Trusted Agent profile · Westminster
★★★★★
1,812 reviews across 2 platforms
186 Queensway, London, W2 6LY, Westminster, W2 6LY
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 186 Queensway, is rated 4.4 out of 5 across 1,812 reviews on two platforms, including 295 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotShyanne and Dimitri were so helpful throughout
Shyanne and Dimitri were so patient and kind in helping us find the 1 bed of our choice in Wimbledon. We were doing the property search from Edinburgh and relied on their expertise with helping us around. So really appreciate the assistance.
5/5
TrustpilotI highly recommend this property and…
I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.
1/5
TrustpilotTotally appalling and useless company
Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost
2/5
TrustpilotPoor property management
We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.
5/5
TrustpilotHas the best experience buying my first…
Has the best experience buying my first property with Sawan as my mortgage advisor. He made sure I fully understood each step of the process and worked hard to get the best mortgage for me. He was always available when I needed anything and would answer all my questions with a full explanation. Could not have gone to a better mortgage advisor! Thank you Sawan!
5/5
GoogleSabina Csok was so helpful when I was applying for my apartment! She helped me with the entire application process and even expedited the process as I had a quick turn around. She also was able to provide me with increased support as I was applying from outside the country and needed additional help understanding and completing the steps in the referencing process. I would 100% recommend Sabina and her colleagues at KFH to help you find an apartment! Especially if you are an expat, KFH is the way to go!
5/5
TrustpilotProfessional and personable approach…
Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.
5/5
TrustpilotProfessional property management service
I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.
Thank you for your kind words, Anne-Marie. We are delighted to hear that you find our service professional and timely. Our knowledgeable team is dedicated to providing quality support and achieving truly successful outcomes for our clients. If you need anything further, please feel free to reach out to us.
5/5
GoogleWe loved working with Elena who found us a lovely apartment! Elena is polite, friendly and profession. Throughout the process she communicated well, answered our questions and accommodated our schedules. Thank you Elena for your exceptional service!
5/5
TrustpilotWe want to thank KFH Wimbledon branch
We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon
5/5
TrustpilotDrawn out process, but Martin's tenacity and perseverance paid off!
We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!
1/5
TrustpilotKFH are not a good lettings agent
KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.
4/5
TrustpilotDemi Maria is amazing
Demi Maria is amazing. She is very sweet and extremely helpful. She follows up and makes sure to be swift. During this stressful time, she communicated effectively which kept us optimistic. She even helped us past working hours. Really would recommend using her
5/5
TrustpilotThanks Euan and team!
Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!
5/5
GoogleHave been using KFH as Managing Agent for a few years and I am quite happy about the overall service. Specific praise to Demi, who is very competent and customer-oriented.
Thank you for sharing your experience, Riccardo. We are thrilled to know you appreciate our reliable service and Demi's knowledgeable, client-focused approach. Your feedback is invaluable to us, and we look forward to supporting you in achieving truly successful outcomes in the future
5/5
TrustpilotAntonino was very helpful!
Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!
1/5
TrustpilotKFH have left hundreds of residents…
KFH have left hundreds of residents without hot water and heating in one of the buildings they “manage” for weeks in the middle of winter. There has been no urgency in resolving the issue - KFH have required constant chasing and communicated with residents terribly. And they have told lie after lie - one day it’s one issue, that’s not fixed, than it’s another, that’ll be “fixed” tomorrow, now it’s a new issue, repeat, repeat, repeat. Also no apology, or even acknowledgement from anyone senior in the organisation. They haven’t even met with the residents, hundreds of which have been washing in cold water for weeks. They have shown no compassion or care - they haven’t accessed if anyone in the building is vulnerable in any way, and they have ignored the needs of people with incredibly young babies and children. A cruel, callous organisation.
5/5
TrustpilotI would like to provide feedback…
I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!
5/5
TrustpilotMortgage Broker - Kevin Hurley
This is the second conveyance that I have worked with Kevin regarding my mortgage. Kevin is very responsive and eager to assist. He was willing to scour the market for cheaper mortgage rates right up to exchange and was always on hand to navigate tricky elements of the process. I will be using him again when my mortgage is up for renewal in 2 years!
5/5
TrustpilotChiswick landlady
I have been a landlady in Chiswick for 10 years and have always used KFH Chiswick to find me tenants. I would particularly like to recommend Rebecca, who is the branch manager, for all her help in securing the most recent family to rent my house. She has acted wisely, respectfully and very promptly, advising thoughtfully with some difficult decisions I had to make. She went the extra mile.
1/5
TrustpilotI hated my experience with KFH
I hated my experience with KFH Dulwich. I bought a flat through them 6 months ago and forgot to write a review until a friend who is currently selling asked if I recommend them - I don’t. My EA was unresponsive and wouldn’t reply to emails for weeks, refused to let me have a second viewing after having my offer accepted, lied about a few things he had ‘checked’ about the leasehold, and on the day of completion was on leave without telling me so I couldn’t pick up the keys. I’ll never use KFH again.
5/5
GoogleI can't recommend KFH Bayswater highly enough. Paul Hyman and his team really know their market, go above and beyond, and get results. Candy Foy (Sales Assistant Manager) in particular exceeded all expectations of what an estate agent could offer. She has detailed knowledge of the housing market in our local area and sharp instincts about the psychology of potential buyers, both of which proved invaluable. She managed to find me not one, but two buyers both willing to offer the Asking Price, at a time when the national picture for sellers looked pretty gloomy. Utterly efficient, professional, unflappable, and with a great sense of humour, Candy liaised closely with me and the Buyer to ensure everything ran smoothly from start to finish. Nothing was too much trouble. We are very grateful for her expertise.
1/5
TrustpilotAfter months of mismanagement
After months of mismanagement, overcharging, and broken promises, KFH have now gone one step further, quietly deducting unauthorised fees after confirming in writing that no further charges would be made. They re-labelled their management fee as a “4% rent collection fee” for November, despite acknowledging their management role had ceased, and added new “Rent & Legal Protection” charges we never agreed to. These deductions were made after we had made clear in writing that no further fees were to be taken. Although earlier management fees were finally refunded, KFH continue to act in bad faith by introducing new, invented costs. Their conduct has been deceptive, contradictory, and utterly unprofessional. We will continue to post updates until all unauthorised charges have been refunded.
5/5
TrustpilotI recently used KFH for my mortgage application…
I recently used KFH for my mortgage application. I was very pleased with their service, particularly from their Mortgage Consultant, Lucas Matta. Throughout the entire process, Lucas was incredibly helpful, professional, explained every step in detail, and was always available to answer any questions we had. He made what can be a very stressful experience completely painless.If you're looking for a mortgage broker, I highly recommend Lucas Matta at KFH!
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
