Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSupportive and helpful throughout the process
We bought a property through KFH Dulwich Village and from the start right through to the final day of completion they were very proactive and supportive. As often occurs there were some problems, but although they were not caused by KFH they were full of good advice, supportive and helpful. They went all out to get it all completed and all problems overcome. I recommend them unreservedly and will definitely use them if/when I come to sell next time.
Michael · 7 October 2024
★★★★★ 5/5
TrustpilotGreat communication, always helpful and worked hard to make it happen.
We recently sold our house and purchased our new home through KFH and couldn’t be happier with the help and service they provided. Our sale took far longer than anyone anticipated, but Kevin and Susan worked hard to keep it all going and stopped the chain from collapsing- even when dealing with excruciatingly slow and incompetent solicitors who seemed determined to derail the process right up to the last moment.We love our new home and are so grateful to the team for helping us finally secure it.
Leila · 20 September 2024
★★★★★ 3/5
TrustpilotGreat start to the process but a poor end
We sold our house with KFH Sydenham (having originally been sold it as a new build by them). They were excellent when we instructed them, and at getting offers on our house from multiple parties. However, when we got closer to exchange they were pretty poor. The branch had quite a robust and slightly aggressive approach to their sales which worked really well for us whilst they were selling the property, but it slightly turned on us towards exchange - the information we received them from during that period was inaccurate and it definitely felt like they were acting more for the buyer of our house than us. We tried to provide some feedback, but this was not well received by the Sydenham branch at all. So a great start but a poor finish.
Lauren · 18 September 2024
★★★★★ 1/5
TrustpilotVery disappointed by verbal offer of…
Very disappointed by verbal offer of financial help towards indemnity insurance, which was later reneged upon. Don't trust them, completely lacking integrity, go elsewhere.
Libby · 13 May 2026
★★★★★ 5/5
GoogleBrilliant service! Monica was super professional and fully understood our search criteria. I would highly recommend Monica if you are looking to buy or sell in St. John's Wood.
Asmita · 2 November 2024
★★★★★ 4/5
TrustpilotAll my interactions with Andree are…
All my interactions with Andree are great but I don’t like the automated system
Roger · 23 July 2026
★★★★★ 2/5
TrustpilotIt’s not only about getting the deal done …
It’s not only about getting the deal done it’s about going that extra mile to make sure that the parties to the deal are satisfied. KFH was not helpful in connecting us, with the right people to ensure that we had access to everything that the vendor had - gates, keys, access codes etc. responses to our queries for few and far between after many follow ups. Offers to help were made but never acted upon. We still don’t know where our parking is and no one can help us becuase we don’t have contact with the vendor and KFH didn’t bother to find out the details for us. It hasn’t been a satisfactory relationship.
Nicole · 14 September 2024
★★★★★ 5/5
TrustpilotExceptional attention to detail
Worked with Colin, Belzize Park (England's Lane) From start to getting settled in my new rental, Colin was attentive, reassuring, loyal to his word on every detail and went the extra distance to support. Thank you Colin. In an industry that gets a bad rap, this was an experience worthy of profile
Marion · 24 July 2023
★★★★★ 5/5
TrustpilotLucas was an excellent mortgage…
Lucas was an excellent mortgage advisor, he was approachable, efficient and a great communicator!
Eleanor · 19 May 2025
★★★★★ 5/5
TrustpilotKFH dealt with our purchase
KFH dealt with our purchase. Deana was absolutely brilliant in managing us and our seller, I couldn’t recommend them enough. They were certainly the best agent we had dealings with throughout the whole process, including our selling agent. When we come to selling this house in the future we will most certainly sell through KFH.
Jack · 26 April 2023
★★★★★ 1/5
TrustpilotI am a landlord and I have a managed…
I am a landlord and I have a managed property with KFH. Following my experience with them I would strongly advise not using KFH. They have been completely incompetent in my view. An example of this is when in between tenants they registered me to my neighbours ulility bills. This has resulted in nine months of hell. I now have a debt for over £1800.00 for my neighbours property (Ovo energy are also a nightmare) and a the threat of legal action against me. KHF have done nothing to help or assist me in this matter, in fact their lack of customer care is making it worse.
Mr · 12 September 2024
★★★★★ 5/5
TrustpilotVery professional and proactive.
