1/5
Staff & location are very good BUT the apartment is old fashioned and you can hear the metro train every day passing under you if you’re on the ground floor, plus the price tag is not worth what you’re getting.
Trusted Agent profile · Westminster
★★★★★
227 reviews across 2 platforms
Shaw House, West End, London, W1J 5JQ, Westminster, W1J 5JQ
Park Lane Apartments's office in Westminster, at Shaw House, is rated 3.8 out of 5 across 227 reviews on two platforms, including 222 Google reviews rated 3.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
Staff & location are very good BUT the apartment is old fashioned and you can hear the metro train every day passing under you if you’re on the ground floor, plus the price tag is not worth what you’re getting.
1/5
Nice location.. Super outdated elevator.. Pricy and BAD manegment with handling and dealing with customers. Slow response. Two rooms (bathroom and main bedroom) lamps are not working. We called them and they didnt response. Sorry but I have to say that I dont recommen it at all.
5/5
Excellent location. Very spacious. Few minor issues but overall a fantastic stay. The house manager was a lovely helpful person.
5/5
To be honest is not my first time in London and not my first time at parklane apartment and I have to say that I really enjoyed and appreciate everything the service was wonderful and the staff was really helpful and so friendly
5/5
One of the beast in uk feel like you’re house and the staff great full Sure i will back again
2/5
The apartment was comfortable initially, however halfway through our stay my channel necklace was stolen from inside the drawer. This happened after cleaning service of the apartment took place.The management were not very helpful at all but were actually very rude in the process. They refused to acknowledge or even look into the matter. I would recommend anyone who chooses to live to be very careful about their belongings.Trip typeVacationRooms: 3Service: 2Location: 2
We are deeply sorry to hear about your unfortunate experience during your stay at Park Lane Apartments. The safety and security of our guests and their belongings are of the utmost importance to us, and we take such matters very seriously. We sincerely apologize for any inconvenience caused by the incident involving your necklace. We understand the distress this may have caused and regret that our response did not meet your expectations. Rest assured, we will thoroughly investigate this matter and take appropriate action to prevent such incidents from occurring in the future. Your feedback regarding our management's response is concerning, and we apologize for any rudeness or lack of helpfulness you encountered. We will address this internally to ensure that all guests receive the assistance and support they need during their stay. Thank you for bringing this matter to our attention, and please know that we are committed to providing a safe and comfortable environment for all our guests. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back to Park Lane Apartments in the future.
5/5
I had such a good experience staying with parklaneapartemtns they never fail to give the best service. Location of apartment was incredible. Clean, tidy and spotless Absolutely loved it, highly recommend and would definitely be staying with you again. Thank you !!!
I had an exceptional experience staying at Parklane Apartments. They consistently provide top-notch service. The location of the apartment was incredible, and it was impeccably clean, tidy, and spotless. I absolutely loved my stay and highly recommend it. I will definitely be choosing Parklane Apartments again in the future. Thank you!
1/5
I don’t recommend to rent this place at all.. first of all thier not honest, the apartment dosent reflect the photo they post in the booking web.. the staff attitude not responsive, the apartment looks like been destroyed the walls and floors all broken and you gonna see cracks everywhere, and the bathroom has leaks residue everywhere, bad experience ever,,
Dear Yosra A, Thank you for sharing your feedback about your stay at Park Lane Apartments. We are sorry to hear that your experience did not meet your expectations. We take concerns about the condition of the apartments and staff responsiveness very seriously, and your comments will be reviewed thoroughly to ensure improvements are made. We strive to provide accommodations that reflect the photos and descriptions on booking platforms, and we regret if there was any discrepancy. Your concerns regarding the apartment’s condition and maintenance will be addressed with our team to ensure that such issues are rectified. If you would like to discuss this matter further, please feel free to contact us directly. Your feedback is important to us as we work to enhance the quality of our services. Best regards, Park Lane Apartments Team
5/5
*Shaw house was very pleasant! Right in the heart of Mayfair. The apartment was beautifully decorated and super clean. We highly recommend it!*
Dear Derya Aydinoglu, Thank you for your wonderful feedback about your stay at Park Lane Apartments Shaw House. We are delighted to hear that you found the apartment beautifully decorated, super clean, and enjoyed its prime location in the heart of Mayfair. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments in the future. Best regards, Park Lane Apartments Team
5/5
In summary, Parklane Apartments exceeded my expectations in every aspect. If you're looking for a spacious, comfortable, and family-friendly accommodation in London, look no further than Parklane Apartments. It's sure to make your trip memorable for all the right reasons
Thank you for your glowing review! We're thrilled to hear that Park Lane Apartments exceeded your expectations in every aspect. Providing spacious, comfortable, and family-friendly accommodations is what we strive for, and we're delighted that we were able to make your trip memorable for all the right reasons. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever find yourself planning another trip to London, we would be honored to welcome you back to Park Lane Apartments. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!
5/5
One of the best locations in London,comfortable apartment with two bathrooms.Thanks for the management;we forgot something and they are keeping it for us..the European style fountain in the toilet is a plus!
1/5
This is the worst place anyone could live in. It's overpriced, uninhabitable, and full of ants. The service is extremely poor, and the staff are busy and unresponsive. …
5/5
Everything was great, the apartment, the attention of the owner and the location, if we return to London we will repeat in Park Lane.
