Kinleigh Folkard & Hayward Marylebone Sales reviews in Westminster

★★★★★ 5/5

Trustpilot

Diego was an exceptional mortgage…

Diego was an exceptional mortgage advisor who went above and beyond to secure the best possible deal for my home loan, even when others couldn't. His expertise and dedication were evident throughout the entire process. He was incredibly friendly, approachable, and always available to answer any questions I had, no matter how big or small. I highly recommend Diego to anyone seeking a knowledgeable, reliable, and personable mortgage advisor who truly cares about their clients' success.

Bikrish · 25 May 2024

★★★★★ 5/5

Trustpilot

Andree is fantastic

Andree is fantastic, attentive and liaises really well between myself and the Landlord.

Sarah · 11 May 2026

★★★★★ 5/5

Trustpilot

Eden and KFH Tooting - Couldn't Recommend Enough

Would like to say a huge thanks to KFH tooting and especially to Eden. In what could have been a very difficult purchase of a flat with each day bringing a new complication Eden provided assistance and reassurance making the process as easy as possible. If you need to purchase or sell a property and want a guarantee that the estate agent will work to ensure that the needs of the buyer and sellers are met so that you are both happy then look no further than Eden.Having worked with several estate agents in my personal property hunt I can confidently say that Eden was by far the most professional, helpful and friendly agent I had the pleasure of working with and would wholeheartedly recommend him to anyone in the market.

John · 6 March 2024

★★★★★ 1/5

Trustpilot

They have been the worst lettings…

They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.

AN · 4 December 2025

★★★★★ 5/5

Trustpilot

Great team helped make everything easier

While we have had mixed experiences with a lot of agents, our experience with KFH has been brilliant. Euan, Sawan, Ravi and Sharon from the team in Highgate helped us to find a place and made the whole process much easier than we could have hoped, especially as they had to handle issues with our mortgage. They were all very professional and friendly and we really appreciate it.

Tom · 3 October 2024

★★★★★ 1/5

Trustpilot

KFH management of rental property DO NOT RECOMMEND

KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!

Julia · 2 December 2025

★★★★★ 4/5

Trustpilot

Bakers Street office - thank you 🙏🏽

Yasmin Vedat of the Bakers street branch of KFH is the deal! From the moment we met she sold the property from the first sentence. Amazing! … And true to fact we have been happy purchasers with everything she said holding true. KFH with Kemi and the team were quite diligent and professional. The transaction went as smoothly as it could despite the fact we were doing this on the back of another sale. There was need for patience, understanding and allighnmnets which Yasmin ably provided between the two parties and the office delivered effectively. Highly recommended ..

Mahmoud · 26 February 2024

★★★★★ 5/5

Google

One of the best experiences I’ve had with an estate agent. Ed was really responsive and helpful and didn’t try to pressure us at all when on viewings which was much appreciated! Thanks again

Adam · 27 March 2026

★★★★★ 5/5

Trustpilot

Would use KFH Catford again

I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!

Verity · 16 February 2024

★★★★★ 5/5

Trustpilot

I highly recommend this property and…

I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.

Rosie · 20 September 2024

★★★★★ 5/5

Google

Martins at the Marylebone office was a delight to work with. He is always very quick to respond to any questions regarding the process, he was very knowledgeable about the area, which I really appreciated since I was moving from a …

Paulina · 17 January 2026

★★★★★ 5/5

Trustpilot

Francesca Martin Putney

I have recently undertook the unpleasant task of navigating the London rental market & quickly discovered it is essentially like being in The Hunger Games. The process is very stressful & quite overwhelming. Until Francesca Martin took my details. She gave exemplary service; focused on the discovery of her client, working diligently to match a property to my personal specifications & non negotiables. Her communication was clear, consistent & considerate. This is so important when searching for a home. You have to be very open & comfortable to convey your situation. Her due diligence & ability to connect with the client resulted in me finding my new home. She eradicated the stress & has honestly allowed me to focus on the excitement of starting a new chapter. Thank you Frankie xx

Emma · 11 February 2024

★★★★★ 2/5

Trustpilot

Poor property management

We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.

Susannah · 22 November 2025

★★★★★ 5/5

Trustpilot

Post-Acquisition Review

Post-Acquisition ReviewI must say, the team has been outstanding throughout the process! Special thanks to Gurdeep Gohler, who managed everything from day one. He was incredibly proactive, coordinating seamlessly with all stakeholders whenever needed. Thanks to Max Turner as well for his support!I highly recommend the Clapham team for anyone looking to handle their property sale or purchase.Purchase completed in just 3 months!

