5/5
TrustpilotExcellent support
Timely responses, efficient and helpful at all times.
Agent replied · 25 December 2024
Dear Tracy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
Trusted Agent profile · Westminster
Marsh & Parsons Marylebone & Mayfair reviews in Westminster
★★★★★
1,012 reviews across 2 platforms
94 Baker Street, Marylebone, London, W1U 6FZ, Westminster, W1U 6FZ
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 94 Baker Street, is rated 4.3 out of 5 across 1,012 reviews on two platforms, including 181 Google reviews rated 4.7.
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Tell us what you need and we'll put you in touch. Marsh & Parsons Marylebone & Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI love to work with Melissa, she is amazing to deal with it, really experiences with local knowledge. really quick to secure deal for us. Thanks you !
Agent replied · 25 October 2024
Dear Yang Jiao, We really appreciate you taking the time to leave such lovely comments about Melissa. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSupport to find and end tenancy
The agency was supporting and helpful during the whole 3 years of tenancy
Agent replied · 23 October 2024
Dear Marsida, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla has always been extremely quick…
Derbhla has always been extremely quick with a queries or issues - would definitely recommend Marsh and Parsons! Luke P
Agent replied · 23 October 2024
Dear Luke, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExpert and Timely response
Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.
Agent replied · 23 October 2024
Dear Lucrezia, Thank you for taking the time to leave a lovely review regarding Laila. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprompt and courteous…
I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.
Agent replied · 23 October 2024
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent customer service
Quick, efficient, pleasant and effective
Agent replied · 25 December 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotAbigail Rhodes
Abigail has provided us with a most professional and highly efficient management service. She's always friendly and helpful, and has good suggestions for resolving all sorts of matters.
Agent replied · 23 October 2024
Dear Susan, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotKyrsten Tumamak
Kyrsten Tumamak, Tenancy Manager, was swift and kind in handdling our rental
Agent replied · 23 October 2024
Dear Christiane, Thank you for your lovely words and for leaving a 5* review. Kind regards Lesley, Customer Relations Team
5/5
TrustpilotMost efficient rental team
Staff always there to help, very pleasant at all times both to landlords and to tenants, they do whatever needed without delay making and in most friendly way.
Agent replied · 23 October 2024
Dear Zaid, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPayment Return
Had an issue with an accidental payment. Cameron and Will helped get the issue sorted quickly!
Agent replied · 23 October 2024
Dear Brychan, Thank you for taking the time to leave a lovely review regarding Cameron and Will. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla she is amazing on customer…
Derbhla she is amazing on customer service and so helpful with good experience and so professional , I’m so glad, 100 percent recommended.
Agent replied · 23 October 2024
Dear Habib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotPropty management service is abysmal
Propty management service is abysmal. We were promised the world when we signed with M&P but they have been nothing short of completely incompetent. I chased and chased and they finally got round to doing the first inspection after 2 years (supposed to be every 6 months). Property manager is rude and the company they use for maintenance is terrible and expensive. Avoid at all costs
5/5
GoogleI had an excellent experience with this team!
Agent replied · 25 October 2024
Dear kajsa, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Katie
5/5
TrustpilotDarcy has an approachable and friendly…
Darcy has an approachable and friendly manner telephonically as well via email. She had dealt efficiently with the various issues and always in a timely way.
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotexcellent service
The team is very responsive and always very helpful. Ellie, the property manager, provides an excellent service and she is always available to solve any issues arising
Agent replied · 23 October 2024
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive and effective
Very responsive, effective and friendly service. Worked hard to resolve any issues. We have worked with the company for years and I would highly recommend M &P.
Agent replied · 23 October 2024
Dear Christine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe team is highly professional and…
The team is highly professional and always keep the Customer Service standards high in replying to inquiries
Agent replied · 23 October 2024
Dear Liliya, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotQuick response and efficient…
Quick response and efficient communication
Agent replied · 25 December 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
5/5
GoogleTop notch estate agent work from Phoebe
Agent replied · 25 October 2024
Dear Rupert, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Agent replied · 23 October 2024
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
5/5
TrustpilotPrompt in his response
Agent replied · 25 December 2024
Dear Khadija, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Agent replied · 23 October 2024
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Agent replied · 23 October 2024
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh & Parsons Marylebone & Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
