Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom the moment Alan King came and did…
From the moment Alan King came and did the valuation, which was spot on, of my home Jackson-Stops got it right. All the team members involved came and looked round the house and the surrounding communal grounds, swimming pool and tennis courts, so as to give the best viewing possible to potential buyers. It took a week to sell my house and my buyers at the time were not even on the market but sold their house within 24 hours of making an offer on mine, also through Jackson-Stops. Chris was in touch regularly with updates and sorted out queries with all parties. We complete next week.
Nicola · 15 September 2021
Agent replied · 27 October 2024
Dear Nicola, we are delighted to hear such high praise for our Dorking team, thank you for sharing your experience and we wish you every happiness in future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAbove & beyond in a challenging situation
We live in the USA and initially rented our house in the UK through Jackson-Stops: we were delighted with their service in terms of professionalism, responsiveness, experience and level of expertise. However, with the pandemic affecting operations at so many levels, we decided for the fourth year of the rental to manage the property on our own. By the end of that year, we found ourselves in a difficult situation with our tenants once notice had been served. Despite having no obligation to help us, Paula, our initial letting agent, very kindly offered us some excellent advice on how to handle matters and then went on to facilitate the tenants' handover back to us without further upset. I couldn't have been more pleased with the way the matter was handled and would wholeheartedly recommend Paula and Jackson-Stops as straightforward, straight-speaking agents in whom you can safely place your trust.
Sue · 12 September 2021
Agent replied · 27 October 2024
Dear Sue, many thanks for sharing your experience of our Newmarket team, we are delighted to hear that Paula supported you with straight-talking professionalism and advice, particularly in your time of need. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI can highly recommend using this agent
I have been using the rental services of Jackson-Stops for the past 20 years. Over this period, I have worked with various Lettings Negotiators at Jacksons-Stops, Zoe Everett is not only a credit to the company but also a pleasure to work with. I can highly recommend using this agent for their letting services. Manor Properties Investments Ltd
Mike · 29 November 2023
Agent replied · 27 October 2024
Dear Mike, we will ensure Zoe sees your review, and we're pleased that you have experienced a lettings service that you would recommend. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotKarl was outstanding helping us sell…
Karl was outstanding helping us sell our family home over the past several months. He was friendly and well organised and made the normally very stressful process a lot smoother, always keeping us updated and chasing along the solicitors as much as he could. I would highly recommend and definitely use again. Thanks for all the help, super professional!
Paul · 4 November 2023
Agent replied · 27 October 2024
Dear Paul, what a great review - thank you - and it's heartening to hear of your positive experience with Karl at our Lancashire branch. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotSimple.. Professional... Successful.. What more could you want!
Fantastic service, simple process from start to finish. Lottie and the team were fantastic in both the sale and purchase of our new and old home. The purchase was not a straight forward due to complications with the new property but the communication between ourselves and the sellers were second to none!I would also like to note that the selling process was a piece of cake and with only a handful of selected and qualified prospects we had 4 viewings and two asking price offers in just 5 days. What more can you ask for.Thank you Lottie, Chris, Ed and the team. Looking forward to the next one.
Carl · 29 July 2021
Agent replied · 27 October 2024
Dear Carl, we're delighted to receive such a glowing review of our Newmarket team, reflecting their expertise on both the buying and selling side. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotKarl Ormerod was amazing
Karl Ormerod was amazing. He was very knowledgeable and instructive of the house he showed us. He was able to answer all the questions we asked and came back to us promptly on questions we wanted asked of the seller. He kept us informed all the through and chased solicitors . He was on top of everything all the way through We could not fault him.
John · 31 March 2023
Agent replied · 27 October 2024
Dear John, we're thrilled you took the time to leave a review for Karl and the team in our Lancashire office, and that you found Karl to be knowledgeable and instructive. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI recently rented an apartment via Jackson-Stops and Georgia was absolutely amazing through the whole process. I felt very comfortable raising all my concerns which she and her team(shoutout to Will too) patiently handled. Georgia regularly updated me with feedback and even replied on weekends!! I highly recommend her as the perfect agent to manage acquiring new tenants!
Deepti · 26 October 2023
Agent replied · 25 October 2024
Dear Deepti,t’s great to hear that you have had a brilliant experience with our Pimlico office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you JS, Tunbridge Wells
An absolute flawless service by Jackson-Stops, Tunbridge Wells.A very special thank you to Katrin Olander for turning around my new tenancy so quickly. Katrin worked around my schedule and kept me informed of each step of the new tenancy process. From start to finish the whole experience was speedy, seamless and stress free. I am delighted to have found another tenancy through Jackson-Stops. This letting agency sets the bar high…they aim to please and are highly recommended.
