Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Shlomit · 9 February 2021
Agent replied · 23 October 2024
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
★★★★★ 5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Omar · 21 October 2024
Agent replied · 23 November 2024
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Carlo · 17 January 2024
Agent replied · 23 October 2024
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Bengi · 9 November 2023
Agent replied · 23 October 2024
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons is my best agency.
Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍
JONGHA · 5 June 2024
Agent replied · 23 October 2024
Dear Jongha, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotClose to bullying!
I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!
Abrahsm · 23 May 2022
★★★★★ 5/5
GoogleGreat service, very thoughtful treatment by the agents, and a lot of different properties for all needs
Sergio · 26 August 2024
Agent replied · 25 October 2024
Dear Sergio, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJonathan Jarman-Ho is always on the end…
Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.
Alix · 30 May 2024
Agent replied · 23 October 2024
Dear Alix, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt was a nice experience. I feel so lucky to meet my agent Kristine who has been patient and helpful for us. Really appreciate what she has done for us. Thank you.
Sissi · 26 October 2023
Agent replied · 25 October 2024
Dear Sissi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWe appreciate Phoebe!
We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.
Jacqui · 4 December 2023
Agent replied · 23 October 2024
Dear Jacqui, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent quality and care from Tatiana…
Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.
SL · 27 April 2024
Agent replied · 23 October 2024
Dear SL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tatiana. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotIt’s always a pleasure speaking with…
It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.
Jarel · 12 October 2023
Agent replied · 23 October 2024
Dear Jarel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotBaram has attended and solved my query…
Baram has attended and solved my query immediately and professionally.
Geanie · 28 November 2024
Agent replied · 25 December 2024
Dear Geanie, Thank you for taking the time to leave a lovely review regarding Baram. Kind regards, Lesley
★★★★★ 5/5
TrustpilotAll ways available and prompt in…
All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.
Ali · 22 July 2024
Agent replied · 23 October 2024
Dear Ali, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery Responsive
Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.
Mike · 10 May 2024
Agent replied · 23 October 2024
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent support
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Nicole · 11 March 2024
Agent replied · 23 October 2024
Dear Nicole, Thank you for taking the time to leave a wonderful 5* review. Cameron and Will will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMy property manager is terrific
My property manager is terrific! She is professional, courteous, and very helpful. I can rely on her prompt response, which is especially important as I am an overseas landlord.
JK · 13 December 2023
Agent replied · 23 October 2024
Dear JK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Marsh & Parsons. Charlie Brandstatter in particular is excellent, he’s a fountain of knowledge and goes above + beyond for his clients. I would highly recommend to everyone!
Susan · 26 October 2023
Agent replied · 25 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotCOURTEOUS AND EFFICIENT
Jasmin responded to my query courteously and efficiently giving a full explanation which was much appreciated.
MARGARET · 21 August 2024
Agent replied · 23 October 2024
Dear Margaret, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotFeedback
Mr Will Whitty has helped me with all the services that I needed for my flat very efficiently as he kept me updated throughout the entire process.
Fatemeh · 25 January 2024
Agent replied · 23 October 2024
Dear Fatemeh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEllie at M&P was really good
Ellie at M&P was really good, friendly and efficient. She achieved the desired rent increase for me so I’m very grateful.Anna
Anna · 24 May 2024
Agent replied · 23 October 2024
Dear Anna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
Googleavoid them rented a Property paid in full the next day they said they rented to someone else and after 10 days have to chase them to refund
Mehdi · 30 December 2023
Agent replied · 25 October 2024
Dear Mehdi, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as we’d like to make things right. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotI've been burnt in the past from estate…
I've been burnt in the past from estate agencies promising the world and instead just causing stress however I've felt marsh and parsons have been transparent with whats going on in the market and tenant options. So far so good.
Vicki · 2 February 2023
Agent replied · 23 October 2024
Hi Vicki, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback on to our team. We hope we can be of assistance in the future. All the best, Marsh & Parsons.
★★★★★ 5/5
TrustpilotThey are always doing their best!are always doing their best to…
They are always doing their best to react to whatever needs to be done - always in good time. Also always polite, kind and helpful!
Tim · 1 March 2024
Agent replied · 23 October 2024
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
