Trusted Agent profile · Westminster
★★★★★
2,022 reviews across 2 platforms
136 Baker Street, London, W1U 6UD, Westminster, W1U 6UD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 136 Baker Street, is rated 4.4 out of 5 across 2,022 reviews on two platforms, including 253 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotI deal with them as the Managing Agent…
I deal with them as the Managing Agent for the block in which my flat is situated. They are expensive, inefficient, little is done unless its requested, the surplus fund charge is unjustifiable, service charge much higher than others companies would charge and the credit control never respond to mail. Over the last 5 years charges have increased and the quality of service declined. Awful performance and no redeeming features
5/5
TrustpilotExcellent service throughout
Excellent service throughout. I approached KFH for a listing I saw on Zoopla and contacted me the next day to understand my requirements and arrange a viewing. I have now had a couple of viewings vith Theo who is extremely professional: punctual, communicates clearly and comes with a handout with the details of the property we are viewing.
5/5
TrustpilotHannah
Hannah, the assistant branch manager, was great. She was effective, friendly and straight talking. When we were concerned about the speed of the conveyancing, she went straight to the solicitors to get things moving. She even responded to our emails in the evenings. Overall, great experience dealing with the estate agent.
5/5
TrustpilotKirsty Burke has been very helpful and…
Kirsty Burke has been very helpful and flexible in the arrangement of our tenancy in Clapham Road. Thank you!
5/5
GoogleI'm quite happy with how everything went when dealing with KFH, since finding the apartment ad online to my move day. They are swift and organized, something I appreciate a lot. Special thanks to Sarah, who was really kind and helpful :)
4/5
TrustpilotLong standing client since 1997.
I have been a client of KFH since 1997, for sales and lettings.Their customer service has always been of a high standard, professional, respectful and accommodating, and always reply to any queries with minimal delay.They keep us updated in a timely manner of any legislative changes that effects the letting market and are very knowledgeable. They give equal professional service and respect to our tenants.We have remained with them for this reason and recommended them to others, we are aware there maybe cheaper alternatives but wouldn’t consider changing because of their professionalism. Thank you.
4/5
Trustpilotvery responsive and helpful
Once proper communications channels were established and a proper sale price established they were very responsive and helpful
5/5
TrustpilotKFH were great to work with
KFH were great to work with, specifically Jimmy and Maryam. They were calm, accessible and kept the purchase progressing in a calm and considered way. I really valued the fact they were available for calls when needed and returned calls, these small things made all the difference. I’d definitely buy and sell through KFH again in the future.
5/5
TrustpilotI was very happy with the girls
I was very happy with the girls, they made me fill very comfortably and informed me with All the procedures, needed while carrying out the appointments . The Tenant, I have is a lovely lady with her son . I feel very blessed and glad I picked KFH , to be my letting agent . I will be recommending them in the future. Kind regards . Hatice ,.
4/5
TrustpilotIna was very good
We chose the company because the contact and information given by Ina was very good
5/5
TrustpilotOutstanding Mortgage Experience
Med and Heather at Kinleigh Folkard & Hayward are an incredible team. Med's expert advice and personalized approach were top-notch, making the process smooth and stress-free. Heather's efficient organization and clear communication kept everything on track. They kept me informed at every step, and I felt fully supported throughout. I highly recommend them to anyone seeking top-notch mortgage services. Thank you both for your exceptional work!
5/5
TrustpilotPaul and Natalia at the Lordship Lane…
Paul and Natalia at the Lordship Lane branch were unfailingly polite, cheerful and efficient.
3/5
TrustpilotThey have been inflexible and not particularly cooperative
They should be more careful and client friendly. I would not recommend using them
5/5
GoogleGreat service all round. Particular thanks to Jack Eugenio who promptly, efficiently and cheerfully dealt with questions and problems to do with the preparation of our property for rental and for his professional liaison when tenants had been found. Thanks Jack.
1/5
TrustpilotTerrible experience
Terrible experience. They charge high prices and bad service. I am currently letting my flat through the Battersea branch and no matter how many times I complain the service doesn’t get better. They have just sent me a quote for £5,000 worth of works with no explanation of what it is actually is. They sent my most recent statement 20 days after the due date and this was after I had to chase them. Yes it was the Christmas period but there are still plenty of work days during this time. When I received the statement it had charges taken out for work from months ago that I didn’t officially approve. And I have had 3 sets of tenants in 18months. So all in all a terrible experience. I don’t know if this is the case with estate agents but be warned if you are going to use KFH. It’s actually unbelievable how bad the experience has been. By the way this is not some rundown flat, it is a recently renovated lovely 2 bed near the park. I never write bad reviews this is the first time but it’s that bad.
5/5
TrustpilotVery satisfied vendor
Prior to putting my property on the market, I contacted several estate agents. The representative from KFH immediately impressed me with his enthusiasm, extensive knowledge of the area and realistic assessment of market conditions. Throughout the sale process, the KFH team were unfailingly helpful and supportive and did everything possible to ensure that the transaction ran smoothly and I was very satisfied with the service I received.
5/5
TrustpilotKFH mortgage services
We used the KFH mortgage advisor to find a good mortgage deal for our house and to remortgage when our existing mortgage deal ended. Pardeep Chahal our mortgage advisor found us good mortgage products twice which were tailored to our needs, especially where we were concerned about the ERC requirements of our existing mortgage. He was very helpful, we would use KFH again based on our experience with them.
5/5
TrustpilotGood experience buying and selling
Good experience buying and selling through the Sydenham team. I was looked after by Siobhan and Toby who cared about the people in the chain and kept everyone informed at each stage. It took longer than expected but KFH were on top of things and good at maintaining calm. Thank you for looking after me.
1/5
TrustpilotI had a disappointing finish for a sale…
I had a disappointing finish for a sale of a flat. Communication was not forthcoming despite requests for regular updates, and also found that there was minimal effort for completing the elements required for the sale which were difficult for an offshore seller. Branch used - Raynes Park.
5/5
TrustpilotKFH works hard
KFH renting team in Putney went above and beyond to secure a tenant for me and welcome the tenant.
5/5
TrustpilotChris - Raynes Park branch
Chris was amazing from start to finish, professional and fast, well communication. Highly recommended
5/5
TrustpilotHolly has been excellent in helping me…
Holly has been excellent in helping me find a suitable Tenant. Thank you :)
5/5
TrustpilotFlat purchase with KFH
We recently bought a flat with KFH Earlsfield through Natalia Wijata, and had a great experience with the whole agency. Natalia took us around 13 properties, all of which were were exactly what we asked for, and through the purchase process was extremely proactive to ensure all enquiries were resolved. We are very happy with Natalia and KFH, thank you for everything!
5/5
TrustpilotExcellent friendly service was provided…
Excellent friendly service was provided by the company letting many of my properties todate. Also I take this .opportunity to commend The manager and staff for their support and advice. In particular tooting Broadway branch where most of my properties are dealt with.
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