Park Lane Apartments Westminster reviews

★★★★★ 1/5

Google

A very bad experience, and I absolutely do not recommend it. We stayed in a 4-bedroom apartment, and the price was very high considering the poor quality of the accommodation. The problems started with the elevator: it was old and dilapidated, and the door opened manually (of course, all the furniture was old). On top of that, the bathrooms and beds were infested with ants! It was disgusting. The air conditioners were just plugged-in units that were incredibly noisy, and they would stop working after about half an hour. The drainage was also terrible; the shower was clogged, and water was overflowing. And to top it all off, the curtain rod fell on me the moment I touched it! Even the cleaning was terrible. Sometimes they didn't come and would say, "It's a holiday," even though we paid extra for cleaning. In short: one of the worst experiences ever, and I wouldn't recommend anyone stay there. Extremely disappointing stay. Not recommended. We stayed in the 4-bedroom apartment, and the price was far too high for the poor experience. The elevator is old and worn out and you have to pull the door open manually🤐, and we found ants in the bathrooms and beds🐜. The electric A/C units were very noisy and stopped working after about 30 minutes😅. The shower drain was clogged, causing water to leak outside the bathroom, and the curtain rod fell when I touched the curtain (serious safety issue). Housekeeping was also unreliable, cleaners skipped days claiming it was a day off, even though we paid extra for cleaning. Overall, one of the worst stays we’ve had. Avoid.

Lamia · 17 January 2026

★★★★★ 5/5

Google

We are a family of seven and stayed here from 29 December until 4 January 2026. It is an amazing apartment, spacious, comfortable, and very well maintained. The staff were friendly, helpful, and very approachable throughout our stay. The location is perfect, safe, and convenient, which made our holiday even more enjoyable. On our check-out day, I was unwell and we were supposed to check out at 11.00am, while our flight back to Malaysia was only at 9.00pm. My husband quickly contacted the management, and they kindly allowed us a late check-out. We are truly grateful and deeply appreciate this thoughtful gesture. Thank you so much, Shawhouse Apartment, for the wonderful hospitality. 🌸

Norhaslina · 5 January 2026

★★★★★ 5/5

Google

My stay at Shaw House was wonderful! The building is in a great location, with easy access to public transport and nearby attractions. The apartment was clean, comfortable, and well-equipped, making it feel like a real home away from home. The staff were courteous and professional, and the house manager was always ready to assist with anything I needed. Overall, a pleasant and hassle-free experience, I would gladly stay here again.

Silvia · 11 August 2025

★★★★★ 4/5

Google

Park lane The location is 5 star. Conveniently located in a relatively quiet street but within easy walking distance to Hyde Park and Green Park, Green Park metro, and lots of local cafés as well as upmarket shopping. There is no reception and when I arrived no answer to the door and no answer to the housekeeping number supplied. I took my luggage off and found a nearby cafe to sit and wait and the house keeper did ring and I was able to go back and store my luggage in the foyer until check in time. I was a little concerned about leaving it unattended (no locked storage was offered) but was advised it would be monitored by security TV. I never actually met anyone in charge - just spoke to a gentleman housekeeper over the phone. The tiny lift didn’t work - I think it was stuck on another floor because the 2 doors hadn’t been shut properly- a safety feature- and being fit (I was in London for the London Marathon) I was able to manage the three flights of stairs each day no trouble but not sure everyone could. I did use the lift successfully on the last day to take my luggage down to ground floor. I had a larger apartment than I expected on the top floor. The apartment is definitely a little tired and dated but has a certain charm and I was quite comfortable during my stay. It certainly is not 5 star accommodation by any stretch of the imagination but I would say close to 4 star due to the space and size of the kitchen. The pressure in the shower is low and it does take time for the water to get hot. My bed was quite comfortable. I realise maintenance work does need to be done but the drilling noise during the day was very annoying and I had no warning of this. There was also construction noise in another building nearby. Despite having a ‘please service my room’ sign on the door this didn’t happen. I gave up on my 4th day and just used towels from the main bathroom. A pleasant gentleman did immediately come and open my door when I accidentally left the keys inside. Overall, my stay was pleasant and location was a big plus! I would say not quite 4 ⭐️ but more than 3⭐️

