Trusted Agent profile · Westminster

Jackson-Stops Pimlico reviews in Westminster

4.7

★★★★★ Excellent

726 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW, Westminster, SW1V 4RW

Jackson-Stops's office in Westminster, at 16 Sussex Street, is rated 4.7 out of 5 across 726 reviews on two platforms, including 257 Google reviews rated 4.9.

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4.9 / 5

257

Reviews on Google

This office

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469

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

We could not have been happier with the service we received from Jackson Stops, Woburn. Neil Abraham handled the sale of our property with both professionalism and friendliness. He has a great sense for the business, is always approachable and responsive and went way beyond the call of duty on several occasions. Thank you Neil.

Arzu · 23 February 2021

Agent replied · 27 October 2024

Dear Arzu, thank you so much for your glowing review of our Woburn branch, highlighting the professional and proactive service you received. Best wishes from us all at Jackson-Stops.

5/5

Google

We recently had the absolute pleasure of working with Clarissa H during our search for a new property. Her professionalism was apparent in her knowledge of the market, her ability to communicate effectively throughout the process, her willingness to assist above and beyond a basic requirement, her patience and general wealth of information relating to the actual purchase process and her top class referrals to services to assist with the purchase process. Thank you for a wonderful first time experience!

Stephanie · 26 October 2023

Agent replied · 25 October 2024

Dear Stephanie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Polite , professional and efficient

Alice Creighton from Jackson - Stops visited my property last month, she was on time , polite and professional . Alice accompanied me around the property and listened to the problems I had . I felt very supported as she took photos and listened. After Alice’s visit I was quickly contacted by the relevant professionals to complete the works, I was really impressed at how quickly this was arranged . I had to contact Alice a few times with a couple of queries over the past few weeks and her reply has always been quick and informative, and minor problems solved instantly .I’m very impressed with the service that Alice provided , and feel secure that any future issues dealt with just as efficiently.

Wendy · 24 October 2023

Agent replied · 27 October 2024

Dear Wendy, thank you for writing a review about the service you have received from Jackson-Stops and Alice in particular. It's wonderful to hear about your positive experience you've had. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent service.

The service provided by Anthony and the team at Jackson Stopps team at Woburn was exceptional. Not only did they achieve full asking price for my sale, but more importantly they were completely transparent with the information and maintained excellent prompt communication which is the most important quality when dealing with any sale.

KF · 16 June 2021

Agent replied · 27 October 2024

Dear KB, thank you for taking the time to leave your review, we're glad to hear our Woburn team were excellent communicators throughout your sale. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Great experience with Loren

Great experience with Loren, Loren was able to communicate effectively and in a timely manner to resolve an ongoing issue I had! Very pleasant and nothing was too much trouble for her.

Jem · 9 October 2023

Agent replied · 27 October 2024

Dear Jem, a lovely review - thank you, and it's wonderful to hear that your experience with Loren and the team was a positive one. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

A more than satisfactory experience.

Our objective last October when we approached Jackson-Stops to market our property was to achieve a sale as soon as possible. Market conditions were not favourable and even deteriorated over the winter months. Despite this, Karl Ormerod approached the challenge professionally, liaising with us throughout the process and communicating regularly (not always during standard office hours). Karl’s approach was business like, which in itself gave us confidence (as clients) and I am certain helped to get the buyer over the line.A job well done!Rod.

Mr · 6 October 2023

Agent replied · 27 October 2024

Dear Mr Hill, we are delighted to hear about your positive experience with Karl in our Lancashire & the Sefton Coast branch, and its wonderful to that Karl's approach gave you confidence. With best wishes from everyone at Jackson-Stops.

5/5

Google

Johnny Hyslop was excellent and ensured the transaction went smoothly

Mark · 24 November 2024

Agent replied · 8 December 2024

Dear Mark, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie

5/5

Google

I am moving to London for work and Jackson-Stops have been extremely helpful and easy to work with in the process of renting my new place there. Georgia, my point of contact, has been very responsive and helpful throughout the entire application, rental agreement, and moving-in process. I highly recommend them to anyone looking to rent a flat in London.

