Trusted Agent profile · Westminster

Park Lane Apartments Westminster reviews

3.8

★★★★★ Good

227 reviews across 2 platforms

Shaw House, West End, London, W1J 5JQ, Westminster, W1J 5JQ

Park Lane Apartments's office in Westminster, at Shaw House, is rated 3.8 out of 5 across 227 reviews on two platforms, including 222 Google reviews rated 3.8.

Google logo

3.8 / 5

222

Reviews on Google

This office

Facebook logo

1.8 / 5

5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

3/5

Google

Nice but dirtyTrip typeVacationTravel groupFamilyRooms: 4Service: 1Location: 5

Bab · 11 November 2022

Agent replied · 10 November 2024

we apologise for the inconvenience you experienced with cleanliness during your stay at Park Lane Apartments. Maintaining high standards of cleanliness is a top priority for us, and we take feedback like yours very seriously. Please rest assured that we will investigate the matter thoroughly and take appropriate actions to address any cleanliness issues to ensure they are not repeated in the future. We sincerely appreciate your feedback as it helps us improve our services. If you decide to give us another chance in the future, please don't hesitate to reach out to us directly so we can ensure that your next stay is nothing short of excellent. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances.

5/5

Google

Strategic position... Very comfortable... super heated... kitchen equipped with dishwasher, washing machine, kettle, toaster etc. iron. 3 toilets, furniture and well-kept beds... recommended.

Eugenio · 12 November 2019

Agent replied · 10 November 2024

Thank you for your wonderful review! We're delighted to hear that you enjoyed the strategic position of Park Lane Apartments, finding it very comfortable and well-equipped. It's fantastic to know that you appreciated the amenities provided in the kitchen, including the dishwasher, washing machine, kettle, toaster, and iron. We're also pleased to hear that you found the furniture and beds to be well-kept and comfortable. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back to Park Lane Apartments for another enjoyable stay! If there's anything specific you'd like for your next visit or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

5/5

Google

Fantastic apartment with all the necessary amenities. Welcoming staff were very accomodating. Would highly recommend.

Matt · 11 November 2021

Agent replied · 10 November 2024

Thank you for your fantastic review! We're thrilled to hear that you found the apartment at Park Lane to be fantastic with all the necessary amenities. Providing welcoming and accommodating staff is a priority for us, and we're delighted that you had a positive experience with our team. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

1/5

Google

I don’t recommend to rent this place. You are paying a fortune to think that you’ll live in luxury place but you’ll end up leaving in dumpster. On top of that the staff attitude was the cherry on top

Ramez · 11 November 2022

1/5

Google

Looked nothing like the photos

Tom · 11 November 2022

Agent replied · 22 January 2025

Dear Tom Brien, Thank you for sharing your feedback about your stay at Park Lane Apartments. We sincerely apologize for the discrepancy you experienced between the photos and the actual apartment. We strive to provide accurate representations of our accommodations, and we regret that we did not meet your expectations in this regard. If you would like to discuss this further or provide additional details, please feel free to contact us directly. Your feedback is important to us as we aim to improve our services. Best regards, Park Lane Apartments Team

5/5

Google

WAS AMAZING SUPER CLEAN PRIME LOCATION AND AN AMAZING CUSTOMER SERVICE WILL COME BACK FOR SURE ASAP

Eran · 11 November 2020

Agent replied · 10 November 2024

Thank you for your glowing review! We're thrilled to hear that your stay at Park Lane Apartments was amazing, with super clean accommodations, a prime location, and amazing customer service. Providing a top-notch experience for our guests is our top priority, and we're delighted that we met your expectations. We can't wait to welcome you back as soon as possible! If there's anything specific you'd like for your next stay or if you have any further feedback to share, please don't hesitate to let us know. We look forward to hosting you again at Park Lane Apartments!

5/5

Google

Its proximity to Hyde Park and the feeling of western art and the tranquility of the place

Abujana · 12 November 2019

Agent replied · 10 November 2024

We're delighted to hear that you appreciated the proximity of Park Lane Apartments to Hyde Park and enjoyed the ambiance of western art and tranquility in the area. Providing a serene and culturally rich environment for our guests is something we strive for, and we're thrilled that we could contribute to your experience in London. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments for another wonderful stay!

1/5

Facebook

BEWARE! They accept your booking then request a £1000 security deposit

Craig · 24 March 2021

Agent replied · 22 February 2025

They are fraud, I had a very bad experience They are cheaters, I did my booking thru booking.com.. when I reached their elevators we’re not working, no one was available , it’s a shitty place for which they charged almost 400 GBP per night, I paid for 4 nights and struggling to take refund.

4/5

Google

Well maintained service apartment in the heart of Mayfair. Its quite expensive but worth the money .

Rajasekar · 12 November 2018

Agent replied · 10 November 2024

Thank you for your feedback! We're delighted to hear that you found Park Lane Apartments to be a well-maintained service apartment in the heart of Mayfair. We understand that our rates may be higher due to our prime location and the quality of service and amenities we provide, but we're pleased to know that you found it worth the money. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

5/5

Google

Great place, Amazing welcoming staff , We will definitely stay again.Trip typeVacationRooms: 5Service: 5Location: 5

Moshe · 12 November 2019

Agent replied · 10 November 2024

Thank you for your kind words! We're thrilled to hear that you had a great experience at Park Lane Apartments and that you found our staff to be welcoming. Providing excellent service and hospitality is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back again for another stay! If there's anything specific you'd like for your next visit or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us at Park Lane Apartments!