Jennifer · 11 November 2023

★★★★★ 3/5

Google

Very clean and well utilised. Location is perfect but some of the furniture pieces are old, closets, floors, lift and so is the building. I had to adjust the ac external hoses cuz they produce hot air into the rooms. I Wasn’t allowed to take a look at the apartment as I got there until I pay the full amount of accommodation price!

Ibtesam · 12 August 2024

★★★★★ 1/5

Google

CAREFUL! Don't stay here! During our stay on the second day they entered with the key and took all our money that was in the safe. THEY STOLEN EVERYTHING FROM US⚠️. "They are a criminal organization," said the London police. There were other guests injured by robbery.

Cecilia · 15 December 2024

★★★★★ 1/5

Google

I am sooo sorry I did not read the reviews properly for this place before checking in -- one reviewer actually saw a mouse in the apartment 🤮 -- it's my first night here and I hope I don't see any -- We initially had a four bed room booked and instead we were given the two ground floor apartments.... The place is old and there a musty stench coming from everywhere... The ground floor apartments are just above the subway so no sleep what so ever..... The carpets and couch are stained every where -- the dining chairs and old and the bed and pillows are soooo old and uncomfortable.... The doors are locked by a single old fashioned key!!!! Why?! I have no idea ... There is no lobby or staff on site--- the heating system is central and they would not lower it !!!! It's a sauna here so we were asked to open the window!!! On the ground floor..... The first and last time here -- definitely not worth the money

R · 11 November 2022

★★★★★ 1/5

Google

Unpleasant stay. Unfortunately everything is null. We arrived around 11 pm and we found the door closed and locked and no one to let us get into the property. We stayed outside on the street with my family and our luggage for a while. We were not able to enter until we knocked on the door many times and finally one of the residents opened the door for us and gave us the number of the responsible person, but unfortunately he did not answer my calls (although I told the property the time of arrival by email and they confirmed receiving the message but..!!). No room services were available unless by reservation. The staff are uncooperative. There is no late check out (even if you are willing to pay for that). The elevator is very small and only enough for one person (or two persons from one family because they will stand very close to each other) and of course it is not enough for the luggage. Moreover, the elevator mostly is out of service. I wouldn’t recommend staying at this property. it is not worth the money.

Youssef · 11 November 2022

★★★★★ 5/5

Google

Stayed here during my trip to London and it was AMAZING! The location is absolutely fantastic, the apartment is very clean and comfortable, and public transportation is very close by. Management was always quick to answer any questions I had. Highly recommend staying here!!

Samantha · 19 December 2025

★★★★★ 5/5

Google

We stay at Park Lane Apartments every time we visit London, which is usually three times a year, and it truly feels like our home away from home. The apartments are beautifully maintained, comfortable, and perfectly located in the heart of Mayfair, making it incredibly convenient to enjoy the best of the city while still having a peaceful and luxurious place to return to. A special mention must go to the wonderful team. Tom and his superlative support team, Jeremiah, Anthony, Haq, and Richard, are consistently diligent, conscientious, and incredibly warm. Their attention to detail and genuine care for guests make every stay seamless and welcoming. It is this thoughtful service, along with the unbeatable location, that keeps us returning year after year. ✨

M · 27 March 2026

★★★★★ 1/5

Google

Absolute frauds!! we paid for 4 bhk apartment having 2.5 bathrooms and we were given completely different apartment with 2 bathrooms. The apartments are nothing as shown in the photographs. The dishwasher, water heater doesn't work. The customer service team never answers any calls or respond to any emails. There was no housekeeping or any cleaning service either. Dont fall for this trap. Absolute scam!!

