Trusted Agent profile · Westminster
★★★★★
725 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW, Westminster, SW1V 4RW
Jackson-Stops's office in Westminster, at 16 Sussex Street, is rated 4.7 out of 5 across 725 reviews on two platforms, including 257 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleMillie Bresnahan has been a fantastic help on my search for an apartment to rent: fast turnarounds, always available and with a big smile. Thanks a lot!
Dear Ivan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotBooked a viewing of a property in…
Booked a viewing of a property in Knutsford via the Alderley Edge branch.We arrived at our viewing only to find out our viewing had not been booked in the system and we couldn't view the property! The branch manager called me to apologise and she was dumbfounded at what had happened. Clearly the staff member had agreed our viewing but had forgot to book us in, was made to think I was the problem. Terrible service, avoid if possible.
Dear Phil, we are extremely sorry for the miscommunication, and we understand that Jackson-Stops Alderley Edge is currently in touch with you to rectify this to enable a satisfactory conclusion for you. With best wishes from all at Jackson-Stops.
5/5
TrustpilotGenuinely(
Genuinely(, Lauren, Caroline and Ann have been amazing. Old properties have issues and these guys jump on it straight away. Lauren is so professional and friendly. Brilliant.
Thank you for taking the time to leave a review for our staff and we're pleased to hear your experience has been amazing. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotProfessional, practical and responsive agents who can be trusted to act in your best interests
The team at the Newmarket Branch supported us through the sale of our cottage, providing sound advice as to market value and sales strategy, while providing reassurance throughout the entire sales process to completion.
Dear David, thank you for leaving a five star review of Jackson-Stops Newmarket, and we are delighted to hear that the service you received meant your overall experience was excellent. Thank you for recommending Jackson-Stops.
5/5
TrustpilotRecommended
Lottie has been incredibly helpful in the sale of the flat. Very professional and polite agent. Very tidy job from start to finish. Definitely the best agency in the Suffolk area.
Dear Eugenio, what a lovely review and thank you. We are pleased to hear that Lottie was incredibly helpful and that you believe Jackson-Stops is the best agency in the Suffolk area. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotLoren Pogue is a great communicator and…
Loren Pogue is a great communicator and has resolved problems with our rented cottage in quick course. Very happy that she is our point-of-call at Jackson Stops
Dear Luke, thanks for taking the time to leave a review and it's great to hear that Loren was able to solve any issues you had. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotHunting for a suitable property in Chichester
Hunting for a suitable property in central Chichester proved challenging but after a number of disappointing searches, Jackson Stops recognised the challenge and instantly produced the star property! Andrew Richardson listened to our request, showed us a property 30 minutes later, and we were immediately bowled over. 4 months later we are happily installed. Splendid service from Andrew, ably assisted by Phil in the Chichester office, helped us through the process most professionally and with charm.
5/5
GoogleHamish was exceptionally helpful during the purchase of our house in Pimlico. He was positive and available to answer queries we had during the process.
Dear Sophie, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience dealing with Jackson-Stops. Alice was very helpful throughout the process and always made sure I had the information I needed. We were able to conclude quickly and efficiently and I feel confident I can return for any other queries.PositiveResponsiveness, Professionalism
Dear Daniyal, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotSelling made easy
James and Ria were very professional and knowledgeable in all they did to help us sell our property. At all times they were available and very helpful. A joy to work with, ensuring that our property sold quickly with a minimum of stress.
Dear Nigel, thank you for leaving such a complimentary review of the service you received from our Barnstaple team. Best wishes from us all at Jackson-Stops.
5/5
GoogleI recently purchased through Jackson-Stops and the experience was fantastic. Clarissa was amazing, so friendly and helpful at every stage of the process. Highly recommended!
Dear David, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent helpful team
Great service from Ed and his team at Jackson Stops. From the first call we made to try to get a same day appointment to view a house we had by chance fallen in love with, to the stress free moving in day, to the aftercare with any questions arising, we have been really well taken care of by all the JS team. We love our new house and the journey to get here has been pretty smooth. Thank you all!
