Marsh & Parsons Marylebone & Mayfair reviews in Westminster

★★★★★ 4/5

Trustpilot

Tatiana Rodrigues - a very professional Property Manager

M&P have been managing our property for 6+ years. Over that time we have had several different Property Managers and our experiences have been mixed. However, the most helpful, organized and friendly property manager (by far) is Tatiana Rodrigues. Tatiana makes a lot of effort to keep on top of all stakeholders related to our property. This is not always easy and it is made more challenging because we live overseas and on a very different timezone. Tatiana juggles the different issues and challenges very well and we are really happy with her managing the property on our behalf.

Harry · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyrsten

Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.

Ana · 28 July 2024

★★★★★ 5/5

Trustpilot

Edward Summers has provided great service as our tenancy manager

What really topped my experience with M&P was my tenancy agent. Edward Summers has always been incredibly quick with responses and very helpful with any issues or queries we've had during our tenancy. Most recently we are undertaking a tenancy transfer and he has provided the best service and assistance with all steps of the process, even going beyond to facilitate certain things for us. I am very happy with his service and glad we had him as our Tenancy Manager before he moves on to a new role.

Júlia · 9 August 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time with their Askew Road and Acton Branch!

I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.

Karen · 9 August 2024

★★★★★ 5/5

Trustpilot

Took over managing my rental property…

Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.

Huang · 28 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with this agency, especially with my agent Ellie. She was super friendly and understood my needs from the start. She was easy to communicate with and had extensive knowledge of the properties and areas I was …

Eesha · 16 November 2025

★★★★★ 5/5

Trustpilot

Best we've worked work! Beth

We worked with Bethany H for our Balham/Stretham search and have nothing but positive things to say. We used Bethany last year when initially looking, then again this year.Her personality, professionalism, commitment to making you feel at ease, and understanding of the market is second to none. Best consultant/agent we've ever worked with.

James · 9 April 2023

★★★★★ 5/5

Trustpilot

Smooth tenancy process

Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.

Zoe · 16 December 2024

★★★★★ 5/5

Trustpilot

No good until Tassos.!

I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.

~R · 15 December 2024

★★★★★ 5/5

Google

I had an excellent experience with Marsh & Parsons! Kristine was incredibly knowledgeable, communicative, and efficient throughout the entire process. She made everything seamless and stress-free as an international client. I highly recommend their services!

Kristen · 28 May 2024

★★★★★ 4/5

Trustpilot

Baran at Marsh and Paraons was very…

Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!

E · 9 December 2024

★★★★★ 5/5

Trustpilot

Great hands on efficient property manager

Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently

GABRIELLE · 3 October 2023

★★★★★ 5/5

Google

I have worked with Kristine and it has been a very pleasant experience. Kristine is very professional also helpful for sharing information and giving advice. It was our pleasure to work with Kristine and looking forward to continuing working with her and Marsh & Parsons.

Sunny · 26 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024

★★★★★ 5/5

Trustpilot

Support during tenancy

Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.

BL · 9 August 2024

★★★★★ 5/5

Trustpilot

Sale of property

Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.

Sally · 1 April 2024

★★★★★ 5/5

Trustpilot

Great task follow up

I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.

Deniz · 4 December 2024

★★★★★ 1/5

Trustpilot

1 Star is Too Generous

I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.

Belen · 25 June 2024

★★★★★ 5/5

Trustpilot

Over the years I used few agencies and…

Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.

Drazenko · 19 October 2023

★★★★★ 4/5

Trustpilot

Call office when needing something asap

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Gemma · 1 October 2024

★★★★★ 5/5

Trustpilot

Glowing Report

Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi

Eleni · 20 June 2024

★★★★★ 1/5

Trustpilot

Signed Agreement, Funds Paid, Then Inconsistent and Misleading Communication

I had a very disappointing experience with Marsh & Parsons during a tenancy process.

Lucas · 12 June 2026

★★★★★ 5/5

Trustpilot

Great & efficient service

Baran​​​​ Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!

Geraldine · 25 October 2024