4/5

Google

Ecellent location lovely apartment,very spacious and good value for money.

Glenn · 11 November 2020

Agent replied · 10 November 2024

Thank you for your feedback! We're delighted to hear that you enjoyed the excellent location and found the apartment at Park Lane Apartments to be lovely, spacious, and good value for money. Providing comfortable and convenient accommodations for our guests is our top priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

5/5

Google

Amazing appartments, clean, location is great near everything, staff are very friendly and hospitable

Fahad · 12 November 2018

Agent replied · 10 November 2024

Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience at Park Lane Apartments. It's fantastic to know that you found the apartments clean, enjoyed our great location near everything, and appreciated the friendly and hospitable service from our staff. We strive to provide the best possible experience for our guests, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments for another fantastic stay!

5/5

Google

Very cozy apartments in Mayfair and at comfortable distance from all major hotels.

Anil · 12 November 2018

Agent replied · 10 November 2024

Thank you for your feedback! We're delighted to hear that you found Park Lane Apartments to be very cozy and conveniently located in Mayfair, with comfortable distance from major hotels. Providing a cozy atmosphere and a convenient location is important to us, and we're thrilled that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

4/5

Google

A very beautiful place, but it lacks reception

عمر · 12 November 2019

Agent replied · 10 November 2024

Thank you for your feedback. We're delighted to hear that you found Park Lane Apartments to be a very beautiful place. Regarding the lack of reception, we understand the importance of having a dedicated reception area for the convenience of our guests. While we don't have a traditional reception desk, our team is always available to assist you remotely and ensure that your needs are met promptly. Additionally, we provide detailed check-in instructions to ensure a smooth arrival process. We appreciate your input and will consider ways to enhance the guest experience further. If you have any further suggestions or if there's anything else we can do to improve, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back to Park Lane Apartments in the future!

5/5

Google

Excellent accommodation. very good facilities.. safe

Claudia · 12 November 2019

Agent replied · 10 November 2024

Thank you for your feedback! We're delighted to hear that you found the accommodation at Park Lane Apartments to be excellent with very good facilities. Ensuring a safe and comfortable stay for our guests is our top priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

4/5

Google

It's a good place to live

Nadeem · 12 November 2019

Agent replied · 10 November 2024

Thank you for your positive feedback! We're delighted to hear that you found Park Lane Apartments to be a good place to live. Providing a comfortable and enjoyable living experience for our guests is our top priority, and we're thrilled that we met your expectations. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

4/5

Google

Nice apartment But the elevator is little bit narrow

Ayda · 12 November 2017

Agent replied · 10 November 2024

Thank you for your feedback! We're glad to hear that you found the apartment nice. We appreciate your comment about the elevator being a bit narrow, and we'll take note of it for future improvements. Ensuring our guests' comfort and safety is important to us, and we'll certainly consider ways to address any concerns regarding the elevator. If there's anything else we can do to make your stay more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments in the future!

1/5

Google

The furniture is old and worn out, there are no air conditioners, the windows are old and do not insulate sound at all, and the elevator is very narrow and dangerous. In general, the place needs maintenance and renovation.

Fahad · 31 December 2018

1/5

Google

The furniture is old and worn out, there are no air conditioners, the windows are old and do not insulate sound at all, and the elevator is very narrow and dangerous. In general, the place needs maintenance and renovation.

Fahad · 12 November 2018

5/5

Google

Refine apartment, words won't describe it.

Kamal · 12 November 2017

Agent replied · 10 November 2024

Thank you for your wonderful feedback! We're thrilled to hear that you found Park Lane Apartments to be a refined and exceptional place to stay. Providing an exceptional experience for our guests is our top priority, and we're delighted that we could exceed your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments for another fantastic experience!

5/5

Google

Amazing apartments,in Mayfair.

Jannu · 12 November 2018

Agent replied · 10 November 2024

Thank you for your kind words! We're thrilled to hear that you found Park Lane Apartments amazing, especially our location in Mayfair. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments for another amazing stay!

4/5

Google

Wonderful apartments, excellent location.

Yechiel · 12 November 2017

Agent replied · 10 November 2024

Thank you for your kind words! We're thrilled to hear that you found Park Lane Apartments to be wonderful, with an excellent location. Ensuring a comfortable and convenient stay for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back to Park Lane Apartments for another wonderful experience!

5/5

Google

Great Experience !!!!!!!!!!!!!!!!!!!

Biscoot · 13 November 2015

Agent replied · 10 November 2024

Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience at Park Lane Apartments. Ensuring our guests have a memorable and enjoyable stay is our top priority, and we're delighted that we succeeded in providing you with such a positive experience. If there's anything else we can do to make your next stay even better or if you have any specific feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience at Park Lane Apartments!

5/5

Google

Rating only, no written review.

Anu · 16 April 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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