Chiara · 23 October 2024

Agent replied · 9 November 2024

Dear Chiara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie

5/5

Google

I am a property buyer with Jackson-Stops Pimlico and very happy to be assisted and guided through the process by Johnny, whose tactful behaviour and skilful sensitivity, while tackling the sale competitively and with care, with attentiveness to client needs during the purchase process were outstanding and made it as smooth as possible up to the completion date.

Agata · 8 November 2024

Agent replied · 8 December 2024

Dear Agata, Thank you for your kind comments regarding Johnny and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie

5/5

Trustpilot

What a great team

The team at Jackson-Stops are outstanding. They handled my purchase & in particular Mandy went over & above the call of duty in chasing Solicitors, liaising with the vendor & always keeping me updated every step of the way. I highly recomend them & wouldn't hesitate in using them again. Thanks you for making things easy.

Spencer · 26 February 2020

Agent replied · 27 October 2024

Dear Spencer,Thank you very much for your review.Best wishes,Jo from the Jackson-Stops marketing team

5/5

Trustpilot

Philip and his team were excellent

Philip and his team were conscientious and incredibly helpful, personable and considerate at all times and were the epitome of professionalism. I wouldn't use any other estate agent other than Jackson Stops now and all my relatives are doing the same because they go above and beyond.

Jane · 23 February 2022

Agent replied · 27 October 2024

Dear Jane, thank you for your heartfelt review, we're delighted Philip's team-work, expertise and diligence shone through. Best wishes from us all at Jackson-Stops.

5/5

Google

I wanted to take a moment to share my positive experience with Mr.Sam From the very beginning, he made the entire process of viewing a property so much easier and stress-free. He is professional, attentive, and incredibly responsive to all of my questions and concerns.he took the time to understand exactly what I was looking for and helping me find the perfect property. Throughout the process, he is clear and transparent, ensuring that I am keeping informed every step of way I highly recommend mr.Sam to anyone looking to buy, sell, or rent a property. He go above and beyond to provide a fantastic experience. Thank you again for your excellent service! ---

Bodour · 22 March 2025

1/5

Trustpilot

Sadly 1 star

Sadly 1 star. My experience with them is they are dishonest and will work within legal frameworks whilst lying to you. Bought a non primary residence in the Cotswolds with them recently, was told the oven was an everhot.. it’s not, it’s a smeg. Was told the property had previously been under offer at the same price.. it hadn’t, it was 150k lower, found out through severe googling this week. Was told the house had been surveyed and ready to go (we of course carried out our own) and lots of issues came up they knew about and didn’t flag. MOST ashamedly, they accepted out of asking and then AFTER doing all of the background checks and mortgage offer etc etc etc they told us that the house had an outstanding land issue (known about by them months before offer was made) that required hundreds of thousands of pounds to be paid to resolve and had no immediate timeline.

HihelloHey · 11 August 2023

Agent replied · 27 October 2024

Dear HihelloHey, we are sorry to hear about your experience, and would be grateful if you could email info@jackson-stops.co.uk so that we can find out more and ensure that the correct branch is aware of your issues. With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Highly recommended

Jackson Stops have just conducted the sale of my house and I have been delighted with the whole service. Extremely professional and efficient from start to completion. Great presentation and marketing. Would highly recommend them but huge thanks to Lottie.

Customer · 26 November 2022

Agent replied · 27 October 2024

Hi, thank you for leaving such a positive review of your experience and we're pleased that you would recommend our services. Best wishes from all of us at Jackson-Stops.

5/5

Google

Selling a flat at the bottom end of the London market. J-S was very helpful before marketing with energy certificates etc, and many potential buyers were shown around. Once an offer was made, Alexander Leon nursed the process through, very energetically, to the finish line, and we were kept in the loop at every stage. We would thoroughly recommend.