Michelle · 2 November 2021
Agent replied · 27 October 2024
Dear Michelle, many thanks for reviewing our Tunbridge Wells lettings team. We're delighted you found our services absolutely flawless and will ensure your compliments reach Katrin. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotHouse sale Review
We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.
Kirsty · 1 April 2021
Agent replied · 27 October 2024
Dear Kirsty, Thank you for highlighting the professionalism and expertise of our Woburn branch. We greatly appreciate your recommendation too!Best wishes from us all here at Jackson-Stops.
★★★★★ 5/5
TrustpilotIf your thinking of selling your…
If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.
GDJR · 22 July 2025
Agent replied · 28 May 2026
Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!
★★★★★ 5/5
TrustpilotGreat, professional service
I am truly grateful for the ease and professionalism with which the team has managed my flat. They have listened and advised, and it's a comfort to know that any query will be met timely and thoughtfully. Ledj has made the effort to meet me personally and to liaise with the tenants, building a strong and personal rapport that makes communications between us all so much easier!
Tricia · 27 June 2025
Agent replied · 28 May 2026
Dear Tricia, we are very pleased to have been able to support you in the management of your rental flat, and delighted that Ledj and our team have dealt with any queries in a timely manner and with thought. Thank you for your five-star review of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent, reliable service
We recently purchased a property through Jackson-Stop and Neil was our broker on this particular sale. Throughout the process, Neil was communicative, responsive and always made us feel like we were a priority. Managing a sale between seller and buyer can often be challenging, but Neil has a flair for meeting the needs of all parties and keeping everyone focused on reaching the best possible outcome. Overall a fantastic white-glove experience and when it comes time to list ourselves, we will be looking to Jackson-Stops.
Hailey · 21 February 2021
Agent replied · 27 October 2024
Dear Hailey, thank you for recognising our communication skills and attention to detail. Best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThere are good estate agents out there...!
Having experienced the worst of estate agency (many times !) it was a pleasure to experience the best for a change. The old saying of you get what you pay for is certainly true - except the terms agreed with Jackson-Stops were very reasonable for what you get.From the outset, dealing with Neil and the team at Woburn was very professional and reassuring and you knew you were in the hands of people who were very experienced and knew what they were about. Having secured the sale we had been yearning several years for we then saw the real value of dealing with people who you can trust which is the very stressful post sale progression through to exchange of contracts.I highly recommend Jackson-Stops at Woburn.
Parish · 19 February 2021
Agent replied · 27 October 2024
Thank you for posting your review, recognising the proactive and professional service you received from our Woburn branch. It means a great deal to us all and I will make sure your feedback reaches Neil to share with the team. Best wishes, Jo from the Jackson-Stops marketing team.
★★★★★ 5/5
TrustpilotThe BEST estate agents
Having been ignored by the previous agents handling my property (a 'high value', high street stalwart) I was a little apprehensive about joining a new agency. I needn't have been: Mandy and the team at J-S Cranbrook were fantastic from start to finish. The communication was outstanding with regular updates and feedback. At the outset, I received excellent advice to boost the value. There was thorough vetting of viewers to ensure no time-wasters. I felt my hand was securely held at every step. They even handled the dogs! The outcome was great: lovely buyers, a smooth transaction and will remain my agents as and when I sell again. Huge thanks to J-S Cranbrook.
Liz · 19 February 2021
Agent replied · 27 October 2024
Dear Liz, thank you for recognising the support and expertise you received from our Cranbrook branch - we will make sure your feedback reaches Mandy to share with the team. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotPerfect House - Jackson Stops Exeter - Thank You !
In May 2020 we found our perfect house to realise our dream to relocate from Essex to Devon. Luckily for us, the property was on the market with Richard Addington and his team in Exeter. Whilst it may seem unusual for a purchaser to write a review their handling of this sale, that finally completed in early January 2021, would have been unlikely to have concluded without the team. An absent vendor living in Asia made the transaction a little bit more complicated on top of the COVID restriction placed on us all. Richard communicated regularly and arranged access for surveys swiftly and effectively. He managed time zones and communication within the short, but at times complex chain with ease. To summerise, Richard and his team are highly-capable with a wealth of experience. I would have no hesitation in recommending them to my family and friends.