Sarthak · 11 November 2023

★★★★★ 1/5

Facebook

PLEASE DO NOT BOOK WITH THIS COMPANY. The property we stayed in was disgusting. It should not have been marketed. They are breaking many laws, particularly Fire Regulations and they really don't care. I reported my issues every day, no-one came back to me. I have been chasing my complaint email with photographic evidence of all they are doing wrong and again no one has come back to me. Please take my advice, do not book with this company, you will be totally and utterly disappointed.

Jakie · 4 April 2022

★★★★★ 3/5

Google

We stayed 2 nights in these apartments in Chesterfield Street, Park Lane. The ground floor apartment was very spacious, but the apartment looked tired and in need of decorating. It was very clean, but on the first night whilst sitting in the living room, a mouse ran past us! We called the house manager at 10pm and they moved us to a 2nd floor apartment, which was the same layout etc, but bigger. There were humane mouse traps in both kitchens so an indication that they must have a problem. The ensuite bathroom toilet was wobbly and leaked water from underneath in the 2nd floor apartment. Some of the air conditioning units worked and some didn't, which was difficult because it was an extremely hot couple of days. They were also very noisy. The location was good and quiet. The price was very good because we stayed a Thursday and Friday night, but if staying a Saturday night, the price quadrupled and this would not have been worth it.

Tee · 10 December 2021

★★★★★ 3/5

Google

We stayed 2 nights in these apartments in Chesterfield Street, Park Lane. The ground floor apartment was very spacious, but the apartment looked tired and in need of decorating. It was very clean, but on the first night whilst sitting in the living room, a mouse ran past us! We called the house manager at 10pm and they moved us to a 2nd floor apartment, which was the same layout etc, but bigger. There were humane mouse traps in both kitchens so an indication that they must have a problem. The ensuite bathroom toilet was wobbly and leaked water from underneath in the 2nd floor apartment. Some of the air conditioning units worked and some didn't, which was difficult because it was an extremely hot couple of days. They were also very noisy. The location was good and quiet. The price was very good because we stayed a Thursday and Friday night, but if staying a Saturday night, the price quadrupled and this would not have been worth it.

Tracey · 11 November 2021

★★★★★ 5/5

Google

Luxury stay right in the heart of Mayfair! Super happy with the apartment and top class service. This is by far the best location in London! I will be back for sure. Thank you Parklane Apartments!!

Ervin · 7 January 2025

★★★★★ 1/5

Google

Awful stay. The apartment was too hot and smelled of mold. Windows were broken, water stains on the ceiling, ants in the kitchen and bathroom.

Jill · 17 March 2026

★★★★★ 1/5

Google

Scam and bed bugs When we arrived in front of the building where we had a booking, they told us to go to another building. It was already the evening, we had no choice. The appartment in the new building didn't have enough beds. They did not care. During the night, we discovered that the rooms were filled with bed bugs. They refused to do anything. They tried to gaslight us into thinking the new appartment was better. They were disrespectful and unreliable. We lost 2000 euros. Update after PL's despicable answer: so you apologies for something you deny? How hypocritical. We have photos of the bed bugs, text messages to the manager who GHOSTED us and 8 witnesses. Tell me again you deny it. I dare you. On top of being scammers and basic health measures violators, you are liers. If you actually intended to take this issue seriously, you wouldn't have taken more than a year to answer.

Raphaël · 15 January 2025

★★★★★ 1/5

Google

The management of this property are thieves in every sense of the word. I booked a two-bedroom apartment with a living room in this hotel on 23/12/2024 through Booking.com and paid a deposit. However, when I arrived at the hotel, I was informed that the two-bedroom apartment with a living room was unavailable due to an error. As a result, I canceled the booking and went with my family to another hotel. Yet, the hotel management refused to cancel the reservation and refund the deposit they received from me at the time of booking. They held me responsible for the cancellation, even though it was their mistake. I contacted them multiple times, as well as Booking.com management, but to no avail. The management of this hotel has no morals, honor, or respect, they are nothing but scammers. I strongly advise people not to make any bookings with them, not to trust them, and to avoid dealing with them to save yourself from unnecessary trouble. They are fraudsters in every sense of the word. I am warning you because I want you to avoid the troubles, theft, and ruin they caused to my vacation.

