Trusted Agent profile · Westminster
★★★★★
976 reviews across 2 platforms
94 Baker Street, Marylebone, London, W1U 6FZ, Westminster, W1U 6FZ
Marsh & Parsons's office in Westminster, at 94 Baker Street, is rated 4.2 out of 5 across 976 reviews on two platforms, including 149 Google reviews rated 4.7.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotTor has been very helpful in helping me…
Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked
Dear Nicholas, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotMarsh & Parsons Tennancy Management Team at Marsh &…
The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.
Dear Terry, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotKisha was kind
Kisha was kind, responsive, and helpful. Previous people in Kisha's position have been unnecessarily harsh in these circumstances, but Kisha was reasonable and nice to me, as well as communicating efficiently :)
5/5
TrustpilotThere was simply nothing to complain…
There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.
Dear Ole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDedication and prompted action.
Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.
Dear Sara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abdullah, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleEverything is overpriced from the display, I mean 3 million pounds for a garage and 5-6 thousands pounds per month for a one or two bed flat in London. Not suitable for British citizens, only suits the foreign unknown who are trying to seek shelter here for their reasons ....!
Dear v, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
5/5
TrustpilotI cannot thank Tatiana Rodrigues…
I cannot thank Tatiana Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
1/5
TrustpilotWorst estate agent ever!
Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.
Hi there, we are afraid that we cannot find your details or details of a complaint of this nature on our records, but if you have anything to discuss please do feel free to get in touch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotNora was absolutely excellent
Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
5/5
GoogleGreat agency, would really recommend using them! Special mention to Kristine!
Dear Joe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
4/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.
Hi Dexter, thank you so much for taking the time to leave us your kind review! We're delighted that you're happy with your experience and will be sure to pass on your feedback to Henry and the rest of the team at Willesden Green. Kind regards, Marsh & Parsons
5/5
TrustpilotGood service
Everything has been smooth with M&P since we moved into our flat. Abdullah has been particularly helpful in answering/responding to queries when needed and has always been polite. It is much appreciated when oftentimes property managers in London can be confrontational or aggressive, M&P have instead been no trouble at all.
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotDishonest, Negligent, and Entirely Landlord-Focused
My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.
Dear Emma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEdward was efficient and easy to work…
Edward was efficient and easy to work with
5/5
TrustpilotThey hire good people
Jasmin Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.
Dear Sam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley
5/5
TrustpilotRecommend M&P to use!
Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.
Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe were helped by Kristine, she is super involved , hands on, really cares about what you are looking for, and very transparent. Where other agencies made it hard for us to do viewings after 5pm, she would always find a way to make things work. Really great experience!
Dear Celine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotHelp with moving properties
In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)
Dear J.D, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
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