Trusted Agent profile · Westminster
★★★★★
2,022 reviews across 2 platforms
136 Baker Street, London, W1U 6UD, Westminster, W1U 6UD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 136 Baker Street, is rated 4.4 out of 5 across 2,022 reviews on two platforms, including 253 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleWe were helped by Sarah when looking for our apartment and can say that she provided us with a very friendly and professional experience. Even though we ended up renting through a different agency I would definitely reach out to KFH again.PositiveProfessionalism
1/5
TrustpilotIncompetent real estate agency
Actually renting a mold appartment (mold even inside the fridge) from KFH. The real estate has been advised of the issue 4 months ago and so not take necessary step to sort the issue.In addition, they do not respect their "raising a claim" procedure available on their website.
4/5
GoogleIt was a good experience dealing with KFH. Audrey was quite helpful and understanding throughout the process.
5/5
TrustpilotHelpful, attentive, good communication
Helpful, attentive staff without the marketing spiel you get from some agents. They communicated well throughout. It took me 18 months and 2 collapsed chains before I finally moved with this agent so I had a lot of exposure to agents that did not handle things well/communicated poorly. They really made a difference during a stressful time and I would happily recommend these agents to others and use them again in future.
5/5
TrustpilotHouse sale transaction in Motspur Park
The agents at KFH were professional to deal with. My house sale through them went through pretty efficiently and they kept me in the loop all the time, acting as go between between me and the seller. They were on time for appointments but sometimes I felt a bit rushed at the property. It's a bit decision, buying a house and maybe their next appointments were a bit tight time-wise. But satisfactory and pleasant all round.
3/5
TrustpilotFantastic letting agents
Fantastic letting agents , good communication , quick and quality service and were quick to get a tenant in. The quality of offer to landlords drops after tenant is in , poor communication about costs and rent , not replying to emails , hard to get hold off right person e.c.t
5/5
TrustpilotTom was very methodical and…
Tom was very methodical and professional to provide all necessary information and up to date with the sale process.
5/5
TrustpilotIna was great and communicated swiftly…
Ina was great and communicated swiftly and well. She handled the sale of my property with calmness and expertise.
5/5
GoogleDominic Baldwin is a fantastic Lettings Agent. Secured a place for me in Marylebone on a short term basis and in South kensington on a Long let. A great negotiator with great manners! A pleasure to work with I would recommend him to anyone looking in Central, Westiminster, KYandC.
5/5
GoogleDuring a busy time in the market i had to find a place very quickly. Jack Eugenio at KFH was fantastic he listened to what i needed stayed within my budget and actually got back to me (the only agent that did). Would highly recommend Jack very hard working.
1/5
TrustpilotLack of transparency
Lack of transparency! Rented a property with them and not told that the fees will be taken upfront for the term of the tenancy. (in 2 year contract that is a huge cost to pay upfront). It was massive shock! I was told that the only charge is the percentage of the rent, however not told that excludes vat and also there was additional significant charge for signing a contract.I had to wait over 3 weeks to find out about financial statement.Overall very very disappointed!!! Definitely not be using them again.
5/5
TrustpilotThe team at KFH worked diligently to…
The team at KFH worked diligently to get our property purchased across the finish line. Without their continued effort, specifically Craig Dougan, this process would have gone on much longer than it did and possibly would have fallen through. I highly recommend this branch to anyone looking to purchase or let!
5/5
TrustpilotThe sale was handled in an effective…
The sale was handled in an effective and professional way.I will certainly recommend KFH to my friends and associates. In particular Nicholas H.
5/5
TrustpilotVery grateful to the team at KFH
Very grateful to the team at KFH, particularly Fred Abayeta and Ravi Chauhan for their continuous expert advice, support and facilitation! Absolutely a splendid experience
5/5
TrustpilotGreat customer service.
Great customer service.The property sold quickly and Callum was very attentive throughout the whole process.
5/5
TrustpilotSmooth and transparent process
Overall process was very smooth for us. Charlotte was very responsive, professional and transparent with us which is very much appreciated!
5/5
TrustpilotExcellent experience
Working with Darren Tait to purchase my property was truly an exceptional experience. He is an absolute professional, honest and full of integrity, an excellent communicator, and proactive. I have dealt with others at KFH, and they frankly pale in comparison. If you are using their services, I highly recommend requesting Darren; his process is flawless.
5/5
GoogleOutstanding dedication - knowledge - grit. Totally no nonsense. I could not wish for better. Thanks Angelo (sales) and Valentina(lettings)!
5/5
TrustpilotThe representative Myles Simon was very…
The representative Myles Simon was very professional, courteous, on time with a very friendly manor.
1/5
TrustpilotAvoid
Avoid West Hampstead branch. Don't seem to capable of reading a court judgement and then break the court judgement repeatedly entering your property illegally and without consent. The complaints department of KFH think that this is perfectly fine and a right task to perform and that there is nothing wrong with this action. Wow. Please do business in an ethical way and save people from pain. Disgusting.
5/5
TrustpilotVery professional
Thank you Sally and team. Very professional and helpful.
5/5
GoogleValentina and her team have been excellent as always in finding us a suitable tenant within only a couple of days! Very professional, informed and proactive. Thank you again for all the help.
5/5
TrustpilotThanks KFH
KFH and especially Deana were amazing. Deana understood our property requirements and was very patient as it took us a couple of years to find our new home
5/5
GoogleI had a fantastic experience dealing with KFH's Marylebone sales team. Their sound advice and unwavering support guided me seamlessly through the entire sales process. They were professional and their friendly demeanor made the experience truly enjoyable, and I highly recommend KFH and the team in Marylebone for anyone looking to buy or sell a property. Angelo and Kemi are absolute gems!
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