Trusted Agent profile
★★★★★
188 reviews across 2 platforms
Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster W2 1JB
Fraser & Co's Westminster office at Unit 12 West End Quay is rated 4.3 out of 5 across 188 reviews on two platforms, including 129 Google reviews rated 4.3. The 59 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience with the company's services, super fast and Sam El Jani is very kind.
Hi Cida, Thank you for your fantastic 5-star review! We're thrilled you had an excellent and super fast experience with our services. It's wonderful to hear Sam El Jani's kindness made such a positive impression. Kind Regards, The Fraser & Co Team
5/5
GoogleBeen on a rollercoaster! Jordan Horne from Fraser & Co listened to what I needed (I was demanding!) found somewhere, negotiated brilliantly with developers and me and we were all set. Then my circumstances changed and gutted I had to withdraw. Jordan was super helpful and brought everything back which must have been tough bearing in mind what I'd needed and he'd secured. I will happily go back and buy my next place with Fraser & Co and Jordan, thank you to him, his boss and the developers. Next time!PositiveResponsiveness, Professionalism
Dear Simon, Thank you so much for taking the time to write your 5-star review for our Paddington Branch. We are so pleased that you had a great experience with our dedicated team in particular Jordan who was professional and responsive on your purchasing journey. We are sorry to hear your circumstance changed and you withdrew. However we will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation. Hopefully speak soon! Best wishes, Fraser & Co Team
5/5
GoogleGreat during viewing, references and management team! I just moved in one of the properties management by Fraser and Co and Fabian and Anna have been very helpful. The process went really smoothly, they were very accommodating and quick. I wasn't based in London during my flat search and Fabian went out of his way to show me the property both in video and in person at different times. Anna took over and is now my property manager and has been very quick and helpful right before Christmas. Definitely recommend, best experience in 5 years in London!
Dear Alexandra, Thank you so much for leaving our Paddington office a 5-star review in particular Fabian and Anna. We are so pleased to hear that you found our services smooth and accommodating. If you require further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleI rented a property for a year from Fraser and Co in London and my property manager Anna Blakeborough has been of great help for me. She always replied promptly and helped solve any issue I faced with my property. Working with her made the whole process of moving in and out easier. Highly recommended.
Dear Wattan, Thank you so much for giving our Paddington branch a 5-star review in particular Anna. We are delighted to hear that Anna provided you with an excellent service with your property and made the process easier. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleSam is great and helped me successfully renew my flat
Hi Martha, Thanks for your five-star review! We're so glad to hear that Sam was able to help you successfully renew your flat. We'll be sure to pass on your kind words. Kind Regards, The Fraser & Co Team
5/5
GoogleRabia is the best agent we have ever had! We have rented and lived at a Fraser property for almost 3 years now and she is always quick to respond, act on requests and make sure we are always comfortable. I couldn’t recommend Fraser enough, especially with Rabia as an agent!
5/5
GoogleMy experience with Frasers is one of professionalism. Since I’ve been renting with them for the last 5 years, they have been nothing but perfect, when there’s any checks need doing on the property, any issues that need a response, or renewing my rental agreement - it goes smoothly! I’m happy about this.
Dear Julie Ann, Thank you so much for giving our Paddington branch a 5-star review, we are so pleased you are happy and recommend our rental service. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
1/5
GoogleI had the misfortune of renting a furnished apartment through Fraser. Extremely poor service with issues ranging from dirty sheets upon arrival left for me to dispose of, no mailbox key (and none received for over a month), false accusations of unpaid utility bills that were leftover from the prior tenant and late return of the deposit (which was over 4,000 pounds). Avoid at all costs unless you enjoy headaches and spending hours trying to get agents to do their job. EDIT TO RESPOND AND ADD PHOTO: Can agree that sheets were unfolded, unironed and inventory report notes they were not closely inspected. I emailed the agent about this and was advised to dispose of the sheets (image from inventory report attached). Completely understand that agents are not responsible for utility bills, which is why I was shocked to receive an email from a Fraser agent making those false accusations. With respect to the deposit, there was very little communication about process until I repeatedly requested updates. Discussion about deduction was left until a few days before the deposit was scheduled to be returned and then the deposit was ultimately sent on the 30th day and arrived a few days later.
We are sorry that you felt your experience with us did not meet your expectations. However we must correct you on a couple of items. The sheets in the apartment were not listed as dirty in the inventory. They appear to be unironed and not folded but there is nothing to suggest they were dirty. We have no influence over the contract that you have with the utility company and therefore cannot comment if the invoices were inaccurate. The deposit was repaid to you after one month after having to agree deductions between you and the landlord which takes time to agree. Once agreed, it was returned to you promptly and within the guidelines issued by the Tenancy Deposit Scheme and the terms of the agreement that you signed.
