Trusted Agent profile · Westminster
★★★★★
2,023 reviews across 2 platforms
136 Baker Street, London, W1U 6UD, Westminster, W1U 6UD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 136 Baker Street, is rated 4.4 out of 5 across 2,023 reviews on two platforms, including 253 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent friendly service was provided…
Excellent friendly service was provided by the company letting many of my properties todate. Also I take this .opportunity to commend The manager and staff for their support and advice. In particular tooting Broadway branch where most of my properties are dealt with.
4/5
TrustpilotQuick sale
Quick sale, straightforward. However I was put under pressure to reduce price within only a few weeks of property going on the market which I did not think was necessary. Also the estate agent was a bit too involved in the sale process. He was always polite and trying to move things on but a few more emails than necessary.
5/5
GoogleAudrey was very helpful in my flat search so far. She is very engaging, competent and followed up which I appreciated a lot.
5/5
TrustpilotVery responsive accounts team
Very responsive accounts team. Quick to revert. Very cooperative and professional
4/5
TrustpilotPersistent and hard working
KFH generated a large number of viewings of my property and kept me well informed throughout the process. They were persistent and hard working. My only criticism relates to later in the process (once the offer had been accepted) when I was subjected to a large volume of communication which was not always up to date and often should have been directed to lawyers,
1/5
GoogleWe made an offer for a flat a which was officially accepted, we had a letter - but they kept showing the flat and negotiated to find a higher price. We were moving forward with the mortgage and lawyer and the vendor withdrew. However they may try to justify it, if an offer is accepted then that is unethical behaviour. Our time, energy and resources wasted for no reason, major headache and disappointment.
5/5
Trustpilotextremely good service and expert advice
We were extremely happy with all the mortgage advice given to us by Sawan and Sharon. They were patient and indwith us, but extremely prompt and timely whenever we needed anything. Their advice was very thorough and expert and we felt in really safe hands. Highly recommend both. Thank you.
5/5
TrustpilotVery professional
Very professional. Smooth experience altogether. I've been with KFH for a few years now as a landlord - with several properties - and I am happy to say that the level of service has been consistently good throughout. I would highly recommend KFH to anyone.
1/5
GoogleIt's impossible to talk to anyone, last week I conducted my business outside the office, as I wasn't allowed in, do not need to do this with other estate agents. The man I spoke to said he would pass my details onto Karim in the lettings team, still waiting, even though they have an advert on Zoopla, which matches my criteria. I'd like to arrange a viewing, phoned several times, voice mail, saying they will call back, which of course they don't. Very unprofessional.NegativeResponsiveness
5/5
GoogleThis agency was very easy and pleasant to work with during my tenancy from start to finish. Alex Newman was very helpful and professional when helping me end my tenancy. Definitely recommend.
5/5
GoogleIn our flat hunting process, Sarah in KFH knows exactly which type of properties I want and gave me exactly the type I want. In the tenancy agreement negotiation process, Sarah helped us every step of the way. I have never left I was left alone dealing with an issue without support. I highly recommend anyone who happens to be interested in flat hunting to get in touch. I have trouble thinking about complains about my whole experiencePositiveResponsiveness, Quality, Professionalism
5/5
GoogleI am highly appreciated with Rebecca’s help in finding a perfect property for my family. She is very professional and hard working and left a deep impression on me. She always respond to me so quickly even during weekends and tried her best to answer my questions and solve my problem. I was so tricky with the property I was trying to find. She introduced me more than ten properties without any impatient until one perfect house for me appeared. She was just like a friend. I was very happy to do business with her. Since I met her, I only wished to rent a house from her but not from anyone else. She was very capable with her work and communication with people. My family and I trust her and we are very appreciated with her help. She is the best argent I ever met.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThe worst building management company
This company has the be the worst building management company. last year they left 10 apartments without heating and hot water for 3 months. They never reply to enquiry or emails, even the CEO Mr Watts can’t be bothered to reply. today the whole building 70+ apartments have no water at all.. again no one at KFH are replying to emails.
5/5
TrustpilotKFH West Hampstead- Best Estate Agent in the area.
I recently purchased a flat using the KFH West Hampstead Branch and I was extremely happy with the whole process. The team was very helpful and professional. I also would like to remark that, comparing with the rest of the local Estate Agents, KFH had by far the best properties on their portafolio. I consequently put the flat in the rental market using again KFH, this time the letting team. I was amazed that the same day I received the keys for the flat, the team had already found a tenant. And even a tenant ready to pay above the asking price. Well done KFH West Hampstead. Many thanks for all your help.
5/5
TrustpilotVery good communication and support…
Very good communication and support throughout the process of the sale.
5/5
TrustpilotA dream sale
Joel from the KFH Balham branch has been nothing but phenomenal throughout the process of selling our house. From finding a buyer quickly (within 48 hours) to supporting us through a number of bumps within our chain. He has been nothing but professional and caring and we can’t thank him enough.
5/5
TrustpilotThe team is very professional and…
The team is very professional and friendly. Have made the experience much easier!
5/5
TrustpilotKFH has been our letting agent for over…
KFH has been our letting agent for over 10 years and has never failed us in delivering excellent service! They also keep us up to date if the tenant contract is expiring and they just cover everything! Having them has been stress free and will 100% recommend them!!
4/5
GoogleI was looking for a property in this area, I had visited other agencies but without finding something satisfactory. My experience with this agency was very positive. Ludovico was very helpful, he went above and beyond. I would highly recommend them.
5/5
TrustpilotAbbeville Road KFH
The agents in the Abvevilke Road branch are detail orientated and very responsive to any questions a buyer may have. All the agents in this branch went above and beyond to make my buying experience positive and enjoyable
2/5
TrustpilotFirst time purchaser
We recently purchased a flat through this agency, and while the sale did go through, the overall experience left much to be desired.
5/5
TrustpilotGreat team
Great team! Professional and efficient. Helped facilitate a difficult property sale. Special thanks to Anthony Finn and Gabriel Ajakaiye.
5/5
TrustpilotGood experience with KFH
I used KFH as my mortgage broker, working with Pardeep Chahal throughout. He was consistently available, able to explain all the requirements and options in plain English, and helped make this part of the home-buying process really straightforward. I'd happily work with him again.
5/5
TrustpilotI bought my first flat with KFH
I bought my first flat with KFH. All the team was quite helpful in every step, I also used the mortgage advisor service and worked with the solicitor that they had connections. Happy that the process was completed in 2.5 months.
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