Mr · 28 November 2024

★★★★★ 5/5

Trustpilot

Has the best experience buying my first…

Has the best experience buying my first property with Sawan as my mortgage advisor. He made sure I fully understood each step of the process and worked hard to get the best mortgage for me. He was always available when I needed anything and would answer all my questions with a full explanation. Could not have gone to a better mortgage advisor! Thank you Sawan!

Chloe · 26 October 2024

★★★★★ 1/5

Trustpilot

Don’t choose Joel as your agent

At the beginning, Joel was reactive, but he became more pushy the minute my offer got accepted. We agreed that the lease extension was on its way (in February) … I went on holiday and the whole week the guy did not stop pushing for me to get a lawyer. He recommended the agency’s lawyer and said that the purchase will go off if I do not have a lawyer by the end of the week. He said that the other party is more than ready and that they have a London lawyer, as KFH advised, and they are ready to close the deal. He insisted that I should take the lawyer that the agency advised. After looking at the KFH agency for lawyers rating in Google reviews, I saw that the agency acts like a broker for the lawyers, once they give you one, if she/he is not responsive, the fault is yours and the agency does not get involved anymore… I did my research and looked for my own lawyer. I choose one that has very good ratings for this kind of deal, but the criticism from Joel did not wait: “why did you take a lawyer outside of London?”/ “why did you not choose one of our lawyers? They are more prepared”/ “I looked into the Google rating for the lawyer you picked [4.5 against the agencies 3 points] and they are not good”. I just ignored his comments as I wanted to proceed with the transaction. Everyone told me that this can take up to 3 months to complete. After a month and half, I enquired Joel to know what the situation was. It turned out the other party did not have a lawyer; they were still finding one… After 2 months, stuff started to move a bit, but again stopped, why? My lawyer found out that the other party had only just started the negotiation for the lease extension at the end of May (it was supposed to start in February), so until that is done the sale is on hold… Time went by and my mortgage offer was getting to an end, good old Joel got back to his pushy techniques, blaming my solicitor for everything. After 10 months waiting, finally we got to see the light at the end of the tunnel. Of course, Joel was not going to take responsibility for the agreement I did with him as before putting my offer- he said to me that everything that I see in the apartment is mine if I proposed a certain amount of money, but at the end that was not true and the seller wanted back some stuff. As always, Joel did not take responsibility for what he said with the excuse that he sells properties and not furniture, and talked again of his years of experience as a house seller and in other words I should just go cry to the river… Not the best experience buying a new home.

Boris · 30 January 2024

★★★★★ 1/5

Trustpilot

Totally appalling and useless company

Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost

Sal · 30 January 2024

★★★★★ 5/5

Trustpilot

Proactive sales team & excellent communications

Sian & the team in Brockley delivered us a successful property sale, in challenging times. As advertised, they were incredibly proactive in seeking potential buyers from across their SE London network of offices, and communication throughout was excellent. Out of 3 agencies we interviewed, they were the only agency to suggest we list without securing a lease extension first, which saved us a huge amount of money, time, and I'm sure, sanity. Sian is exactly the type of calm influence and cool head you want from a sales manager, especially when delays are causing stress across the chain. Darren's dedication to keeping everyone updated and keeping the process moving is incredible. I'm not many agents would sing happy birthday to a client as well as Darren did!KFH were open to discussions about things that were important to me, like sequencing of photos for adverts, and offered expert advice they backed up at every step.I'd like to thank Sian & Darren in particular, as well as Gintare who's efforts introduced a number of qualified buyers to our property.

Linz · 30 January 2024

★★★★★ 1/5

Trustpilot

KFH are not a good lettings agent

KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.

Richard · 7 September 2026

★★★★★ 5/5

Trustpilot

Professional and personable approach…

Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.

Mirek · 26 January 2024

★★★★★ 5/5

Trustpilot

We want to thank KFH Wimbledon branch

We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon

Sherene · 28 July 2024

★★★★★ 5/5

Trustpilot

Drawn out process, but Martin's tenacity and perseverance paid off!

We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!

Elliot · 16 January 2024

★★★★★ 5/5

Trustpilot

I would like to provide feedback…

I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!

Kanta · 12 November 2025

★★★★★ 5/5

Trustpilot

Thanks Euan and team!

Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!

Christopher · 10 January 2024