Trusted Agent profile · Westminster
★★★★★
262 reviews across 2 platforms
60 Upper Montagu Street, London, W1H 1SN, Westminster, W1H 1SN
Newington Real Estate Agents Limited's office in Westminster, at 60 Upper Montagu Street, is rated 4.6 out of 5 across 262 reviews on two platforms, including 221 Google reviews rated 4.7.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleNewington offers an impressive selection when it comes to location, price, and overall quality but what truly sets them apart is Max. He’s by far the best agent I’ve worked with: responsive, thoughtful, and genuinely committed to finding the right fit. He consistently goes above and beyond, making the entire process feel easy and stress-free. Trust me you will need someone him in your corner.
5/5
GoogleMax was super helpful with finding the right space for us. He went an extra mile to help us. Super sweet too!
5/5
GoogleMax was fantastic... Replied to all my queries very quickly!
5/5
GoogleIt was great working with Clement, Sanam and Max at Newington Agents. I went on a viewing with them in Marylebone and the letting was finalised within a day. They are highly professional and detail oriented and will go out of their way to help you. Clement made it a point to check-in with us every few hours and ensured that all the paperwork in order. Thank you Newington team.
2/5
TrustpilotI've been a landlord for 11 years and…
I've been a landlord for 11 years and used Newington in between for over 3 years before switching agents, my view, they are not that bad compared to many that I've tried but I wasn't satisfied with them either for many reasons before I switched over 2 years ago. I bumped into some negative comments about them online by chance just yesterday but their reply to the comment made me curious because the main issue on the review/comment was not addressed but only responded to a part of an inventory service issue that the client complained about. If there's one thing I gained while I was with Newington, it is the inventory company called favour, those guys are the ones still doing inventories for all my properties till today. Out of curiosity, I chatted with one of the inventory team this morning to be sure is not them being referred to, but contrary to what you portrayed in your reply to the online reviews a couple of days ago, your company still owes the inventory company payment for 25 properties inventory reports completed and have sent to you, and now they've taken you to small claim court for it. Common guys, you can do better.
1/5
TrustpilotThe Lettings Manager from this place is…
The Lettings Manager from this place is a bunch of baloney. Absolutely unprofessional!!!!!!!!!!!!!!!!!!
5/5
GoogleI am very much happy with the most supportive and prompt services by Sanam at Newington. I have been to many other agencies but the level of services Newington provides is incomparable. Sanam has been really helpful and friendly throughout the process and even after the contract, she understood my requirements and got me the right appointment without unnecessary delays.. I have and would definitely recommend them to my friends who wish to relocate in London.
5/5
GoogleProfessionals who work extremally efficient and well. Even if you are not physically present they will get the job done nice and easy, without any fuss or complications. Highly recommend to everyone. And I would like to highlight one individual in particular, Clement an incredible agent and a great person. If you are looking for property he'll find you the best one, at a good price and will get it done fast
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
1/5
GoogleEverything was going smoothly; picked the flat, came to an agreement, pressed to put an offer, signed the contract, paid the everything i had to pay. And all of a sudden; they started to ignore my calls and emails.. i was still waiting for the landlord to sign. A month later; they come back to me saying the landlord had to sell. I found out later it was still on the market for a higher price. Completely unprofessional! Ignoring emails and calls? Led me on for over a month?? Greedy.NegativeResponsiveness, Professionalism
5/5
GoogleAdam was so helpful, excellent customer service!
Dear Abigail, It’s great to hear that you have had a brilliant experience with our Lettings team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Amy
5/5
GoogleClem was very helpful with our search.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
5/5
GoogleI had a really positive experience dealing with Max. Even though I didn’t end up proceeding with the flat, he was always professional, patient and very supportive throughout a stressful search. He was responsive, clear in his communication, and genuinely tried to help me find the right place. Would definitely recommend working with him!
