4/5
TrustpilotGood communication overall from the…
Good communication overall from the Finchley branch of KFH and had plenty of people coming to view. Once an offer was accepted Hannah was very good at guiding us through the process. Thanks KFH
Trusted Agent profile · Westminster
Kinleigh Folkard & Hayward St John's Wood Sales reviews in Westminster
★★★★★
2,058 reviews across 2 platforms
41-47 Barrow Hill Road, London, NW8 7AH, Westminster, NW8 7AH
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 41-47 Barrow Hill Road, is rated 4.4 out of 5 across 2,058 reviews on two platforms, including 236 Google reviews rated 4.8.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKFH Crystal Palace are excellent!!
KFH Crystal Palace are excellent, professional and efficient. From day one to the completion sale of my property there was excellent communication and honest feedback. Would highly recommend the team, Lewis was great throughout the entire process and made things run smoothly.
1/5
TrustpilotBATTERSEA BRANCH
BATTERSEA BRANCH - AWFUL EXPERIENCE I would start by saying I never ever write bad reviews. I am a reasonable person and understand things (especially with property sales) don't always go in a straight line. However, when you sell a property (a 2bed with outdoor space in Battersea) with a supposedly reputable agency you expect some level of service. I have had a terrible experience with a particular agent at this branch which all could have been avoided with clear communication.I got one phone call with the initial offer and then I spent the next 4.5months chasing her. I firmly believe that her lack of urgency and clarity has cost me a lot of money so my advice is to do your due diligence before just agreeing to work with a particular agent. I wish I'd asked for some references! Even after settlement she is sending me threatening emails. Thank you to the branch's manager who stepped in and ultimately helped move things along but I just wish we'd never had to get there.
4/5
TrustpilotGood customer service
Thank you to all the team at north Finchley Branch for their attentiveness in the course of renting my property through them. Everything went smoothly & to my satisfaction
5/5
GoogleRobert was very helpful in trying to find a lease that suited the needs for my partner and I. Although we ended up staying in our current place, our experience with Robert was very good.
5/5
TrustpilotWe highly recommend Kerry Golding from KFH
Our Mortgage broker, Kerry Golding, worked exceptionally hard to ensure that we could get the best possible mortgage offer within a tight timeframe (moving from offer to completion within 28 days). She used everything in her toolkit to ensure the offer came through in time and her expertise and regular communication helped us to feel at ease through what could have been an exceptionally stressful experience.Kerry came recommended to us and we would certainly recommend her to others.
5/5
GoogleBeing new to the area, Monica was super informative about St John’s Wood, she showed us some great options - really friendly and easy going over all great viewing experience!
5/5
TrustpilotCan’t thank Joseph and Kerry enough.
It’s been nearly one year of working with Kerry first, then Joseph, asking for multiple mortgage offers and it was never too much for them. I spoke with other brokers to make sure i was getting the best offers, and can hand on heart say that KFH had the best customer service and the best rates too. They reduced our rates before exchange by nearly 100 pounds a month. They truly restored our trust in brokers after having an incredibly bad experience the first time we purchased a home. I have already recommended these guys to friends and will use them again.
5/5
TrustpilotGood experience with KFH
We have recently bought a flat through KFH and were happy to work with them. Deana Watkins was an estate agent in this purchase and she was really helpful and responsive through entire process. She was helping us to resolve any issues or blockers we had and it was a really pleasant experience.
5/5
TrustpilotDulwich Village KFH
From the very start Sylvia and Suzannah were so supportive, calm and patient with me and my family. The whole process was managed really well and I can't thank them enough for their care,
1/5
TrustpilotAvoid KFH Block Management!
Avoid KFH Block Management!They have been managing our estate and have completely mismanaged contracts causing the annual service charge amount to increase exponentially.The have admitted to allowing the estates communal electricity to go out of contract for over a year, causing the cost to increase by over 500% (not an exaggeration!). They neglected to inform our estate directors for over a year, and claimed that they struggled to find a new contract for all that time, but did not tell anyone we were out of contract. The lack of communication on this and all matters is unbelievably poor. They don't respond to tenants queries at all and fail to follow through on any commitments they give. Avoid at all costs.