Mandy · 30 January 2021
Agent replied · 27 October 2024
Dear Mandy, we’re proud to read your review of our Exeter branch, it sounds like there were many factors that could have delayed this sale, but Richard and his team navigated you safely through to completion. Wishing you every happiness in your new Devonshire home, best wishes from all the staff at Jackson-Stops.
★★★★★ 5/5
TrustpilotAn excellent experience from start to finish
Jane Bishop was wonderful throughout this difficult process (the sale of my late mother's house during lock down presenting both emotional and practical issues). She was easy to approach, she was quick to respond to messages, she went above and beyond in helping: for instance, she ensured that an agent went to the house weekly (even if there was not a viewing) to check on it for insurance purposes as it was an empty house. She facilitated the removal of some contents to local charities. And the house sale went through smoothly from one of the early viewings, achieving the asking price. Jane was exemplary throughout, and did not relinquish her attention to detail even after the house was under offer.
Becky · 11 January 2021
Agent replied · 27 October 2024
Dear Becky, thank you, we're enormously proud to read your review and will make sure it reaches Jane. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleFantastic experience with Jackson-Stops from start to finish - responsive, helpful, collaborative, I can't recommend them enough. Many thanks to Harry, Hamish, and team for making the stress of a house sale 1000x more manageable!
John · 17 November 2024
Agent replied · 8 December 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotHouse sale in Rousdon
Very efficient marketing and selling of our house by the Bridport branch and we cannot thank Michelle enough for her professional but friendly approach to our sale. Despite one hiccup caused by the unfortunate death of our first buyer, the process went through smoothly and efficiently. Michelle was backed up by an excellent admin team.
Jan · 8 November 2023
Agent replied · 27 October 2024
Dear Jan, thank you for taking the time to leave a review for the staff in our Bridport & Dorchester branch, and we are pleased to hear that Michelle was able to guide you smoothly and efficiently through the sale of your home. With best wishes from everyone at Jackson-Stops
★★★★★ 5/5
TrustpilotLesley from Jackson Stops is the best
We have moved around a lot and dealt with some of the worst people in this industry. But as a new tenant and having the little things ironed out and fixed as soon as humanly possible, Lesley Coppack has been absolutely outstanding. We are not sure if this is a function of not being in inner city London or what, but I don't want that to detract from Lesley's speed of service and all around competence to do a stellar job. Honestly, my wife and I cannot sing her praises enough
Jonathan · 12 October 2020
Agent replied · 27 October 2024
Dear Jonathan, thank you for taking the time to review our service, it's greatly appreciated and we will certainly pass this feedback on to Lesley.
★★★★★ 5/5
GoogleJackson-Stops Pimlico & Westminster is run and staffed by people who are honest, professional and efficient, as well as being highly knowledgeable of the area. I highly recommend the agency and especially those involved in securing my recent sale. They worked as a very effective team. Thank you, Harry, Alexander, Hamish, Clarissa, Alex and Alice.
Mark · 26 October 2023
Agent replied · 25 October 2024
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrom my initial meeting with Harry I knew the sale of my flat was in capable hands. Every member of the team I came into contact with were professional, efficient and polite. Ellie was an absolute star and her understanding of the feelings … More
Emma · 2 August 2025
★★★★★ 5/5
TrustpilotFirst class agent.
Matthew and his team sold our house in August 2020. They were professional, friendly, efficient and very easy to deal with. Added to that, Matt thought we could achieve more for our property than the other two agents we got valuations from. He was right. We had 8 viewings booked for the first week and it sold within four days. We can’t recommend Jackson Stops in Bury St Edmunds highly enough, they were excellent from start to finish.
Jan · 11 December 2020
Agent replied · 27 October 2024
Dear Jan, thank you for taking the time to describe your first-class experience of Jackson-Stops. Please don't hesitate to reach out if you need any future property advice. Wishing you all the best.
★★★★★ 5/5
GoogleI recently bought a flat in Pimlico with help from Clarissa at Jackson-Stops who was great to deal with throughout. She showed me round countless properties, often at short notice, and was never pushy or impatient even with my persistent dithering and troublesome availability with work etc. Thank you Clarissa for all your help.
Tim · 26 October 2023
Agent replied · 25 October 2024
Dear Time, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI've recently rented a flat with this agency and can tell that the service provided is extremely high quality. Indeed, Millie has been helpful and always available for any requests over the phone. The property management team is also currently still helping me blend in this new place and their efficiency is also notable.
Anthony · 26 October 2023
Agent replied · 25 October 2024
Dear Anthony, It’s great to hear that you have had a brilliant experience with our Pimlico office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
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