Trusted Agent profile · Westminster
★★★★★
2,021 reviews across 2 platforms
136 Baker Street, London, W1U 6UD, Westminster, W1U 6UD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 136 Baker Street, is rated 4.4 out of 5 across 2,021 reviews on two platforms, including 253 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve been renting through KFH Balham…
I’ve been renting through KFH Balham office for several years and I have 3 flats rented by them. During this time I have never had a void period on any of the flats. The manager, Will Brindley, is extremely proactive and always keeps in close contact. If he is not in the office when I phone he always gets back to me on his return. I cannot fault his commitment and would highly recommend the office.
5/5
TrustpilotSharon and Sawan offered a great…
Sharon and Sawan offered a great professional mortgage advice service. They were always on our side to get the best mortgage. Really appreciate the work!
1/5
TrustpilotNot happy with the service there are…
Not happy with the service there are more towards seller. In our case they were in very rush and and very rude most of the times. I would not recommend any one to go with KFH.
5/5
TrustpilotHighly recommended mortgage brokerage service
Can't recommend the KFH mortgage brokerage strongly enough. Sawan and Sharon are both extremely competent, diligent, and focused on the best result for their customers.
1/5
TrustpilotDon’t use them
They manage our building and we have been facing increasing service charges and costs with no explanation of the rationale. Many of us in the building had tried to reach out to them with little success and this is my last resort for my frustration . Do not use them. Absolutely useless
3/5
TrustpilotStep back to stage one and think realistically.
I disliked the initial, overly optimistic pricing of the house. A more realistic pricing, in view of the age and condition of the property and the predicted rise in interest rates, would have certainly expedited the sale and reduced the anxiety for the sellers.
5/5
TrustpilotGreat service
Great service! Fawaz and Alisha were both brilliant from start to end. Well done and thank you.
5/5
TrustpilotKFH once engaged were very proactive…
KFH once engaged were very proactive on the advertising and sale of our property. We had constant communication and had the benefit of two regular advisors from the beginning to the end. This is important as does not happen with companies these days very often so that was a positive benefit.
5/5
TrustpilotIryna from KFH was an excellent…
Iryna from KFH was an excellent mortgage broker. She is extremely organised and thorough- ensuring to put the customer's interest at the forefront of the whole process. We couldn't have asked for someone better to help us out as first time buyers.Highly recommend and will be returning when it is time to re-mortgage!
1/5
TrustpilotTerrible experience
Lack of communication Lack of progressionUtterly displeased and will NEVER recommend or use again.A so called branch director duties is on par with an office administrator
5/5
TrustpilotFeedback from a buyer
The sellers of our house were using Sharon of Dulwich KFH as their agent. She was incredibly professional, transparent and fair. I trusted her, which made the sale far easier than it could have been. I would not hesitate to instruct her if we were selling a house.
1/5
TrustpilotPoor service..
Poor service... don't work in the interest of the landlord. Whenever anything goes wrong they shift the blame away from themselves and lay it on the landlord. Their answer is always to find expensive trades people, which do more than they need and the landlord ends up paying. Tenants don't seem to get a good service either.
2/5
TrustpilotImprovement needed for Property Management Service
The property manager knows little about the property and not being responsive in solving the issues. One man band property management team and no escalation at all. Improvement needed for their property management service quality
5/5
TrustpilotGoing above and beyond!!
Going above and beyond!!A personal tailored approach making the whole experience one of joy in what can be a stressful time.Always there and tuned in to what was needed and executed perfectly!
5/5
TrustpilotAlways very professional and customer friendly
I have been working with KFH for more than 5 years now as a landlord, and I have always found them to be very professional, reliable and effective, but also caring and pleasant to deal with on personal level. Highly recommended.
5/5
TrustpilotExcellent service from the Baker Street…
Excellent service from the Baker Street office of KFH who kept me informed at every stage of the sale of my flat, monitored progress with solicitors and when difficulties arose with potential major works they handled the situation extremely efficiently and the sale was successfully concluded. Highly recommend services of KFH
5/5
TrustpilotKFH found a buyer pretty quickly
KFH found a buyer pretty quickly, and negotiated a good offer from them. They were good communicators and kept on the case till completion.
4/5
TrustpilotGreat team
Great team, always available and supportive through the process. Particularly efficient to get things moving and find options in case of issues arising. Would definitely use them again!
5/5
GoogleKFH manage our rental property in Marylebone and I have been really pleased with the service - particularly Genevieve Benjamin-Maddix who has always been very helpful.
4/5
TrustpilotAll details were agreed before the…
All details were agreed before the tenancy commenced in a transparent manner which facilitated a good closure. Still the details needed to be asked before it was provided.
5/5
TrustpilotI have received good support from KFH
I have received good support from KFHThey look after youThey are easily contacted They will do carry out something you asked them no reminder neededCurrently it is Terry Farrant
5/5
TrustpilotProfessional & Efficient
Landed us a buyer very quickly. Good communication throughout. Knew when to lean on the solicitors to ensure things kept moving along and our sale didn't fall through.
1/5
TrustpilotWorst experience ever
Worst experience ever. Had a viewing at 1pm, they called me to move it at 12:45pm. I agreed and got there on time. Waited 15 mins, called three times and no answer. I do not recommend it. Sandra
4/5
TrustpilotCustomer Experience with our house sale
Josh from the Balham Hill branch was very professional and went beyond his role as Estate Agent coordinating the lawyers to ensure that the exchange date we requested was met. He always returned calls and always kept us up to date with progress. So we had a very good ciustomer experience.
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