Marsh & Parsons Marylebone & Mayfair reviews in Westminster

★★★★★ 1/5

Trustpilot

Signed Agreement, Funds Paid, Then Inconsistent and Misleading Communication

I had a very disappointing experience with Marsh & Parsons during a tenancy process.

Lucas · 12 June 2026

★★★★★ 5/5

Trustpilot

Great & efficient service

Baran​​​​ Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!

Geraldine · 25 October 2024

★★★★★ 5/5

Google

I had an amazing experience with Ellie, she really worked very hard helping me find the right property and always felt like she was going out of her way to make sure I found what I was looking for. Thank you very much!

Nadim · 11 October 2025

★★★★★ 5/5

Google

I have just recently rented my first apartment here in London through Marsh & Parsons, Melissa helped show me around and gave me fantastic options to chose from and made me feel super comfortable. I would definitely recommend Melissa to friends and family.

Jessica · 26 October 2023

★★★★★ 5/5

Trustpilot

Letting my property with Marsh and…

Letting my property with Marsh and Parsons has been a very positive experience over the last two years.

Jane · 12 May 2026

★★★★★ 5/5

Trustpilot

Mr Owain Wilson

Mr Owain Wilson, who came for property inspection was really polite. He had to wait for 10 minutes for me to reach home and the work was done really quick. He also helped to operate the heater as I didn't knew how to switch it on.

Romy · 9 June 2026

★★★★★ 4/5

Trustpilot

Abdullah has been looking after my flat…

Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?

Amanda · 12 October 2023

★★★★★ 5/5

Trustpilot

I am very happy to have my flat looked…

I am very happy to have my flat looked after by Marsh & Parsons.

Oki · 4 June 2026

★★★★★ 1/5

Trustpilot

They do not honour contracts: Terrible experience after 8+ months in rental property

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.”When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again.In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.

Bridey · 24 May 2024

★★★★★ 5/5

Trustpilot

Management of Rental Property

Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.

Carolyn · 19 May 2024

★★★★★ 5/5

Google

First class service from Paul and Sam who did a fantastic highly professional service from start to completion. Many thanks

Francis · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent and very professional…

Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel

Hala · 22 August 2024

★★★★★ 5/5

Trustpilot

Turning around a poor client relationship with M&P

We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...

Kevin · 7 May 2024

★★★★★ 5/5

Google

Great professional service.

Nina · 11 August 2026

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 5/5

Google

I had an amazing experience with this agency thanks to Ellie. She was efficient, responsive, and got me set up with an apartment faster than I expected. I highly recommend this agency!

Yahya · 25 July 2025

★★★★★ 5/5

Trustpilot

Michael was very professional

Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!

Richard · 19 December 2025

★★★★★ 5/5

Google

Kristine is a real rock star!! She’s always quick, communicative, and easy to work with. Most importantly, Kristine is super competent to help get things done. I’d highly recommend her!

Jo · 28 May 2024

★★★★★ 5/5

Trustpilot

My experience with our Tenancy Manager…

My experience with our Tenancy Manager Stanislava Sebest has always been extremely positive. Nothing is ever too much or too difficult for her. Always ready and willing to help and support. Recently, I wanted some urgent documents regarding our tenancy and she immediately sent them to us. This is not the first time we had such a good service. Stanislava has a very pleasant way of communicating and her tone of voice is kind and I need this being a woman of colour, when people often feel impatient speaking to someone like me with an accent.

Lena · 19 April 2024

★★★★★ 5/5

Google

Melissa and her team have been incredibly helpful and efficient. They were absolutely "on it" every step of the way - we were kept informed at all times and always picked up calls, returned queries and wonderfully friendly. Thank you guys.

Melanie · 6 April 2025

★★★★★ 5/5

Trustpilot

A very good experience with Marsh & Parsons Letting

William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!

Lucinda · 30 April 2024

★★★★★ 5/5

Trustpilot

Thank you Joanna Tsattalas

Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)

Екатерина · 18 October 2024

★★★★★ 5/5

Trustpilot

Help in fixing plumbing issues

I am renting a flat which is serviced by Marsh & Parsons. We recently had an issue with a clogged kitchen sink and a boiler link. Tassos from Marsh & Parsons was very helpful is resolving the issue. He immediately contacted the landlord, arranged for a plumber to come in, and checked with us if everything is in order after he plumber fixed the issues.

Yannis · 16 December 2024

★★★★★ 5/5

Trustpilot

Charlie has been excellent to work…

Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.

Pandora · 15 November 2024