5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
Trusted Agent profile · Westminster
Marsh & Parsons Marylebone & Mayfair reviews in Westminster
★★★★★
1,008 reviews across 2 platforms
94 Baker Street, Marylebone, London, W1U 6FZ, Westminster, W1U 6FZ
Marsh & Parsons's office in Westminster, at 94 Baker Street, is rated 4.2 out of 5 across 1,008 reviews on two platforms, including 181 Google reviews rated 4.7.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
1/5
GoogleThis branch of M & P are where estate agents get a bad reputation. Totally unprofessional and worth steering clear of!
Agent replied · 25 October 2024
Dear Steve, we understand that the lettings manager has been in touch with you directly to discuss your comments. We are glad that this conversation had a positive outcome. All the best, M&P.
5/5
GoogleChris is the best letting agent in the area.
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleThoroughly helpful Emma Clowes (sales) was extremely helpful in trying to help me find a property, even coming in on a day off to do a viewing as I am out of town. She understood what I was looking for, and even though I bought elsewhere she was charming and friendly throughout
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
GoogleRecently moved from the states and had no idea how to find a property to rent here in London. They were responsive, knowledgeable and friendly. Really appreciate all the hard work and dedication in negotiating my flat rental agreement. Emma Chapman at Marsh & Parsons is the absolute best!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Agent replied · 23 October 2024
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleMarsh & Parsons in Marylebone we very welcoming and professional in helping me find a beautiful flat. Its such a joy finding great estate agents which take the stress out of finding a flat and making it an enjoyable experience. I highly recommend to others!
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Dear Fadi, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
1/5
GoogleWorse experience ever. They only focus on MONEY ! Do not answer your questions or requests, only one interest their clients money ! Hope they earn enough money to be able to afford a flat in central London.
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