Thank you for your wonderful feedback! We're thrilled to hear that everything was great during your stay at Park Lane Apartments, including the apartment itself, the attention of the owner, and the location. We're delighted that you had a positive experience and that you're considering returning to stay with us again in the future. We can't wait to welcome you back! If there's anything specific you'd like for your next stay or if you have any further feedback to share, please don't hesitate to let us know. We look forward to hosting you again at Park Lane Apartments!
5/5
The place is very beautiful and tidy The store and services are very wonderful We will come back for sure
Dear Wesal Odeh, Thank you for your wonderful feedback about your stay at Park Lane Apartments. We are delighted to hear that you found the place beautiful, well-organized, and enjoyed the excellent services. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments in the future. Best regards, Park Lane Apartments Team
1/5
Not recommended. They canceled our paid booking one day before we arrived in London due to water leakage reason.
Dear Budi Setyawan, Thank you for sharing your feedback about your experience with Park Lane Apartments. We sincerely apologize for the inconvenience caused by the cancellation of your booking due to unforeseen circumstances such as a water leakage. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. Please know that we make every effort to minimize disruptions for our guests and take situations like this very seriously. If you would like to discuss this further or if there is anything we can do to assist, please feel free to contact us directly. Best regards, Park Lane Apartments Team
5/5
Excellent location. Very clean and. Excellent service, very friendly.
5/5
We traveled for our summer vacation. We had an a perfect time with Park lane apartments. Perfect location and conditions. And also the team was so nice and helpful. Thank you till the next time! ☺
Thank you for your wonderful review! We're thrilled to hear that you had a perfect summer vacation at Park Lane Apartments. It's fantastic to know that you enjoyed the perfect location and conditions of our apartments, and that our team was nice and helpful during your stay. Your kind words mean a lot to us, and we truly appreciate your feedback. We can't wait to welcome you back for your next vacation! If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Until then, safe travels, and we look forward to seeing you again soon at Park Lane Apartments! ☺️
5/5
We enjoyed staying in 2BR apartment in Shaw House on New Year Eve. Very friendly environment, amaizing place for family celebrations and exploring London. Very clean and well maintained apartment, personal thanks to Ms. Sylvia.
We're thrilled to hear that you enjoyed your New Year's Eve stay at Park Lane Apartments in Shaw House! Creating a friendly environment for our guests to celebrate and explore London is always our aim. We're delighted that the 2BR apartment provided the perfect setting for your family celebrations. It's fantastic to hear that you found the apartment clean, well-maintained, and comfortable for your stay. We'll be sure to pass along your personal thanks to Ms. Sylvia for her exceptional service. We look forward to welcoming you and your family back to Park Lane Apartments for more memorable experiences in the future!
5/5
It was a pleasure to spend time in this place! We were a group of 8 friends and we did not feel the density of the apartment. The design in the apartment is really beautiful and conveys a sense of home. The location is excellent in the very center of the city and close to all the main attractions. My next time in London will be just there.
Thank you for your wonderful review! We're thrilled to hear that you and your friends enjoyed your time at Park Lane Apartments. It's fantastic to know that despite being a group of 8, you didn't feel crowded in the apartment and that you found the design beautiful and homey. We're also pleased to hear that you appreciated our excellent location in the heart of the city, close to all the main attractions. We can't wait to welcome you back for your next trip to London! If there's anything specific you'd like for your next stay or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us at Park Lane Apartments!
5/5
A very beautiful place, the cleanliness is outstanding, the service is amazing and the location is beautiful
Dear Sarah Barnatan, Thank you for your wonderful feedback about your stay at Park Lane Apartments. We are thrilled to hear that you found the place beautiful, the cleanliness exceptional, the service amazing, and the location stunning. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments in the future. Best regards, Park Lane Apartments Team
5/5
Fantastic location. Beautiful apartments in the heart of the action! Thank you Park Lane Apartments!
Dear Charles Schmidt, Thank you for your fantastic feedback about your stay at Park Lane Apartments. We are thrilled to hear that you enjoyed the beautiful apartments and the fantastic location right in the heart of the action. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments in the future. Best regards, Park Lane Apartments Team
5/5
Incredible location, outstanding services. Staff is very friendly and always available. Definitely recommend it!
Dear Baptiste Gendronneau, Thank you for your wonderful feedback about your stay at Park Lane Apartments. We are delighted to hear that you enjoyed the incredible location, outstanding services, and the friendliness of our team. You are more than welcome to visit our website at www.parklane.co.uk to enjoy an extra 5% discount on your next booking. We look forward to welcoming you back to Park Lane Apartments in the future. Best regards, Park Lane Apartments Team
5/5
Great hotel, nice staff, amazing location, clean tidy and high quality service! Highly recommended ❤️
Thank you, Guy, for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Park Lane Apartments and appreciated the great location, cleanliness, and high-quality service from our team. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! ❤️
5/5
Five of us had a great stay in Shaw House. The space is large and modern and clean. The location is unbelievable - right in the center of London. All the staff were so helpful and accommodating to all of our needs. Definitely recommend and will be back soon!
Thank you for your wonderful feedback! We're delighted to hear that you and your group had a great stay at Shaw House in Park Lane Apartments. It's fantastic to know that you found the space to be large, modern, and clean, and that the central location in London was unbeatable for your needs. We're also pleased to hear that our staff were helpful and accommodating throughout your stay. Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we're glad that we met your expectations in this regard. Thank you for recommending us, and we can't wait to welcome you back soon! If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again at Park Lane Apartments!
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