Marsh & Parsons Marylebone & Mayfair reviews in Westminster

★★★★★ 1/5

Trustpilot

How are this company still running?!

Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!

Michelle · 12 July 2022

★★★★★ 5/5

Trustpilot

Great and efficient staff

Great and efficient staff. Was easy and pleasant to work with.

Akilia · 24 April 2026

★★★★★ 5/5

Google

Did a few viewings around the Marylebone / Mayfair area and definitely the best to work with Shoutout to Kristine, her enthusiasm and response times made an otherwise overwhelming search process very manageable

Arvind · 26 October 2023

★★★★★ 5/5

Google

Good experience. Lovely chap called Louis Bottcher showed me round and answered all our Qs. Would recommend highly. If only every agent was like this! Cheers

Freddie · 16 December 2025

★★★★★ 1/5

Trustpilot

A Revolving Door of Lies and Incompetence

I've been a tenant in a property being 'managed' by M&P for 11months. Since I've moved in they've been nothing but unhelpful and facetious. I've had multiple other agents over the years with only minor issues that have been resolved in a reasonable time. M&P have regularly lied, lacked effective communication and had a revolving door of incomptent employees involved in the management of our property. I feel all these problems are down to lack of employee training and no sense of responsibility to their tenants and landlords. We've been lucky to have a helpful landlord, hence we've bypassed M&P to get anything done. This started when it took them 2 months to get our boiler/heating fixed after we moved in December 2022. Whilst they were contractually responsible for communication between tenants and the landlord, we've had to go around them to get anything done. They continually lied to the landlord and us regarding the progress of issues being sorted. If you're a landlord do not enagage with this company, they will provide zero value for your rental property. If you're a tenant looking to be supported by M&P, lower your expectations or find a property being managed by a competent company. I can't imagine there's a company less ethical or functional in this market than Marsh & Parsons. The senior management of M&P should be ashamed of themselves for allowing the neglect of so many tenants and landlords.REPLY TO M&P AUTOMATED RESPONSE:Do not be fooled for this automated response trying to discredit this review. We had no heating for weeks in freezing temperatures due to the neglect from M&P. This is one of many issues we've had with them.

Kieran · 14 November 2023

★★★★★ 4/5

Trustpilot

Change of Tenancy; Giles​​​​- Property Manager

Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.

Dan · 3 March 2024

★★★★★ 5/5

Trustpilot

Our experience with our tenancy manager…

Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.

Mary-Jean · 6 December 2023

★★★★★ 5/5

Trustpilot

Natalie Weale, Marsh & Parsons: 5 stars

Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.

George · 7 June 2024

★★★★★ 5/5

Trustpilot

Since engaging with Conran/Marsh &…

Since engaging with Conran/Marsh & Parsons in July 2024, Mr.Owain Wilson has offered me an outstanding service. He's extremely efficient and courteous.

Kamalasen · 19 January 2026

★★★★★ 5/5

Trustpilot

Abdullah has been very helpful when we…

Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.

Ekaterina · 29 January 2024

★★★★★ 5/5

Google

I wanted to share my fantastic experience renting properties through Marsh & Parsons. The entire process was remarkably smooth and hassle-free. I must give a special shout-out to Kristine, she was not just nice, but exceptionally professional in her approach. 👍 I've dealt with various agents in the past, but Kristine truly stood out. Her knowledge about the properties we viewed was impressive, and she took the time to understand my needs thoroughly. What amazed me even more was her dedication. My search with Marsh & Parsons was hands down the best experience I've ever had with a letting agency. I've already recommended her to all my friends. Thank you! 😁😁

Danyolo · 26 October 2023

★★★★★ 5/5

Trustpilot

My contact person in solving my problem was Mr A Leghari.

My contact person in solving my dispute with my ex tenant was Mr Abdullah Leghari. He was very good at communication and keeping me informed about the progress of my case which wasn’t easy to solve. He is very patient ; polite; calm; composed and VERY efficient. He didn’t give up and managed to solve the problem perfectly after not easy negotiation between myself and the client. I am very happy with his help! Thank you.

Bea · 23 January 2024

★★★★★ 5/5

Trustpilot

Mr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.

Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.

Victor · 28 September 2023

★★★★★ 5/5

Google

Had a great experience of buying a property through Marsh & Parsons. Happy with the service and help to get the sale through quickly. Thanks to Sam & Will!

Minakshi · 25 May 2025

★★★★★ 5/5

Trustpilot

Marsh and Parsons have done a stellar…

Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.

K · 23 January 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been extremely…

Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!