Jennifer · 4 October 2024

Agent replied · 25 October 2024

Dear Jennifer, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Katie

5/5

Trustpilot

A Fantastic team

A Fantastic team, lead by Anthony Jevons at The Hale office meant the sale of our property went smoothly from start to finish. The house was sold STC within 72 hours of agreeing to use Jackson Stops and the sale completed today without a hitch. Although more expensive than quotes from other agents in the area it was well worth it and certainly money well spent. I have no hesitation in recommending this agency and Anthony Jevons in particular

Consumer · 25 August 2023

Agent replied · 27 October 2024

Thank you for taking the time to leave a review, and we are delighted to hear that the sale of your property with Jackson-Stops Hale was smooth from start to finish. We are grateful to know that you would recommend Jackson-Stops. With best wishes from everyone at Jackson-Stops.

5/5

Google

My boyfriend & I used Jackson Stops when finding a flat to rent in Pimlico. We have been extremely satisfied with the service from start to end, and in particular with Alice. She has been super helpful, professional and efficient throughout the whole process. Even though we put our search on pause during lockdown, Alice picked things back up straight away once we were ready to look again. After we found somewhere we liked, Alice was then great at communicating between us & the landlord, and really prompt at sending over any documents etc. We have now moved into our new flat and are so pleased with it. Thank you very much Alice and team!

Becky · 26 October 2021

5/5

Google

I would absolutely recommend Jackson Stops at this stage in the process. I have recently moved into a new flat having relocated and without being able to view the flat in advance, other than online. Will Dodds in particular was exceptional. He went above and beyond to help me with my decision, making on the spot visits to the flat to photograph/ video details so that I could feel reassured and had the full picture. Everything about the process was smooth, clear and well organised and the flat was just as expected. Will is a great communicator - always responsive and ready to offer extra tips and honest advice. I really appreciated how effortless he made the process and I am delighted that Jackson Stops are also the managing agent as I feel very confident in their service. Thanks again Will!PositiveResponsiveness, Professionalism

Elizabeth · 26 October 2021

5/5

Google

Will was an excellent agent and made our apartment search much easier in a competitive market. What we appreciated most was his quick response time and flexibility with viewings as we were forced to re-schedule appointments several times - and that he never pressurised us to make an offer too quickly. We could tell he wanted us to find a place that fits perfectly and was sensitive to our property needs. We can recommend Jackson-Stops and particularly Will very warmly. Thank you again for your time and dedication, Caroline & LarsPositiveResponsiveness, Quality, Professionalism, Value

Lars · 26 October 2021

5/5

Google

I had never used Jackson Stopps before but was well impressed by the way they went about giving me a valuation of a flat I was selling. Some 30+ years ago I had worked some 18 years in property, first as an estate agent, and then as a land buyer for development companies. It was interesting stepping back into that world again, and Harry Buchanan was knowledgeable, on-the-ball, and easy to deal with. I would recommend these people highly.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 26 October 2021

5/5

Google

Thank you Millie for the excellent service! Very knowledgeable agent!

Sam · 18 October 2024

Agent replied · 25 October 2024

Dear Sam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie

5/5

Trustpilot

Great service from Jackson-Stops

Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.

HappyCustomer · 6 November 2023

Agent replied · 27 October 2024

Thanks for your review and it's good to hear you experienced an efficient and reliable service from our team and Margaret in particular. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Highly recommend Jackson-Stops

I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.

Claire · 25 July 2023

Agent replied · 27 October 2024

Dear Claire, thank you for taking the time to leave a review, and it's good to know that Lottie's assistance helped your property purchase to go as smoothly as possible. We're pleased to hear that you would recommend Jackson-Stops! With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale

Mark · 3 March 2024

Agent replied · 27 October 2024

Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.

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