Trusted Agent profile · Westminster
★★★★★
2,019 reviews across 2 platforms
136 Baker Street, London, W1U 6UD, Westminster, W1U 6UD
Kinleigh Folkard & Hayward's office in Westminster, at 136 Baker Street, is rated 4.4 out of 5 across 2,019 reviews on two platforms, including 253 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma and Heather were an amazing team…
Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.
4/5
TrustpilotFirst time using KFH
First time using an agent to let out our property and KFH secured a tenant within 1 week.Initially they claimed they have asked 200 people on their books and felt the asking price was high. We stuck with it as we felt we just need the right people. Fortunately Edmund found us the perfect tenant after the first (and only) viewing. There were some minor issues with the listing details, we felt some staff did not have the attention to detail but they were quick to rectify. We were particularly pleased with Edmund, he was professional, responsive and had a can do attitude. Thank you for your help.
1/5
TrustpilotAvoid KFH crooks at all costs
They stole my holding deposit and blamed it on failed Goodlord referencing. When I ask for my money back, they say speak to goodlord. when I speak to goodlord, they say speak to KFH. It is KFH who took the holding deposit so they should give it back. They are crooks operating in the London Area for preoprty letting
5/5
TrustpilotBest mortgage consultant: Sawan Shah
We were lucky enough to work with Sawan as our mortgage broker in Muswell Hill, who was fantastic throughout the whole process. As first-time buyers, we had a lot to learn but Sawan was so helpful, informative, and patient while negotiating highly competitive deals for us. He was also so friendly, which made things even better, and always happy to hop on the phone if needed for any last-minute questions. I’d highly recommend Sawan to anyone looking for a trusted mortgage advisor. Big thanks to Sharon as well for being so proactive managing everything after we received our mortgage offer, keeping all timelines on track.
5/5
TrustpilotSawan Shah mortgage advisor Muswell Hill
Our house purchase would not have been possible without the invaluable advice and assistance from our mortgage advisor, Sawan Shah. We were first time buyers and at every step of the process he was incredibly helpful and patient, always only a phone call away if we ever needed him. I would highly recommend Sawan to anyone looking for a mortgage advisor.I should also mention Sharon and Ravi, who were also very helpful throughout the entire process, with chasing up solicitors and helping us find the best insurance.
5/5
TrustpilotPardeep Chahal excellent Mortgage Consultant
I recently had the pleasure of working with Pardeep Chahal as my mortgage consultant, and I cannot recommend him highly enough! From our very first meeting, he made the entire process feel seamless and stress-free. One of the standout qualities of Pardeep is his availability. No matter the time of day, he was always just a phone call or text away, ready to answer any questions we had. Throughout the process, Pardeep was professional, knowledgeable, and genuinely invested in finding the best mortgage solution for us. He took the time to explain every step clearly, ensuring we felt confident in our decisions. If you’re looking for a dedicated and responsive mortgage broker, look no further than Pardeep. He truly goes above and beyond for his clients, and I’m so grateful for his guidance and support!
5/5
GooglePaulina Korol at the Marylebone office has been an absolute pleasure to work with. She has been incredibly responsive (even on weekends), highly knowledgeable, and consistently professional throughout the entire flat-search process. If you’re looking for a new home in Marylebone or the surrounding areas, I would highly recommend working with Paulina to help you find your dream flat!
Thank you for your thoughtful feedback. We truly appreciate your kind words and will continue striving to deliver our best.
5/5
TrustpilotHad a great experience with KFH…
Had a great experience with KFH Wimbledon. Linda, Jimmy, and the rest of the team made for a very smooth purchase. Linda was especially flexible and helpful, especially when we wanted to see the house we liked for a 2nd time on the same day! Would recommend
5/5
TrustpilotExcellent service from my initial…
Excellent service from my initial contact with the manager Stuart Banham, through to the various negotiators I dealt with at the Muswell Hill branch, but in particular Charlotte (Lottie) Smith, who mostly dealt with my transaction, she was always very helpful and available, a pleasure to deal with. I received a professional service with regular updates - I was particularly happy with the weekly calls to go through the activity on my flat for the previous week. My calls were answered promptly and call backs were made if the person was unavailable when I called. Everyone I dealt with at the MH office was polite, professional and friendly. Based on my experience I would have no hesitation in recommending KFH, and would certainly use them in the future.
5/5
TrustpilotSpecial mention to Oliver for his…
Special mention to Oliver for his excellent work and committment.
5/5
GoogleHad a great experience with Summer! She helped us get everything sorted quickly and easily and now we get to move into a beautiful place! Thank you!
Thank you, Grace, for sharing your wonderful experience with our team. We're thrilled to hear that she helped you sort everything quickly and easily. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. We wish you all the best in your beautiful new home!
5/5
GoogleTom was very helpful and communicative
Thank you, Maria, for your wonderful review. We are thrilled to hear that Tom was very helpful and communicative. Your feedback inspires our team to continue providing reliable service, and we look forward to welcoming you back soon.
1/5
TrustpilotVery disappointed again
Very disappointed again. As soon you sign the contract with them they don’t care about you much. Really disappointed. The first years were better, especially the first year but as longer you stay with them they care less and less and less about their customers.
Hi Monika, I sincerely apologize for your disappointment with our service. We strive to make sure our customer service is excellent, and your feedback shows us where we need to improve. Thank you for sharing your experience, and I encourage you to reach out directly to the office you were in contact with so we can discuss this matter further.
