Trusted Agent profile · Westminster
★★★★★
1,817 reviews across 2 platforms
186 Queensway, London, W2 6LY, Westminster, W2 6LY
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 186 Queensway, is rated 4.4 out of 5 across 1,817 reviews on two platforms, including 295 Google reviews rated 4.8. See how it compares with other estate agents in Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotKFH North Finchley team delivered end…
KFH North Finchley team delivered end to end service . Dillion from Rentals and Stuart/Hannah helped every step of the way with sale of our beloved house. They made themselves available whenever we need them. I am greatful for their service.
5/5
TrustpilotReliable and trust worthy professional service
Honesty, customer care, prompt and professional approach to remit their responsibility. Well organised and trust worthy. I have been enjoying their expert services for the many years and expect to do so inthe coming years.
5/5
TrustpilotTenancy renewal
This was a tenancy extension and it was handled efficiently though of course less work for KFH for the same fee. Might be worth considering reduced fee rate for renewals. However, we have worked with KFH for several years as landlords and have valued the professionalism and efficiency of the service we have received.
1/5
Trustpilot72 viewings shop record
72 viewings shop record. No phone call from shop manager at any point through the 12month nightmare. Continuous viewings being taken my trainee agent. 40 grand less than they told me they could sell it for. Overall absolute s**t show
5/5
TrustpilotProfessional team
The team at Raynes Park is very professional and responsive.
5/5
GoogleWe have been looking for a flat for quite a long time, until we have reached KFH Bayswater. While working with KFH we have been in touch with three lovely agents: Megan, Sam and Melodie: Megan helped us with the search, and the initial negotiation with the landlady. She was approachable and attentive to our needs. She showed us about 7 flats on 2 different occasions, all of them were relevant to our search and in good condition. When our offer was accepted (with minor changes) we wanted to view the flat one more time before committing to our new home. It was late afternoon on a Saturday, right before the office closes. Even so, Sam has agreed to show us the property on very short notice. She helped us secure the property and start the initial paperwork. Melodie helped us seal the deal and move into our new house. We were highly impressed by her professionalism: responsive promptly to any query or request we had, assisting us in our unique situation and ensuring our move to our new home is as smooth as it could possibly be. We highly recommend working with KFH
5/5
TrustpilotMy recent viewing experience with KFH
Thank you for Putney Hill Branch’s Diogo’s excellent customer service and friendliness. The viewing experience this time with him changed my impression of letting agents in general. Brilliant! Please keep up the good work!
5/5
TrustpilotEverything was dealt with quickly
Everything was dealt with quickly, lovely staff (Hari and Laura).Thank you
1/5
TrustpilotTenants beware - very little help when things go wrong
Front office rental agents - 9/10Property management team - 1/10Renewals team - 1/10Management -1/10 Great for international landlords who want to maximise the return from tenants, but terrible for tenants who need KFH’s assistance to get anything resolved. The industry needs to be better regulated and property management teams need to understand their responsibilities and show more urgency.
5/5
TrustpilotWorld class service from Stephen
From start to finish Stephen at KFH was world class in terms of fantastic advice and striking the right balance between urgent and informative without being pushy. He has also been able to provide brilliant referrals to supporting businesses such as our solicitor which has made the whole experience much smoother. Would highly recommend. From Rory and Esther.
5/5
TrustpilotMyles at KFH -Great agent!
I had the pleasure of meeting Myles today for a local property viewing. Friendly and super professional. Very knowledgeable of the renting process, the property details and surrounding area and amenities. Great communication throughout the set up and follow up. An asset to KFH
5/5
Trustpilot5 Stars for Acton sales team
What a great sales team at the Acton branch of KFH. I had to sell up at a tricky time - thanks for the mortgage meltdown Liz and Kwazi - and the sales guys performed with aplomb. They were upbeat, determined and full of good sense in their sales strategy. Five stars well-deserved!
2/5
TrustpilotThe service provided by KFH is slow and…
The service provided by KFH is slow and there is lack of coordination between various departments. Many tasks of repair etc are expected to be organised and executed by the landlord. The tenants have also mentioned on many occasions that the KFH team responds slowly and it is difficult to contact them
5/5
TrustpilotA pleasure to meet with
Very polite, professional and informative. Thank you Jenelle.
5/5
TrustpilotMorgan - KFH Tooting 5/5
I have been in my new flat for a month now and could not be happier. Morgan from the Tooting branch was wonderfully helpful throughout the whole process. Very helpful and patient as we decided exactly we were looking for and picked out the perfect place after a couple of months searching.
5/5
TrustpilotGreat experience so far
Nick Reeves as our estate agent has been great, he took on board our needs/what we were looking for and found our perfectly property incredibly quickly. Lucas Matta has also been great as our Mortgage Consultant. We're first time buyers and he's been incredibly helpful and thorough, finding us the best rate available. Really good experience so far.
5/5
TrustpilotKFH Northcote Sales Team - best in area!
The entire sales team at KFH Northcote are fantastic, by far the best agents I've interacted with in the area. Listed and sold my property within a week. And super mindful of timings when bringing potential buyers around given we have a young baby. We had the pleasure of dealing with Joe and couldn't recommend him highly enough.
5/5
GoogleSearching for a flat is very stressful but Karim put us at ease. No pushing, no hurrying us throughout the process, basically not being a robot and read lines throughout the viewing! He smiled, spoke gently, did not pressurized us and gave us time and space to decide. There should be more of him in the property estate industry. Well done Karim! Thank you.
4/5
TrustpilotA rather fraught experience
KFH were efficent in setting up the offer for sale but after the second viewer had made an acceptable offer they appeared to be doing very little as negotiations dragged on. It is hard to say what more they could actually have done, but a general impression of more proactive support would have been welcome.
5/5
TrustpilotThe attitude of the team headed by…
The attitude of the team headed by Anton at the Earlsfield branch.
5/5
TrustpilotI recently sold though the KFH Catford…
I recently sold though the KFH Catford branch.Alex and all his team were very professional throughout the process. They kept me fully informed at every stage and achieved exactly what they stated they would do at the outset.
1/5
TrustpilotSomeone called and asking earning has…
Someone called and asking earning has to be £58000 annually for rent a house from them. If i earn £ 58000. Why should i rent the house from you. I will buy the house instead. So funny. They just lie not to give house to worker's.
5/5
TrustpilotA great team to work with - securing great results!
The Wimbledon KFH team (namely Jimmy & Maryam) managed to secure a significantly higher sale price than we had expected. They were efficient, proactive, communicative, open and transparent at all times. We were very impressed. Highly recommend.
4/5
TrustpilotBought a house through KFH
Bought a house through KFH, overall good experienceHad a bit of a disconnect with the buyers, which I think could have been ironed out with slightly better communication from our agent. That said, overall it was a good experience and we liked working with them
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