5/5
GoogleAmazing and professional service from Newington Real Estate in particular from the agent Max who showed me around a property and presented it thoroughly!
1/5
GoogleEverything was “lovely” until the moment I signed the contract. After that, every time there was an issue with the apartment I rented out, Sanam was extremely rude and unhelpful. When Bosch washing machine stopped working, it took them almost 3 weeks (!) to replace it and I got the cheapest product in the market, very noisy and ruining my clothes. I had to live with smelly bathrooms for a year because “they don’t intend to fix the shower drainage since it is too expensive”. And all the time I was charged full rent, £4,300 for a two bedroom. I have never been treated so badly in my life. Stay away from this agency.
4/5
GoogleThis is was the first time we used this real estate agency and we are thankful we changed as it brought our experience of being landlords to such a better level. So happy with communications - all emails / calls etc answered so timely. Alao very happy with the services provided for a new tenancy.
Dear Sonal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
5/5
GoogleGreat sales people really sharp and very fast help me found a property within a week of my search outstanding service and friendly staff! Adam was perfect in assisting me in search. Would highly recommend.
5/5
GoogleThis is by far the best agency I cooperated with while in search for a flat in London. My agent was Clement, who managed to close me an amazing deal in Marylebone. The flat was perfectly cleaned the first time I entered. Furthermore, since I closed it from abroad, I only saw a video viewing that Clement sent me and I admit it is better than I expected!
Very pleased to hear about your experience. Wishing you a wonderful tenancy.
5/5
GoogleBrilliant Team. Great working with Max.
Hi Sandeep, thank you for your great review. Wishing you all the best.
5/5
GoogleAmazing experience! Max was very helpful with everything and helped us to find an apartment that we loved!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
5/5
TrustpilotWe were provided with an excellent…
We were provided with an excellent service and were navigated very smoothly through our house rental. The staff were responsive, polite and available. Special thanks to Sanam who made the transaction an easy process and Rupert who was always on hand to help us through the process. Really appreciated!
5/5
GoogleMax provided a great service and was always attentive to our requests and needs.
5/5
GoogleGreat apartment viewing in Marylebone with Clement who was very attentive and helpful :)
5/5
GoogleClement from the agency was very professional and honest. Despite the housing crisis in London, he treated me with great patience. He took the time to share his knowledge and found exactly what I was looking for. I would definitely recommend the agents to friends and family.
Dear Ekta, It’s great to hear that you have had a brilliant experience with our Lettings team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Amy
1/5
GoogleAs expected, efficient sales team that treats you like royalty until you move in. Then your contact point becomes Sanam, who doesn’t even try to service the property and whose favourite mode of communication is unintelligible email rants full of typos. She’s mentioned by name in so many reviews that the fact she’s still around shows the management doesn’t care about client service. In my short time with them they have: 1/ taken over a month to replace an oven that wasn’t working when I moved in; 2/ replaced a shower head with pieces that were already rusty; 3/ left a locksmith bill unpaid (the concierge reached out to me); 4/ been litigious for the deposit only to agree to my terms once it was about to be transferred to the dispute resolution process of the DPS, a move that can only be interpreted as them thinking that they can put you under pressure if you need the money quickly. By a margin the most unprofessional letting agent I’ve ever encountered. There are plenty of respectable alternatives in the area where they operate.NegativeQuality, Professionalism
As the lettings agent and not the owner or the flat we must obtain our landlords permission to conduct any repairs/replacements of appliances and on some occasions, landlords do take a while to respond and deal with the issues. On this occasion the landlord was abroad and uncontactable on many occasions which resulted in delays to maintenance issues. The landlord did send us an apology for the delay and we have since agreed a management service with the landlord which allows us to conduct repairs much sooner. In Regards to the deposit, the agent has no control over how much a landlord can request in damages. Once a dispute was started we did intervene and managed to obtain the landlord’s acceptance to agree a lower amount on your behalf.
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