enough. If there's anything specific you feel could be improved to enhance your comfort in the future, please don't hesitate to let us know. We're always looking for ways to improve our guests' experiences. Thank you for choosing Park Lane Apartments, and we hope to welcome you back again in the future! If you have any further comments or questions, feel free to reach out.

4/5

Google

Everything excellent!!! Safe, well located, quiet place. Daily cleaning of rooms very well. The only thing I could criticize is the sofa bed, which is very uncomfortable, and improve the blackouts.

Rafael Β· 12 November 2019

Agent replied Β· 22 January 2025

Dear Rafael Crespo, Thank you for your fantastic feedback about your stay at Park Lane Apartments. We are delighted to hear that you found the location secure, well-situated, and quiet, and that the daily cleaning was up to your expectations. We appreciate your suggestion regarding the sofa bed and blackout curtains, and we will look into these areas for improvement. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments soon. Best regards, Park Lane Apartments Team

1/5

Google

Dirty, old furniture, some of it damaged, and the window must be open at all times due to the air conditioning tube hanging from the window. You can imagine the disturbance all day and night. In fact, the apartment is not worth the amount paid to him

Ruffy Β· 11 November 2022

4/5

Google

A bit dated and tired inside, but fantastic location in Mayfair and very spacious.

Robert Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your feedback. We're pleased to hear that you enjoyed the fantastic location of Park Lane Apartments in Mayfair, as well as the spaciousness of the accommodations. We apologize if you found the interior to be a bit dated and tired. We're constantly working to improve and update our facilities, and your comments will be taken into consideration as we strive to enhance the overall experience for our guests. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back in the future.

5/5

Google

Excellent hotel Excellent service Good location and close to everything Highly recommended!!!

Χ¨Χ•Χ ΧŸ Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your excellent review! We're thrilled to hear that you had a great experience at Park Lane Apartments and that you found our hotel to be excellent, with top-notch service and a convenient location close to everything. Your recommendation means a lot to us, and we truly appreciate your kind words. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. Thank you for choosing Park Lane Apartments, and we look forward to welcoming you back again in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

5/5

Google

Very nice location and apartment is wowRooms: 5Service: 5Location: 5

OP Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your positive feedback! We're thrilled to hear that you enjoyed the location of Park Lane Apartments and found the apartment to be impressive. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything specific you loved about the apartment or any additional feedback you'd like to share, please feel free to let us know. We appreciate your comments and hope to have the pleasure of welcoming you back to Park Lane Apartments in the future!

5/5

Google

Pleasant stay, great location, very clean and attentive staff

Lior Β· 11 November 2022

Agent replied Β· 10 November 2024

Thank you for your feedback! We're delighted to hear that you had a pleasant stay at Park Lane Apartments and that you found the location great, the accommodations very clean, and the staff attentive. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're glad that we met your expectations in this regard. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!

1/5

Google

I dont advice anyone to stay here! its real disappointment apartments very dirty and guess what insects are every where!!!!!!! there is no AC!

Hadeel Β· 12 November 2019

Agent replied Β· 22 January 2025

Dear Nasya, Thank you for your fantastic 5-star review of your stay at Park Lane Apartments. We are thrilled to hear that you had a great experience with us. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments soon. Best regards, Park Lane Apartments Team

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