5/5
GoogleI had the pleasure of working with Rumina (Branch Manager) at Fraser & Co Paddington. Rumina was caring, thoughtful and extremely professional throughout the process. She understood my needs and found me the ideal property with extreme care. I would strongly recommend Rumina and would go as far as saying that she is the best agent I have ever dealt with. Thank you Rumina.
Dear Charles, Thank you so much for taking the time to write this review. We are so pleased you had such a positive experience with Rumina and for all your kind words. Best wishes, Fraser & Co Team
1/5
GoogleWe moved into a property managed by Fraser & Co around two weeks ago now, and I have unfortunately never experienced issues like this when renting before. Our initial contact during our property hunt was helpful, but since moving in two weeks ago our property manager has been very slow to respond. We have reached out with several queries about the property, and flagged a number of problems with the flat but it seems to take several business days to receive even an acknowledgement of our emails, if we're not simply ignored (as has been the case on several items raised to date). We have been as forgiving as we can, but the issues have been piling up over the past couple of weeks with very little being resolved. I would have to advise others to avoid renting with this agency.
5/5
GoogleMs Sam was fast to respond and arrange technicians for both our broken dishwasher and some problems with hot water, with regular updates through email.
Thank you for your kind words! We're delighted to hear that Sam provided prompt and efficient service in addressing your issues. If there's anything else we can assist you with, please don’t hesitate to get in touch! Best regards, The Fraser & Co. Team
1/5
GoogleBy far the worst agency I have ever encountered, particularly with the management and Anna Blakeborough. Regrettably, I've been a tenant for 8 months. Fraser and Co failed to take a meter reading when I moved in, resulting in 8 months of estimated bills totaling thousands, none of which are accurate. I moved in while heavily pregnant and now have a young baby in a property with ongoing water supply issues. The shower fluctuates from ice cold to scorching hot, causing burns to both myself and my baby. Anna who is supposedly the “property manager” is unresponsive to texts, calls and emails, and when I call the office, she is always "in meetings” or on annual leave. Despite this, she never responds and seems to spend her time changing her WhatsApp photo numerous times. Why do you even have WhatsApp if you can’t reply? Several plumbers have confirmed that this issue existed long before I moved in. After months of chasing them without resolution, I have given up chasing and I have forwarded all communication and evidence of negligence to the property ombudsman, as per the Fraser and Co complaints policy. I advise anyone experiencing similar issues with Fraser and Co to do the same as this may be the only way you they will respond.
Thank you for your feedback. We are deeply sorry for the issues you've faced with Fraser & Co. Our Head of Property Management will review your case personally as soon as she returns from annual leave next week. We are committed to addressing your concerns and improving our services. We will be in touch shortly to discuss the next steps.
5/5
GoogleThey operate my building and I can say that they are very reliable. George is always very responsive and helpful.
5/5
GoogleCertainly the best letting agency ever, Alvis is a star, he has been following up very closely, responding to my questions in a very professional way, he replies in weekends, holidays, and giving his maximum support. Rey made sure that we got everything we need before asking. I really can't thank them enough, specially Alvis, definitely recommending them to everyone I know 😍PositiveResponsiveness, Quality, Professionalism, Value
Dear Nada, Thank you so much for taking the time to write your review! We are so pleased that you are happy with the service you received from our dedicated team in particular Elvis. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation. Best wishes, Fraser & Co Team
5/5
GoogleI am glad to work closely with Rabia Ahmad of Fraser & Co. She has been our management consultant of our property for several years. She is always prompt to respond, very helpful in providing fast and efficient property management and maintenance assistance. She is trust worthy and take care in all details. Rabia, keep up the good work. Cheers
Dear Venus, Thank you so much for giving Zuzanna a 5-star review:) We are delighted to hear that she's been looking after your property so well, promptly organising the necessary maintenance work. We will pass on your kind words to her, she will be thrilled to hear your feedback:) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleOne of the best real estate offices in london, our experience with Mr. George was absolutely incredible.
1/5
GoogleNo No No!!! Good luck! Highly NOT NOT NOT recommended! Very BAD! 1. When checking out, there were a bunch of unreasonable deposit deductions listed. It took 2 months for the deposit to be refunded. Now we are complaining to TDS about some unreasonable deposit deductions. 2. Many things are not repaired from our move-in. Some urgent matters, such as a broken toilet flush, took 2 weeks to be repaired. 3. The property manager Edward often doesn't reply to our emails! It can be said that only 3 replies are received out of 10 emails. This is the worst real estate agency staff I have ever encountered. My friends, the true and unique Fusako! Distant middle school! It's so hot! It's so hot! Mes amis, éloignez-vous de cette agence ! My friends, stay away from this institution. Amici, state lontani da questa agenzia!