Nawar · 26 June 2024

★★★★★ 3/5

Trustpilot

Rollercoaster but issue resolved eventually

Communication initially was bumpy. It would be great if tenants are informed by Marsh and Parsons proactively on who the person is, within the organisation, that is managing the flat so that they know who their point of contact is when they need to raise a concern or an issue. I had to go by my nearest office after emailing a person who had left the business to even get the name of the employee responsible for my flat. Then, I kept emailing and calling for 6 weeks to ensure action was taken towards resolving the issue I had with my fridge. It would be great if for certain issues (like the appliances are broken or about to break, a serious security or health and safety issue is about to occur if action is not taken within a specific amount of time etc) the agent managing the flat on behalf of the landlord, had the freedom to make decisions without getting the green light from the landlord. My fridge was precariously hovering above my freezer for 6 weeks and the landlord was nowhere to be found. I didn’t know when the fridge would fall on the freezer creating all sorts of problems and health and safety nightmares and I was told nothing could be done because the landlord was not responding to any emails or calls. Eventually, the flat manager did his best to find a next of kin for the landlord to get permission for the issue to be addressed. So I am really grateful for his perseverance and for eventually, solving my problem. However, I am still quite afraid of how long it might take to address any other issues that might arise. I have faith though that the flat manager will do his best to help me. In my previous flat, the company managing the flat was so good at addressing issues that I never had to wait more than 10 hours to have someone come look at the problem and solve it. As an example, I had a problem with a rat that appeared in the evening in a cupboard under my kitchen sink. By next day at 6am, the exterminator had come and resolved the issue. Same when my stove broke down. I had a new stove installed two days after. This is the level of service I would love to see from Marsh and Parsons too.

Paraskevi · 18 October 2023

★★★★★ 5/5

Trustpilot

Kyrsten was a gem

Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!

Emma · 11 July 2024

★★★★★ 2/5

Trustpilot

Tenancy experience

Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.

Anonymous · 16 October 2023

★★★★★ 5/5

Trustpilot

Excellent service from Edward at Marsh & Parsons

I had a very positive experience working with Edward Shikabwali at Marsh & Parsons. He was professional, friendly, and always quick to respond to any emails I had throughout the process. Would highly recommend.

Sienna · 16 June 2026

★★★★★ 5/5

Trustpilot

Great Property Manager!

Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!

Kim · 10 October 2023

★★★★★ 1/5

Trustpilot

HORRENDOUS experience - please think twice before using this agency.

My partner and I had an awful experience purchasing a property through Marsh & Parsons and one I wouldn't wish on any future buyer. The agency made the entire process extremely stressful, caused unnecessary frustration and lied to us.The property was advertised as 'Share of Freehold' and we proceeded with offering over the asking price to secure the property. Once accepted, we worked extremely hard to ensure there was no delay in exchanging (as neither party had a chain). However, when all the documents started to come through, it became very apparent that we were purchasing a leasehold property and not freehold.As first time buyers, we were extremely concerned by this as we had increased our offer and stopped looking at other properties to proceed with the property. When I raised these concerns about the false advertisement of the property, I had the displeasure of speaking with branch manager John-Paul who was extremely hostile, very aggressive and shouted down the phone. In addition, our estate agent Jonathan who we had previously built a good relationship with equally became hostile and blunt. They claimed our conveyancer was a liar and our solicitors were 'banned from Marsh & Parsons' for giving false information to us. This is incomprehensible as the communication between our solicitors and the vendor's solicitors was the same message - we were purchasing a leasehold property.Marsh & Parsons kept reiterating the same message - the management company of the flat we were purchasing was in the process of purchasing the freehold and ultimately we would have a share in the freehold via the company. However, this is ridiculous to say as this 'freehold' could take one year or one hundred years to come through. We received no information about this nor that it was progressing in the background. Marsh & Parsons took no responsibility for this and eventually altered their advertisement of the property however we received no apology nor condolence for their misselling of the flat.There were various other incidents that happened in addition to the above - not receiving any communication from Marsh & Parsons once we exchanged, old furniture being left in the property post-completion (having been agreed by the vendors to be removed) and not being given the correct keys to open our front door on completion.To add further insult, I sent a formal complaint detailing our experience to the Regional Sales Director two weeks ago and was told this would be investigated. The last communication I had with him was on March 23rd and I've not heard back since.The whole experience has been terrible and we feel completely let down and missold by the agency. To put it simply, we feel like a number.I hope this review will give an insight into Marsh & Parsons and they can learn from their huge errors. We will be taking further action in the matter whilst we await a response from the Director.

Katie · 4 April 2022

★★★★★ 5/5

Trustpilot

Jasmin Popalzai was very helpful in…

Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back

NS · 13 June 2024

★★★★★ 5/5

Google

Finally found someone who understood exactly what I was after and showed me places that actually meet my requirements and were exactly what I wanted to see. Felt spoilt for choice with Ellie! She’s wonderful!

Sara · 2 September 2025