Trusted Agent profile · Westminster
★★★★★
1,812 reviews across 2 platforms
186 Queensway, London, W2 6LY, Westminster, W2 6LY
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 186 Queensway, is rated 4.4 out of 5 across 1,812 reviews on two platforms, including 295 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Management at it’s best
My Property Manager Nick at KFH is excellent, he always goes over and above to offer help and support to me as a landlord. Which in itself is a rare occurrence in this day and age but especially appreciated as part of a large company. I could not recommend anyone more highly if you are looking to entrust your property to a professional.
5/5
TrustpilotKFH mortgage advisor - Kevin Hurley
Kevin was a really great mortgage advisor and the whole process was super smooth. It was a very stress-free way to manage the finance side of the move, and when our original purchase fell through he and Heather managed all the admin for the address change etc. he was easily reachable and responsive to our emails, and we wouldn’t hesitate to recommend his services.
5/5
TrustpilotGreat service from Earlsfield KFH
We had a brilliant experience selling our flat with Earlsfield KFH. Rebecca and her team, in particular Tom and Natalia, were fantastic from start to finish. They were professional and hard working, arranging a huge number of viewings from the moment the flat was on the market which enabled us to find a buyer really quickly. Even when the first sale fell through, they continued to work really hard to find a second buyer in record time to ensure we didn’t lose our onward purchase. We couldn’t recommend them highly enough and wouldn’t hesitate to use them again
5/5
TrustpilotProperty sold through KFH Blackheath
Selling my property through KFH Blackheath felt seamless. Lynne was extremely supportive and attentive throughout ensuring communications were consistent between all parties involved. My first buyer fell through but Lynne remained positive and within a week we had another buyer due to her proactiveness and persistence. I would definitely recommend KFH Blackheath to others looking to sell their property. Thanks to Lynne and the wider team, I really appreciate all the support you provided throughout the process.
5/5
GoogleI am so happy and grateful for the kind support and great assistance I have received from the letting department of the Queensway branch of KFH, especially Leanne Stephens. 🌹Thank you . Aizhan …
5/5
TrustpilotExceptional Service from Sawan and Sharon
I recently had the pleasure of working with Sawan and Sharon on my mortgage application, and I cannot express how grateful I am for their exceptional service. Both of them demonstrated incredible patience and attention to detail throughout the entire process.Their dedication and thoroughness made the mortgage application seamless and stress-free. I truly appreciate their professionalism. Additionally, Sawan went above and beyond to assist me in monitoring interest rate movements, providing invaluable insights.I would highly recommend Sawan and Sharon to anyone seeking expert assistance with their mortgage needs.
5/5
TrustpilotBest experience with Lucy Baker, KFH
We relocated to the UK last month and I had a few weeks to find a place. I registered with KFH and immediately received property alerts. My second viewing was at our home. I was more than an hour late, I let Lucy Baker know and she kindly waited. I loved the house and immediately started the process. From the start of the process to moving in and only a few weeks in, Lucy and the team was helpful, guided me on everything and made this scary process easy and seamless. I had heard horror stories about how difficult it could be to rent a home as a foreigner without a credit history, but that was not my experience. Professional, helpful, warm and friendly was what we got from Lucy. I highly recommend her, the branch and the team.
5/5
GoogleTop quality service, Caspar found me my dream flat and got it completed in just 2 months! Great knowledge of the market and mediating seller and buyer demands. Strongly recommend.
Thank you so much for your kind words, Jack! We're thrilled to hear that Caspar provided you with top quality service and helped you find your dream flat in just two months. Your recommendation means a lot to us and we look forward to supporting you again in the future
5/5
GoogleDemi-Marie at KFH was great. She exceeded expectations and was knowledgeable about the local market. She seems to genuinely care about securing the right home for you.
