Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
David · 31 January 2022
★★★★★ 1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
Michael · 17 May 2022
★★★★★ 1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
Reuben · 22 September 2022
★★★★★ 1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
Mary · 26 October 2021
★★★★★ 5/5
GoogleMarsh & Parsons in Marylebone we very welcoming and professional in helping me find a beautiful flat.
Its such a joy finding great estate agents which take the stress out of finding a flat and making it an enjoyable experience.
I highly recommend to others!
Charlotte · 28 October 2014
★★★★★ 5/5
GoogleRating only, no written review.
Fadi · 11 September 2026
Agent replied · 11 October 2026
Dear Fadi, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
James · 29 September 2022
★★★★★ 1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
Leah · 16 November 2022
★★★★★ 5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
TC · 20 December 2022
★★★★★ 5/5
GoogleBought two properties from Marsh and Parsons (both from Ms Emma Clowes). Great to deal with. Very professional unlike some more aggressive ones (you know who) or those who are less reliable / responsive during a transaction.
Owen · 28 October 2015
★★★★★ 5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
Dee · 13 June 2022
★★★★★ 5/5
GoogleRating only, no written review.
Vennela · 11 June 2026
Agent replied · 11 October 2026
Dear Vennela, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleWe have used Marsh & Parsons to both let and sell a number of properties in Marylebone and they have outstanding. Professional, proactive and easy to deal with. We couldn't recommend them highly enough.
Luke · 27 October 2017
★★★★★ 5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Santoshi · 20 May 2026
Agent replied · 28 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
Gerald · 23 December 2022
★★★★★ 5/5
TrustpilotAmazing service
Zahra · 24 April 2026
Agent replied · 28 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
Zainab · 21 July 2022
★★★★★ 5/5
GoogleHaving dealt with the M&P Marylebone lettings team for about a year now I could not recommend them highly enough, incredibly helpful, knowledgeable and responsive. A fun and proactive team.
Simon · 28 October 2014
★★★★★ 1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
L · 21 October 2021
★★★★★ 1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
Keyvan · 10 February 2022
★★★★★ 1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
ALLEMAN · 5 May 2022
★★★★★ 5/5
GoogleHigh quality sales and lettings team. David Ruddock in particular provided strategic and considered advice that has helped us immensely.
Tisha · 28 October 2015
★★★★★ 5/5
GoogleIf anyone is looking to rent a beautifully appointed 1 bedroom in the area, please PM me.
A · 27 October 2016
★★★★★ 5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Saskia · 28 November 2024
Agent replied · 23 October 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.