Hi Francesca, thank you for the lovely review, and we're pleased to hear about the great service you received. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotNew boiler for Christmas
I’m grateful and consider myself lucky to have estate agent that has been working so hard to get our boiler replaced in short time. The whole process been monitored and in safe hands of very polite and professional people big thanks to goes to Loren for delivering her best performance and the engineer's great efforts to bring warmth to our house just in time for Christmas. Merry Christmas to all. Cheer’sJj
Dear Jaroslaz, it's wonderful to hear that you feel you were dealt with by safe hands by Loren, and we're delighted that you took the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSo glad we chose Jackson-Stops to sell…
So glad we chose Jackson-Stops to sell our beloved family home. Neil was so professional yet sensitive to our needs. He kept us informed every step of the way without being intrusive and was always contactable should we have any questions or queries. Thank you again!
Thank you your five star review, complimenting Neil's strong communications skills. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotWilliam Jordan has been our contact for…
William Jordan has been our contact for over 2 years now.He’s always very professional and willing to helpThank you William
Thank you for taking the time to leave a review, and we will pass on your kind words to William Jordan. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotI can highly recommend Jackson-Stops
I can highly recommend Jackson-Stops. I was provided with an excellent service and guidance throughout the purchasing of my property. Big thanks to Lottie & Hayley (Newmarket office) for all their support.
Dear Freddy, we're very pleased that you rated the service you received from Lottie and Hayley as excellent, and we will pass on your kind words to our Newmarket team. Best wishes from all of us at Jackson-Stops.
5/5
GoogleI recently retained Jackson, Stops Pimlimco office to help me dispose of three local flats. The sales were put forward during the difficulties of 2020 - 2022, not an easy period Jackson's staff were endlessly patient, persistent and eventually came through with very good results. They are an efficient and very helpful firm to deal with and I am most grateful to all the staff for their courtesy and support. Jacqueline Duncan
Dear Jacqueline, We really appreciate you taking the time to leave such lovely comments about the Pimlico team. They will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Sarah Tranter , Customer Relations Team
5/5
GoogleWe sold our flat through Jackson-Stops Pimlico and were impressed with the service we received. Bryony was our agent throughout the process and she was extremely professional and efficient. She always kept us updated and well informed on viewings, and handled the offer process for us skilfully, ensuring we received the best price possible. She was also a calming sounding board throughout negotiations, thank you Bryony!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotI cant praise Ella and the team at…
I cant praise Ella and the team at Cranbrook enough, from start to finish an outstanding service, Ella has been in constant contact throughout, if your looking for someone to get you results then Ella is who you need, a first class service that gets you results
Thank you for praising the proactive and professional service from Ella and our Cranbrook team. Best wishes from us all at Jackson-Stops.
5/5
GoogleI am very happy to have found the The Jackson-Stops Pimlico team to help in our search for a new flat. The team, in particular Harriet and Alex, were always available, responsive, professional and friendly, and went above and beyond all of our expectations to help make the entire process, from our first meeting through to moving in, as smooth as possible. Harriet, Alex and the entire Jackson-Stops Pimlico team truly set themselves apart from the other agencies we've worked with in London.
5/5
GoogleRecently moved from Singapore to London, and had met with Harriet at Jackson-Stops as my lettings negotiator. It was a delightful experience. Harriet was thorough, responsive and provided me with transparency and clarity that I needed to make the decision to zero in on the property in Pimlico. She was kind enough to make the time to show us the property several times (including virtually). More than anything, Harrier was cheerful, friendly and made the decision much easier. The paperwork and process @ Jackson-Stops has been thorough and robust (so far). I hope the pleasant experience continues over the next 3 years - which is the duration of the lease I have recently signed. I strongly recommend Jackson-Stops and Harriet.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service and lovely people.
Dear Felix, Thank you for your kind comments regarding the Pimlico & Westminster team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotFantastic company to deal with
Had to relocate to Suffolk for work purposes and dealt with Paula at Jackson Stops in Newmarket. Great service and everything was sorted for me quickly, having moved in within about 5 weeks since I initially enquired about a place to rent.Wound highly recommend the company.
Dear Jonathan, thank you for praising our Newmarket team for their support during your speedy relocation. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotA great experience!
Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!
Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