Thank you for sharing your experience, Andrew. We are delighted to hear that Demi-Marie exceeded your expectations with her local expertise and genuine care. Our team is committed to being reliable and supportive, ensuring we align with our clients' goals. We appreciate your feedback and look forward to helping you achieve truly successful outcomes in the future
5/5
GoogleVery professional , KFH rented out the flat of my 2 boys.. Thank you Tom and particularly Melodie Nguyen for facilitating and responding swiftly to every step to finalize the process. One of the best services I have encountered during the past years particularly making the client feel the most important. My Review in 2023: 55 CARROL HOUSE I want to thank Ricco Leslie MARLA, in restoring my confidence in KFH, with his personal concern to us customer, in responding swiftly to all issues, in solving all bottlenecks. Many thanks and hope all the service providers measures up to his, ,
5/5
GoogleWe were very happy and pleased with the service from KFH, especially working with Andre Walcott and his assistant Sharon Seale. Andre was extremely professional, efficient and went above and beyond for us. He gave expert advice and provided very clear communication especially during the difficult economic time. He helped kick start alot of documents I needed to acquire a mortgage. They are a dynamic duo and we are very grateful to of had them working on our case. We would recommend them to anyone wanting a good experience, with well knowledge professionals. They have taken what is known to be a difficult and tedious task to one that was actually very smooth and stress free. Thank you for everything.
5/5
GoogleI came across Sabina Csok from the KFH office in Westbourne Grove. She was amazing, she helped me immediately to find a new apartment within my budget and requirements. In the times we are now, most of my friends are having nightmares about finding a place. I was extremely lucky to find Sabina as I just needed one visit to check the place without the need to go for further checks to other apartments. My offer was arranged smoothly and they are giving me advice on everything needed within the move. She is not only highly professional but also really friendly. If in the future I need an apartment again, I will without a doubt contact her and KFH first for help, I highly recommend them and particularly Sabina.
5/5
GoogleHad a viewing for a flat close to Paddington with Ali the other week. From the first phone call to the viewing the experience was very pleasant. After weeks of contacting various agencies and agents, I have to say, that the experience provided by Ali was by far the most seamless and professional. Ali was very knowledgeable about the property and was very helpful when it came to furthering our understanding of the terms and requirements of the contract. Ali was also very quick to reply to any enquiries we had after the viewing. Overall great experience. Thank you to Ali and KFH Bayswater!!
5/5
TrustpilotExtremely helpful and an excellent asset to the company.
Swan, Ravi, and Sharon were an excellent, passionate, and enthusiastic team. They responded very quickly, were friendly, and always available to help. They listened to our concerns carefully and went above and beyond to assist us, which was extremely helpful. They made our home-buying process smooth and hurdle-free.I can't thank them enough, their help was greatly appreciated. Many thanks, Swan, Ravi, and Sharon.Highly recommended for anyone. Great people.Roopender and Jyoti
5/5
TrustpilotGrear broker who helped me with my first mortgage
Sawan was a great broker who helped me secure very good mortgage in the turbulent times of extremely volatile interest rates! He was always available to answer my questions and kept me in the loop on what was going on in the market and how the rates were changing. Sharon was a great support in the process after I received the mortgage offer. It was my first mortgage in the UK and Sawan and Sharon made me feel more comfortable and confident in the process. Thank you!
5/5
TrustpilotA great team!
I wasn't looking forward to the whole selling the house thing, but I needn't have worried. Laura, Harry, and the rest of the team were professional, efficient, and hugely importantly kept me informed as to what was going on. There are always delays, or periods where you wonder if anything is happening but I had regular emails and phone calls from the team keeping me up to date with the progress. I can recommend them without hesitation.
5/5
TrustpilotCompetent and professional
Will and Amanta did a wonderful job in selling my flat in Kingston for me. I live abroad, so I needed a reliable, pro-active estate agent capable of selling my flat in my absence to manage efficiently all the viewings and offers; which they did very competently and professionally. I would most certainly recommend KFH, particularly Will and Amanta who I found to be very approachable, pleasant and caring during the whole process. Many thanks Will and Amanta for everything, I can’t thank you enough! I wish you all continued success!
5/5
TrustpilotExcellent lettings service in Chiswick
I would like to sincerely appreciate the way KFH Chiswick Lettings Team (and Rebecca in particular) managed our recent tenancy. Throughout the period we were renting the property and upon closure, the service provided by Rebecca and team was impeccable in quality and timeliness. Balancing landlord and tenant needs in a really healthy and fair way throughout the tenancy made it positively memorable.