Adham · 25 December 2024

★★★★★ 1/5

Google

We booked an apartment at this hotel and paid a deposit. When we arrived, they informed us that the apartment was unavailable, accordingly we canceled the booking and moved to another hotel. Despite numerous attempts to contact the hotel management through all available means to get our money back, they refused to refund the amount and ignored all our emails and messages. In short, the management of this hotel are thieves and scammers. I strongly advise avoiding booking at this hotel to save yourself the trouble and theft.

Salma · 25 December 2024

★★★★★ 1/5

Google

It was really horrible experience dealing with these scammers I don’t advise anyone to book this hotel. we booked 2 bedroom apartment through booking.come 10 days before our journey and when we reached the hotel they gave us a one bedroom apartment , which is not suitable for our family, they said there was a mistake there is no 2 bedroom apartments available so we got forced to look for another apartment and cancel the reservation but they didn’t return our money back which we paid during the booking.

Rama · 25 December 2024

★★★★★ 5/5

Google

We stayed for 12 days, and the overall experience was excellent. Can’t go wrong with this location. The apartment was spacious, 2 bedrooms, 2 bathrooms, living area and kitchen. The house manager, Mr. Benjamin was very responsive to all service requests.

Hammad · 5 September 2025

★★★★★ 4/5

Google

This review refers to an apartment located in Marylebone (see details in booking). The apartment is located in a very strategic area, a few meters from Baker Street tube station, in the center of London, but in a rather quiet side street. Access to the apartment is done automatically, without anyone having to open the door, in order to facilitate arrival at any time. Nice apartment, with living room and kitchenette and sofa bed, bathroom and double bedroom. Excellent wifi, towels, bathrobes, slippers, all the bathroom kit and a kind basket with biscuits are available. Coffee machine with pods and TV. Advice to owners to do a minimum of maintenance on the bathroom, with reference to the sink. In general everything is quite nice. 2 beds in the room and two (narrow) on the sofa bed in the living room. The price is high but in line with other solutions, London, unfortunately, is very expensive.

Nicola · 18 November 2024

★★★★★ 4/5

Google

We stayed at Park Lane apartments for 8 days. We came for a memorial service. While the location was terrific the apartment itself could definitely use some upkeep! The apartment itself was clean but The faucets in bathroom sinks were wobbly, safe in master is locked, outside of building is pretty dirty (worst looking building on the block) the plastic flowers and shrubs in the window sills are badly faded which gives it a cheap appearance, especially when compared to the beautiful live flowers on the other buildings. The refrigerator and dishwasher did not work and we found out it was unplugged… The elevator is ancient and very heavy to use and noisy when the wrought iron slams. 2 people max with barely 2 carryons., for some of us walking the stairs is not an option. All in all a good stay, just hope they pay a little more attention to some of the details! Location great, maintenance poor.

Patricia · 8 October 2025

★★★★★ 1/5

Facebook

the quality of the rooms is not even 2 star category very bad stay rooms don't even have a reception and one has to use a dark stairway to reach your bedroom on 2nd floor the ac doesn't work the bathroom is very badly maintained and so is the apartment only in the pics it looks good it was so disappointing to arrive in this apartment when there were much other options available outside of this apartment. I posting this only so that others don't do the same mistake like me to book this apartment I would rather stay in a 3 star hotel then live there. they charged me 670 pounds for 3 nights and it was totally not worth a single penny. I would rather spend 100 pounds more and stay in a much better property don't recommend this apartment to anybody who lives to live in comfort n luxury

Reshma · 28 June 2024