5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
Trusted Agent profile · Westminster
Kinleigh Folkard & Hayward St John's Wood Sales reviews in Westminster
★★★★★
2,059 reviews across 2 platforms
41-47 Barrow Hill Road, London, NW8 7AH, Westminster, NW8 7AH
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 41-47 Barrow Hill Road, is rated 4.4 out of 5 across 2,059 reviews on two platforms, including 236 Google reviews rated 4.8.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
5/5
TrustpilotWe used the branch in Chiswick High…
We used the branch in Chiswick High Street. Highly recommend our lovely agent, Amy Lawes, who we felt went above and beyond. Purchase was not normal as we were out of the country for most of the time and Amy was great at keeping us updated.
1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
5/5
GoogleIf Soroush is as good as our first encounter with him, we are in exceptionally good hands. His approach is refreshing, informed and professional - in a profession which often sadly lets itself down on all these fronts.
5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
5/5
TrustpilotGood experience with Lucas
Lucas Matta, the mortgage broker I dealt with, was excellent.Across everyone I dealt with through the home-buying process, Lucas was the one who I felt a sense of partnership with. He was very helpful, effective and trustworthy and I would gladly work with him again.
5/5
TrustpilotGreat and professional service
Deana was extremely patient during a drawn out process with solicitors and kept the rest of the chain calm even in tricky moments! Highly recommended
5/5
TrustpilotAn amazing company and team
An amazing company and team. We have been dealing with the team in Raynes Park to sell a probate property. From the moment they came out to value the property to completion (with lots of issues and bumps along the road from buyers) they have been nothing but helpful, informative and absolutely amazing. They worked with us for over a year and always kept us informed without being overbearing. Were a great go between for us and the buyers and chased many issues for us.
4/5
TrustpilotKFH made the a process smoother
KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.
5/5
Trustpilot5 stars - Craig (Chiswick)
Craig from the Chiswick branch was very helpful and guided me through the process of purchasing my first home. He was always at the end of the line if I had a query or needed anything! Thanks Craig!
5/5
TrustpilotProfessional service from a great team.
I have recently exchanged on my property sale after a traumatic year culminating in my previous purchaser dropping out on the day of exchange.
5/5
TrustpilotKFH Kingston were fantastic
KFH Kingston were fantastic. William was available when ever we needed him, and he was a huge help with chasing solicitors and getting information. They were the easiest part of the process!
5/5
GoogleOur experience with Annabel was great and she was a pleasure to deal with. We are so lucky to have had her managing the sale of our property. She has great communication and people skills, and always gets back to us quickly on any questions or enquiries. We would definitely use her and KFH again in the future.
5/5
TrustpilotVery happy with the service - reliable, well-informed, available to answer questions at short notice
Sawan Shah helped us find a mortgage for our first home purchase. We are grateful for his help. He was always very well-informed and available to answer our questions in detail and at short notice. As first time buyers, he also walked us through the home purchase process, which was also very helpful. We would recommend his services anytime! Many thanks, Sawan, for all your help!
5/5
GoogleAnabel was supportive and consistent throughout the time we had our property on the market. When she secured a buyer she sped the process along making sure that both sets of solicitors did not sit on their laurels. We had our property with multiple agents and I’m very glad that Annabel came through, as she definitely worked the hardest to secure a deal for us.
5/5
TrustpilotVery Perfessional
Both Fred and Sharon were very professional and helpful. They made the process very straight forward.
5/5
TrustpilotProfessional, attentive service
Linda and Jimmy were attentive and professional throughout the sales process. They were always honest and clear in communication and helped the sale of our flat go smoothly.
5/5
GoogleI had the best experience with Robert Jermain who helped me always and made everything smooth and easy. Thank you!!
Agent replied · 17 April 2026
Thank you so much for your feedback! We are thrilled to hear that Robert Jermain provided you with such smooth and easy support. Your experience reflects our commitment to customer-centric service, and we look forward to welcoming you back soon!
5/5
GoogleJordan has been brilliant to work with. Fast, efficient and good at keeping us in the loop. Been very smooth renting with KFH
5/5
TrustpilotLetting my flat KFH St John’s Wood…
Letting my flat with KFH St John’s Wood has been an excellent experience. Consistently very helpful and courteous, they made a lot of effort to answer my questions and to find me the type of tenant I needed. Much appreciated.
5/5
TrustpilotBrilliant team
Brilliant team. Hard working agency that has your best interest at heart. Professional approach aiming to get the job done. Thank you Rajan for being on top of things and keeping your cool throughout!
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