5/5
TrustpilotSally and Hannah were great!
Sally and Hannah were great!Given I was travelling from the south coast to do viewings, Hannah arranged for visits to several houses in an afternoon. She was very knowledgable about all the properties and I was so impressed with her professionalism. Once my offer had been accepted, the vendors refused to take the house off the market until exchange and Sally was very supportive during what was a stressful time. There were a number of issues that cropped up over the intervening weeks and she managed these expertly and efficiently, liaising with all the other estate agents in the chain whilst communicating regularly with me so I was always kept in the loop. Thank you both!
5/5
Trustpilotvery professional
Pardeep was very professional and helpful on choosing the right cover and finding the best quotes for our insurance requirements. He took care of everything, from finding the right insurance, at the right price (and challenging the p ice when asked) to liaising with the insurance to ensure all the info they had to start our cover were accurate. I really recommend
5/5
TrustpilotFantastic help for first time buyers!
Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot thank him enough for all the work he has done!
5/5
TrustpilotExceptional mortgage advisor Lucas M
Lucas M from KFH provided us with an outstanding level of service as our mortgage advisor. He consistently offered thorough, up-to-date advice in a super friendly manner (despite all of our basic questions!!). Lucas was always accessible and responsive, making it easy to reach out to him whenever needed. I would seriously recommend him to anyone in need of mortgage advice. Thanks again for your help Lucas!
5/5
TrustpilotTROUBLE FREE SALE. I approached three estate agents in the…
I approached three estate agents in the Hornsey area and was particularly impressed by Barrington Dutton of KFH whose attitude was so positive. I was selling a property in my role as executor for an old friend who had recently died. Although we could not sell until we had probate, Barrington showed the house to a variety of interested parties, some of whom offered significantly more than the asking price. When the mortgage rate began to climb, we lost these offers and the house suffered water damage during the winter. Undeterred, Barrington achieved an excellent offer from a purchaser who was happy to pay a good price for the property in its unrestored state. I am really grateful to Barrington and his team at KFH Crouch End for achieving such an excellent result in what the newspapers constantly refer to as a falling market.
1/5
TrustpilotVery disappointing experience
I recently sold a flat through KFH Canada Water and I would not recommend using them. I found the interaction with them very unpleasant and unhelpful. My agent was consistently condescending and uninterested. The way he spoke to me was unacceptable; I was shouted at over the phone, he frequently talked over me, and he refused to let me finish my sentences. His sole interest throughout appeared to be the buyer, who could not be inconvenienced at any cost, even to my own inconvenience, and he clearly forgot that he was supposed to be acting as my agent, which is extraordinary on reflection.Selling and buying properties is a stressful and emotional process and we had a fairly complex chain whereby we had to exchange and complete the purchase/sale of 3 properties simultaneously, involving multiple parties. It was a challenging transaction and had to be carefully managed by everyone involved. My agent was the least responsive/supportive of the group (and some way short of the other KFH agents acting on one of the other properties) and made very minimum contribution out of the 3 real estate agents that we worked with. When they did take up the reins it was to chivvy me into doing whatever the buyer needed, rather than supporting me as my sales agent. He has caused unnecessary frustration by putting pressure on me to conclude on the single sale when the whole chain was being delayed due to a factor outside of our control (another party in the chain was waiting for a mortgage offer). Rather than help me with the communications with my buyer, he threatened that that the buyer would pull out if I could not provide certainty on timing - in that particular conversation he imposed 3 hours to respond, which was completely unreasonable given the delay was not within my control. Clearly, he had no interest in anything other than getting his commission from selling my flat. At the end of the day, the delay was one week and during this already stressful time he only created more tension than help easing it.As soon as we finally completed on all 3 properties, we simultaneous had multiple calls from the real estate agents and our solicitors to say congratulations. My agent from KFH Canada Water was the only one who failed to do the same. This said a lot about how much the sale mattered to him.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