Hi Shaoyun We are sorry your experience wasn’t positive, but we must clarify that you are mistaken in stating that the deductions were made by us. The decisions regarding deposit deductions you are referring to are made by the landlord based on a report from an independent clerk who is not affiliated with our agency. Edward has moved onto another office so will not have seen your email but we can see from our side that your emails were replied to promptly by another property manager.
1/5
GoogleIf you need something more complex like gathering documents from a tenancy ahead of a sale, or correcting problems around financial transactions and need humans to work with you - you have been warned: Only a couple of people at Fraser are competent and responsive enough to manage that and you need luck on your side to get the right person. I had to chase like a crazy person to get standard documents out, and whilst doing it, I discovered my building management fees were systematically in arrears as the Fraser team had “forgotten” to pay them. It was not only frustrating but it put my lease in jeopardy as well as delayed my sale. And when I terminated the relationship with them, they overcharged the tenant and then charged me money (plus withheld funds) as they attempted to “correct” the mistake by refunding me instead of the tenant. Fraser are probably understaffed and subject to cost optimisation, and switching to new tech infrastructure that lost them historical documents doesn’t help. If you do consider them as a letting agent, make sure you understand what kind of team will take care of you or you could end up with a lot of frustration, or worse - risking losing your property with fees in arrears. If you’re just looking to rent out a property and leave it ticking along, very easy relationship run mostly with automation but again - you need to watch them so they don’t neglect to pay your building fees, heating and cooling charges and ground rent. *Update - Noting that Fraser in their reply below (after trying to get me to take my review down btw) is blaming a utility company for being in ”disarray” but in fact the heating and cooling charges they neglected to pay and put my account in arrears were from the building management company and on auto-delivered email to Fraser, the same source as bi-annual building management fees. It’s very easy to set up direct debits for all of this (which I did after I fired them). Not even knowing what they are talking about aside - getting defensive like they do in their response and not acknowledging they are at fault…speaks for itself.
Hi Henrik We are sorry to read of your review after many years having you as a client. As you will know, the bills outstanding related to a period when the utility company sending the invoices were in disarray. We are surprised that you did not make that more clear in your review and these were not building management fees as you state but utility bills. The bills were issued only after the tenants had left for which neither they nor we would have been aware at the time. When you terminated our services in order to sell the property, we had previously agreed fees that were due for the length of the tenancy in place. However, we chose not to charge these considering having had you as a client for a number of years and did this out of respect for the spirit of our relationship. We are sorry that you have decided to reward this gesture of goodwill with a poor review. We wish you all the best.
5/5
GoogleLaura Scanlan handled my recent rental move and was fantastic - she was responsive, helpful, and liaised with the outgoing tenant to make the move as smooth as possible. Thanks Laura!
Dear Jack, Thank you so much for taking the time to give our London West End branch a 5-star review, particularly Laura. We are so pleased to read such an amazing review! We will pass on your kind words to Laura :) Thank you for your recommendation. If you need any more help, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleExcellent experience with Andrew Assaker with the purchase of my apartment and with Omid for the sale of my other one. Approachability, communication and a stellar service throughout the whole journey. Made an extremely convoluted process of purchasing a property, seamless. Would absolutely recommend!
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear you had such a positive experience with Andrew during your property purchase. Buying a home can often feel complex, so it's fantastic to know Andrew’s approachable manner and clear communication helped make the process feel smooth and straightforward. Your recommendation means a lot to us, and we’re so pleased to have been part of your property journey. If you ever need any assistance in the future, we’d be more than happy to help., The Fraser & Co Team
5/5
GoogleAndrew has been extremely helpful and professional during our property search, thank you Andrew it was a pleasure working with you.
Thank you for your kind words about Andrew. We're so glad to hear that he was able to provide you with a positive experience. If you have any other questions or need anything else, please don't hesitate to contact us. Best regards, The Fraser & Co team
5/5
GoogleAlice McCormack from Fraser & Co was a great contact while I was at the property long-term. She was efficient if I had any questions or issues and came up with smart solutions. Thanks Alice for making this a good experience!
Dear Sita, Thank you so much for giving our Paddington branch a 5-star review in particular Alice. We are so pleased Alice provided you with a efficient and good service : ) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleGeorge was very efficient in the flat finding process. He was also very attentive of any problems that we had and ensured that they were solved quickly and easily during the period of our lease.
Dear Zahra, Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular George. We are so pleased to hear that George was attentive and efficient in your apartment search and any issues were resolved promptly. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleRobert is the best! Very helpful, prompt answering any questions i had, professional services. The whole experience has been excellent. Definitely recommend !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fraser & Co's Westminster office has 188 reviews across two platforms: 129 on Google, 59 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fraser & Co London New Homes is rated 4.3 out of 5 across all 188 reviews, and 4.3 out of 5 on Google from 129 reviews, checked 9 October 2026.
Fraser & Co London New Homes, Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster W2 1JB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
