Trusted Agent profile
★★★★★
350 reviews across 3 platforms
98 St John's Wood Terrace, London, NW8 6PL, Westminster NW8 6PL
Foxtons's Westminster office at 98 St John's Wood Terrace is rated 3.8 out of 5 across 350 reviews on three platforms, including 195 Google reviews rated 4.2. The 154 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
Hi Stephen, Thank you for your feedback. We’re so pleased to hear you had such a positive experience overall and that the service made the process straightforward. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotTerrible experience
Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
Hi Alan, Thank you for your feedback. We’re really pleased to hear you found the communication so helpful and had such a positive experience with the team. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotThree words - don’t do it
We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.
5/5
GoogleI had the pleasure of working with Can Gelirli, the sales negotiator, and I must say that the experience was fantastic. Can was incredibly kind and helpful throughout the entire process. His responsiveness and efficiency were truly remarkable, he made everything fast and easy. The day he showed us the flat, we were so impressed that we decided to make an offer right away. Thanks to Can's expertise and dedication, half of the procedure was completed within just a week. I am immensely grateful to Mr. Can Gelirli for his invaluable assistance during our flat buying process.
5/5
GoogleAs a Landlord I have the pleasure of working with Victoria Read from Foxtons St John’s Wood. I can't say enough good things about her exceptional service. Victoria is making a breeze of the entire process of renting out my property. First and foremost, her communication skills are top-notch. She is always just a call or message away, promptly addressing any concerns or questions I have. It's refreshing to work with someone so responsive in the real estate industry. Victoria's expertise in the rental market is evident from the start. She helps me set a competitive rental price and provides valuable insights on property management. Her knowledge and advice are invaluable in ensuring I find reliable tenants. What truly sets Victoria apart is her dedication. She goes the extra mile to market my property effectively, resulting in finding great tenants in a short amount of time. Her attention to detail during the tenant screening process gives me confidence in the tenants she recommends. Throughout the tenancy, Victoria continues to impress with her commitment to ensuring both my property and the tenants are well taken care of. Any maintenance issues are promptly addressed, and she makes sure everything runs smoothly. In summary, if you're a landlord looking for a letting manager who is responsive, knowledgeable, and genuinely cares about your property, I highly recommend Victoria Read from Foxtons. She makes the entire rental process stress-free, and I couldn't be happier with the results. Thank you, Victoria, for your outstanding service! Thanks Henry PA to Sarah-Lou
5/5
GoogleFrom the start, my experience with St. John's Wood's Foxtons was great. I was looking for a new apartment to live in and Mr. Ammar Aziz was simply the best agent I could ask. He quickly understood what I was looking for and showed me several places that matched my needs. During the renting process, he also helped with paperwork and made everything easier for me. When I move again, I'll definitely reach out for the St John's Wood's Foxtons team again.
2/5
Trustpilotused to be good but ever since the…
used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.
5/5
GoogleCan has been involved in sale of my property at St Johnswood Foxtons and i have to congratulate him on his work to chase both sides and manage to exchange contracts . He was honest and a persevering hard worker i write this because i had …
5/5
GoogleRonald B. and Derek S. have provided an exceptional support and guidance in acquiring my desired property in St. John's Wood despite numerous challenges and multiple obstacles we have encountered on the way from an offer to completion. I'm infinitely grateful for their professionalism and subject matter expertise in making this deal possible - if you are lucky to work with them, you are in the best hands on the market! Thank you Derek and Ronald!
Hi Igor, thank you very much for taking the time to leave your review of Derek and Ronald. We're very pleased to hear that the deal went through, even though there were some obstacles to overcome and we hope to see you again in the future when you're next looking to buy or sell.
1/5
TrustpilotDo not rent through Foxtons
If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.
5/5
GoogleI had a wonderful experience working alongside Eloise Palmer in my search for a rental property. Eloise is quite knowledgeable of the area that she covers and provides crucial inputs that helps in arriving at a decision. Her frequent follow up calls and discussions made me feel a valued client. I’d recommend Foxtons if you’re searching for a rental apartment!
1/5
TrustpilotExtremely poor experience with Foxtons
Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.
1/5
GoogleThe agency in St John's Wood has been terrible in the management of our flat. Until today they have lied to us repeteadly and even threatened us. At the very last moment the agency delayed our move into the flat forcing us to incur …
4/5
TrustpilotLovely service
I've been fortunate that since Ariana has taken over as the lettings manager things have been as smooth as silk. Businesses are made by the people who work there and since she joined things have been terrific. Responsive and proactive, and making a real difference.
4/5
GoogleWe were happy with the level of service received from Can and the team at Foxtons St John’s Wood. Everything was dealt with in a professional manner and they arranged a large number of viewings which led to our flat being sold fairly …
5/5
GoogleWe were very frustrated with last-minute canceled offers from two different agencies and were in a rush to find a decent place. Ammar kindly helped us and found the best match in such a short time; he is amazing. From the beginning, he understood our needs very well and showed us the best flats in the area. We couldn't have found such a great place that we would call home without him. I cannot recommend him enough. He is the best!
Thank you Ezgi Deniz Arikan for your highly recommended review. Sophie, Foxtons St Johns Wood Estate Agents Get it done with London’s number 1!
1/5
TrustpilotMy experience with Foxtons
My experience with Foxtons during the termination of my tenancy was extremely disappointing.
Hi, We’re sorry to hear your experience has not been positive. If you would like us to look into this, please contact us at Social@foxtons.co.uk with more details. Alex
5/5
TrustpilotWe have been served by Kiran
We have been served by Kiran. The way Kiran described the property it was amazing. She was amazing. She is super professional and approachable. Foxtons should hire more people like Kiran
5/5
GoogleThanks to Sarah for organising a fantastic flat for me. Understood my requirements (no wasted viewings) and flagged properties which were ideal for me. Efficient process all round . Thank you !
Thank you Adrian S for your review. Sophie, Foxtons St Johns Wood Estate Agents Get it done with London’s number 1!
1/5
TrustpilotAbsolutely unacceptable and a complete…
Absolutely unacceptable and a complete waste of my time.
Hi, Thank you for your feedback. We are sorry to hear that your recent experience did not meet expectations. We would like the opportunity to review this further. Please contact Social@foxtons.co.uk with the relevant details so we can investigate internally. Kind regards, Alex
1/5
TrustpilotWARNING: Extreme harassment and zero internal coordination
I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.
1/5
TrustpilotOutrageous and awful management service
As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.
1/5
TrustpilotAppalling lack of transparency, 5 months of silence followed by an “ambush” claim
I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Westminster office has 350 reviews across three platforms: 195 on Google, 1 on Yell, 154 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons St John's Wood is rated 3.8 out of 5 across all 350 reviews, and 4.2 out of 5 on Google from 195 reviews, checked 9 October 2026.
Foxtons St John's Wood, 98 St John's Wood Terrace, London, NW8 6PL, Westminster NW8 6PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
