Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Guillaume · 20 July 2021
Agent replied · 23 October 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
★★★★★ 5/5
GoogleVery good experience selling through Marsh & Parsons in Marylebone. Emma Clowes was excellent to work with: highly professional and conscientious, and a good communicator. Definitely recommend.
David · 27 October 2016
★★★★★ 1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Stef · 11 May 2023
Agent replied · 23 October 2024
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
★★★★★ 5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Ph · 10 November 2023
Agent replied · 23 October 2024
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Molly · 6 December 2023
Agent replied · 23 October 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Steph · 6 October 2023
Agent replied · 23 October 2024
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
Jess · 22 April 2025
★★★★★ 1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Anna · 23 May 2021
Agent replied · 23 October 2024
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotThe Marsh and Parsons team were very…
The Marsh and Parsons team were very quick to send out engineers to review issues with a property we are renting.
George · 3 November 2024
★★★★★ 5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Marti · 15 January 2024
Agent replied · 23 October 2024
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Phil · 12 October 2023
Agent replied · 23 October 2024
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Mark · 5 November 2023
Agent replied · 23 October 2024
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Sandra · 20 November 2023
Agent replied · 23 October 2024
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Mr · 14 October 2023
Agent replied · 23 October 2024
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Petra · 15 September 2023
Agent replied · 23 October 2024
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Google10/10 service by Kristine from M&P Marylebone!
Maxine · 26 October 2023
Agent replied · 25 October 2024
Dear Maxine, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
Olivia · 11 April 2023
★★★★★ 5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
S · 18 September 2023
Agent replied · 23 October 2024
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessionality
Very quick and efficient
Matteo · 12 December 2023
Agent replied · 23 October 2024
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGood service
Quick service, well organized and responsive,
Christopher · 20 September 2023
Agent replied · 23 October 2024
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotZhengxiong
Quick response and caring service!
Zhengxiong · 10 October 2023
Agent replied · 23 October 2024
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery fast and efficient response
Very fast efficient response
U · 22 April 2025
★★★★★ 1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
Napoleana · 24 October 2022
★★★★★ 5/5
GoogleA positive experience - Jack was most helpful & attentive at all times.....why can't more agents be as professional
Neal · 27 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