Very professional and proactive.Barrington the manager spent a considerable time in discussing the sale and options. I felt the sale price was considered and explained to me with comparables and options to sell quickly or test the market. The service I received was outstanding and all of the sales team visited the property and were fully aware of its benefits so as to be able to effectively deal with buyers and their needs.David dealt with the sale and he was amazing. Responsive and really on the ball, making sure everyone was informed and I have to say it was the easiest and smoothest property sale I’ve ever had.Thank you KFH Crouch End!
Jennifer · 12 September 2024
★★★★★ 5/5
TrustpilotThe Sales Team were amazing!
The Sales Team were supportive, efficient, prompt and proactive at ensuring we experienced a smooth house sale. A special thanks to Sebastien and Emmanuel who were absolutely brilliant!
D · 11 November 2024
★★★★★ 5/5
TrustpilotExcellent!
Pardeep has been an excellent mortgage broker. His communications have been clear and he has gone above and beyond to help us secure a good mortgage product. Would highly recommend!
Sam · 11 October 2024
★★★★★ 5/5
TrustpilotThanks to Danica Macnab and Edoardo…
Thanks to Danica Macnab and Edoardo Secondi they were extremely helpful and I recommend Kinleigh Folkard & Hayward (the Queen Park branch)because they understood my requirements in finding the right tenants.
Farnaz · 24 September 2024
★★★★★ 5/5
TrustpilotFred Abayeta is amazing
Fred Abayeta was amazing, and helped us get the best mortgage out there. We were so impressed with him we came back to him for our remortgage.
Julia · 23 November 2024
★★★★★ 1/5
TrustpilotAggressive, unknowledgable and unprofessional! KFH LEE
Bought a house in a 6 property chain - aggressive tactics, putting people who are not well rounded enough or knowledgable on the job and unable to answer basic questions. Only reason they got the sale is because we fell in love with the property. Unusual email and call manner as well as unprofessional… forwarded aggressive and patronising emails from other estate agents in the chain who only had their commission in mind, as well as numerous pointless calls throughout the dayWould not recommend if you can avoid - exactly why estate agents get a bad name.
Joanna · 31 August 2024
★★★★★ 5/5
TrustpilotDimitri at KFH Wimbledon branch helped…
Dimitri at KFH Wimbledon branch helped me with my property search. He was knowledgeable, personable, kind and understanding. I highly recommend Dimitri to anyone looking for properties
Logan · 13 November 2024
★★★★★ 5/5
TrustpilotGood experience of buying a property
We bought our property through the Streatham branch of KFH and the process and experience was very smooth from day one. Callum was polite and responsive throughout and very easy to deal with. All other members of the team we came into contact with were also lovely. Thank you to the whole team!
Tamara · 23 May 2023
★★★★★ 5/5
TrustpilotLeigh and Joel were absolutely…
Leigh and Joel were absolutely fabulous. A stress free house sale experience from the Balham office. Efficient, friendly and professional, I can't recommend them highly enough.
Maddy · 26 November 2024
★★★★★ 5/5
TrustpilotKFH Abbeville Clapham were amazing
KFH Abbeville Clapham were amazing. We came back to them after another agent messed us around to sell our house.Max had a buyer lined up already and we had a better offer in days. Super proactive. From offer to completion the team were fantastic. Highly recommend to sell your next property.
Travis · 17 July 2023
★★★★★ 1/5
GoogleThe agent helping us was Chris Hulme, he's kind and polite but promised us things that he failed to deliver on.
The apartment we moved into was in a horrible condition and once we asked for KFH's support we got ghosted until we were eventually told they aren't going to help us.
Also, ignore all the 5 stars. They ask you to leave them the rating before you get the property. I only remembered to edit mine as I was looking through the reviews.
Andreea · 23 August 2024
★★★★★ 1/5
GoogleTerrible agency. They were in charge of finding new tenants for my fantastic landlord, and all they did was to leave the flat open while I wasn’t there multiple times following visits, breaking windows and leaving them open, and leaving the light on for WEEKS while I was absent. They will refuse to take responsibility and ignore all texts and calls, even after admitting they were at fault. The team is rude and their customer service horrible. Don’t recommend at all. Landlords beware: they took more than 4 months to find a new tenant and they will treat your flats poorly (I’m glad I had cameras and texts to prove everything to my landlord).
Maria · 23 August 2024
★★★★★ 5/5
TrustpilotGrace Kossi-Lessa
Grace Kossi-Lessa Grace was very patient and very professional. Thank you for making her debut so smoothly. Thank you for being in this process, Your support and informationGod bless you
Lenin · 24 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