5/5
TrustpilotGreat service
Kevin Hurley acted as my mortgage broker, and did a fantastic job - always full of great advice, and explained everything / my options very clearly to me, making the whole process very easy for me. He was very responsive to any questions I had, and was proactively looking for the best rates for me (sometimes even when I hadn't requested) - he was certainly going above and beyond what I would have expected. Would recommend Kevin to anyone!Heather Froment Jones supported with operations during the whole process, and ensured everything ran smoothly, corresponding with the sellers agents, making my life a lot easier.Overall, great service!
5/5
TrustpilotThe incredible patience of Rossen Kravetz
The incredible patience of Rossen. There were problems with the LPE1 form. The Company Sec was terribly slow in filling out the details of the freehold. It was endless and I thought I would lose the client. Rossen managed to hold onto her. He was helpful and kept calm, though it was the longest sale he ever had and at times really annoying.I am full of admiration for him and extremely grateful for his guidance. KFH are extremely professional and I certainly recommend them.
5/5
TrustpilotKevin is the best letting agent…
It was a truly awesome experience working with KFH to find the beautiful and comfortable flat we now live in. Kevin Galvez Andrade of Blackheath office was of immense help from start to finish of the letting process, even when we had missed out on the first 2 flats we viewed, Kevin still offered us a third option and worked extra hard to ensure we meet up with all required checks and especially the move in date. Kevin was never tired of our many calls. I appreciate also Elliot and Shelley. I rate KFH Blackheath 5 stars.
5/5
TrustpilotKFH Chislehurst
Susan make my experience bearable I had to wait over six months for the probate paperwork to come through no fault of Susan or the sellers. Susan was always there on the other end of the phone to assure me that everything was in order and the paperwork would come through because at stages I was giving up hope.I am very pleased with my purchase and the dealings I had with Susan and the team
5/5
TrustpilotThe sales process was smooth and highly…
The sales process was smooth and highly professional. I visited the Holland Park office spontaneously and Claudio Pinto Correia immediately went with me to view the property I had for sale in Holland Park and quickly prepared and sent me a valuation. Soroush Prado is very professional and a very good negotiator, answering my emails promptly even when on holiday in a different time zone. The company were helpful with the moving out of furniture as I was away at the time of completion. And excellent company which I highly recommend.
5/5
TrustpilotThe sales process was smooth and highly…
The sales process was smooth and highly professional. I visited the office spontaneously and Claudio Pinto Correia immediately went with me to view the property I had for sale in Holland Park and quickly prepared and sent me a valuation. Soroush Prado is very professional and a very good negotiator (even on holiday in a different timezone he answered my emails promptly). The company were helpful with the moving out of furniture as I was away at the time of completion. And excellent company which I highly recommend.
5/5
TrustpilotAarti Chohan at Clapham is brilliant
I would give her 6 stars if I could! I googled a search term similar to …find me the best estate agent in South West London…and Aarti’s name came up. From the moment we spoke on the phone, I knew why she already had so many great reviews. From the outset, Aarti’s professionalism, efficiency and focus around driving the sale through has been fantastic. This is helped by the fact that she is very personable, positive, easy to discuss things with and her manner is calm, reassuring and refreshingly straightforward. She's also always at the end of the phone or an email and responds quickly. Aarti found a buyer very quickly, kept a close eye on every stage of the sale and made sure all parties knew what was happening and when. She puts a lot of work into joining up all the dots, making sure confusion doesn’t arise and everyone is on the same page at the same time so the process stays on track. Her attention to detail was consistently high throughout. I would like to say a huge thank you to Aarti for taking the stress out of what can be an emotional process for a seller (and for buyers too of course). I am so pleased she looked after the sale of my property.
5/5
TrustpilotMortgage best brokers
Med and Heather helped us to obtain a mortgage despite our self-employment situation. Med has been very helpful and very polite in replying all of my questions.
5/5
TrustpilotBuying a property via KFH Southgate office Estate Agents
I wanted to express my sincere thanks to Sebastian and his team ( Liam , Emanual , Beazon ) for their exceptional work in selling my property. They truly took the stress out of the entire buying and selling process.Their constant communication and proactive approach kept me informed and at ease.Thanks to their dedication and expertise, the sale went smoothly and I'm thrilled with the outcome. I wouldn't hesitate to recommend Sebastian and his team to anyone looking to buy or sell a property.
5/5
Trustpilot10/10 experience - 100% recommend this team!
I recently had the pleasure of selling my flat through the KFH Tooting branch, and I couldn't be more impressed with the service I received. From start to finish, Silas, Dan, Antony (and the whole team) were absolutely exceptional.Silas was incredibly knowledgeable, guiding us through the process with ease and ensuring that every detail was taken care of. He was always available to answer our questions, providing clear and concise explanations that made the entire experience stress-free. Dan and Antony the same, especially as our sale wasn’t “text book”. They were also always around to answer my questions and help me navigate the process. Having contacted a few estate agents I am beyond thrilled we chose this team to sell our flat. I highly recommend KFH Tooting, and will definitely be returning to them for any future property needs. I wouldn’t go anywhere else!!
5/5
TrustpilotMortgage advisor - Kevin
I worked with Kevin for my mortgage and he was very helpful, despite multiple issues. He would reassess all of the options to find me the best rate at the time. He made the process a million times less stressful. Thanks Kevin :)
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