5/5
TrustpilotAbsolutely outstanding and…
Absolutely outstanding and professional! I could not recommend KFH Dulwich more highly. My sister recommended Sylvia from her property sales and with Sharon and the team they achieved everything they promised. Also, we really enjoyed working with them.
5/5
TrustpilotExcellent and professional service from the Tooting sales team
We sold our house through KFH, from valuation to completion the experience was very professional. Dan Todd was our agent who worked hard to ensure the experience was as stress free as possible. He kept us informed at each stage and always made himself available to talk. I would highly recommend KFH.
5/5
TrustpilotJesse has been an absolute star in…
Jesse has been an absolute star in helping us secure a rental property. He’s been on hand to answer all my questions (and there were a lot) & has kept me informed throughout the whole process. Being a first time renter, it was a bit daunting however Jesse has been on hand to guide me through, thankyou.
5/5
GoogleSunny is hands down the best agent I’ve worked with. He’s shown so much care and attention to our needs and is always so happy to help. Thank you Sunny!
5/5
TrustpilotSamara dealt with the sale of our…
Samara dealt with the sale of our property and from the start was excellent keeping us informed throughout. Really appreciate Samaras hard work from start to finish.
1/5
TrustpilotUnhelpful and unprofessional
We were extremely disappointed and angry with how KfH handled our potential purchase of a property. They failed us more than once. Firstly, failing to tell us the full extent of the chain above us (which only transpired three months later!). Secondly, using increasing threats of chain breakdown and deadlines (which always passed without consequence). These always seemed to coincide with month-end and seemingly in the interests of staff commission as once in a new month they stopped! Thirdly, they even suggested we should ignore our solicitor's advice and guidance, questioning why further enquiries were being raised. Inappropriate and unprofessional. To cap it all on the very day exchange and completion dates were set, they informed us a higher offer had been accepted on the property (which presumably they had continued advertising despite our agreement once our offer had been accepted) but claiming that our vendor may be prepared to negotiate. Another way of increasing their commission?? We saw little integrity from KfH, plenty of bull-dozing in their own interests and I have no trust at all in them. Bizarrely, when the sale fell through, they offered to help us find another property. Absolutely no way!
5/5
TrustpilotGreat mortgage broker services
KFH provided mortgage broker services for my flat purchase. Lucas was brilliant, provided me with full information on my options and was always happy to help when I had queries. Would definitely recommend.
5/5
TrustpilotExcellent service. Callum at Streatham Hill was absolutely…
Callum at Streatham Hill was absolutely great at keeping us up to date with progress on our sale. He went out of his way to help us, as we live 2hrs away from the property. Thank you, Callum, for making it a 'painless' experience.
5/5
TrustpilotWe recently sold our flat with KFH…
We recently sold our flat with KFH Tooting. We were lucky to sell it on the first few days it was put on the market. A big part of that was the viewings that were lined up in advance. Antony, Morgan and the team provided a very professional service throughout the process.
5/5
GoogleRob is a great agent, has been helping me to find the best place and flat to share with my girlfriend. He understands perfectly your needs and helps you through every step. Really recommend!
5/5
TrustpilotHad the pleasure of working with Summer…
Had the pleasure of working with Summer Baker (Clerkenwell) to view and agree a lease with our new flat in Angel. She was extremely helpful, efficient and friendly throughout the whole process. We are super grateful and thrilled with the property - thank you Summer and the KFH team!
5/5
TrustpilotI recently moved out of a rented…
I recently moved out of a rented property managed by KFH. The viewings and correspondence / day to day was handled by Ashleigh Greenaway who was fantastic, she went above and beyond to ensure the changeover was seamless. Thank you!!!
5/5
GoogleAll of the staff and KFH St John's Wood were professional, but also very cheerful and positive, especially useful since ours was a protracted, complicated and stressful negotiation. Having tried to use other estate agents in the local area, I found KFH to be by far the best. Daniel Leigh kept in touch in a very positive way while we were deciding on when to sell, giving advice but not pushing. Daniel Grossmith handled the stressful situation very professionally and made sure we were informed at every point. Harry was always cheerful when he answered the phone. They all responded to phone calls and emails quickly, and treated me as an individual. Above all, they gave an honest assessment of the situation, something I didn't feel was true of other estate agents. I'd recommend KFH without reservation if you are hoping to sell a property in SJW.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward St John's Wood Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
