Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst experience ever
Worst experience ever This Agency will never fix any problem you have with your property. They are rude, ignoring your emails... Do not rent with this agency, I am not the only one who have struggle with their "service"
Florentino · 5 April 2023
Agent replied · 28 October 2024
Dear Florentino, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic service and an absolutely…
Fantastic service and an absolutely lovely team to work with. Very honest with their advice but also willing to listen and work to my expectations. Would recommend them to anyone!
Sarah · 30 November 2023
Agent replied · 28 October 2024
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSwift and efficient
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Ben · 13 October 2024
★★★★★ 5/5
TrustpilotPetros from Dexters always provides a…
Petros from Dexters always provides a prompt response and escalates any requests or issues to the correct individual. Great service!
Mollie · 18 June 2024
Agent replied · 28 October 2024
Dear Mollie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petros, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAbdul provided us with a rental valuation for our property. The information Abdul provided was very insightful and gave us valuable feedback about the market and renters priorities.
Steve · 9 January 2024
Agent replied · 8 January 2025
Dear Steve, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRenewal review
Whilst renewing out tenancy dexters couldn’t have been more useful, especially with the person in charge of our property Rasel. He couldn’t have been more helpful, polite, and really prompt at every opportunity with every quiery.
Harry · 22 June 2023
Agent replied · 28 October 2024
Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty Management
Tallulah at Dexters is a big help as a property manager. She is friendly, quick to respond and she took the initiative to solve a recent problem we were facing at the property and got it sorted quickly. Would definitely recommend.
EWilliams · 15 January 2023
Agent replied · 28 October 2024
Dear E Williams, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDo not rent through them
Do not rent through them, awful service and terrible system for any issues not midweek between 9-5
Luke · 20 September 2025
★★★★★ 5/5
TrustpilotI was extremely happy with the services…
I was extremely happy with the services of Dexters Chris Giogio-Neale has been fantastic. He and the team are very knowledgeable and go above and beyond to deliver value. I know I can count on them to resolve issues swiftly. - Janet
Janet · 10 January 2020
★★★★★ 5/5
GoogleHad a really good experience with Tamara, she’s attentive, super helpful and patient and tries her best to meet all of my needs. She works efficiently and is very kind! Xx
Omaima · 25 October 2023
Agent replied · 24 October 2024
Dear Omaima, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleReally great experience with Adam today. He showed me a couple flats and although none of them worked out, he was so nice and kind throughout the whole process! Thank you!
Francesca · 25 October 2023
Agent replied · 24 October 2024
Dear Francesca, Thank you for your great 5 star review, and mentioning your experience with Adam in our Pimlico office. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica Carson - rental renewal negotiation
The review went very smoothly with Jessica giving clear answers to my questions about the market. The communication was clear, friendly, efficient and the suggestions/ advice excellent. The process can be stressful, this was not.
Gareth · 14 July 2023
Agent replied · 28 October 2024
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Tia!
Tia from Dexters has been absolutely amazing! Ever since we moved in to our new flat she immediately took care of all of our concerns and fixed everything that needed to be perfected from the flat until we were happy with it.So pleased!
Maria · 27 October 2022
Agent replied · 28 October 2024
Dear Maria, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI bought my house through Dexter's
I bought my house through Dexter's. It should have been straightforward, but wasn't and Dexter's were supportive throughout and we finally got there. I'm grateful to them for getting me moved to my lovely new home.
Jil · 13 June 2023
Agent replied · 28 October 2024
Dear Jil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery pleased with the letting and…
Very pleased with the letting and management service provided by Dexters. Efficient and competitively priced and the staff are very approachable.
Nicky · 20 May 2024
Agent replied · 28 October 2024
Dear Nicky, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotJamie Nash @ Dexters could not be more…
Jamie Nash @ Dexters could not be more helpful & efficient in his role. Any issues or requests I have made have been very promptly dealt with & on the rare occasion an issue hasn’t been he has been very quick to find a suitable alternative
Nicholas · 10 June 2022
Agent replied · 28 October 2024
Dear Nicholas, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Jamie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGood service and perfect attitude ! Trust them and you will have your lovely house. For my good agent : Ellie pomeroy
Zhang · 27 April 2024
Agent replied · 24 October 2024
Dear Zhang, Thank you for your kind comments regarding the Pimlico team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotI am paying a rent of almost 2000 Pounds and do not have consistent and normal and warm heating and never will
Dexters mis-manage the new builds at Oaklands Rise, NW10 6FY.The week before last week over 600 residents were left for 5 days without heating and hot water.Since Saturday, the heaters are failing again. I have all my heaters on 26 Degree Celsius, and they are only a tiny, tiny bit warm.It is again so cold in my flat (it is February and winter) that I am shivering with cold.Dexters are working hard to conceal all the many building defects and that there is no proper and consistent heating.Our only plant room for 5 or 7 or so buildings was flooded. It is in an area prone to flooding. Since all the pipes and electronics have been under water for over 4 days, Dexters and the developer Notting Hill Genesis operate 2 loud generators which are blocking the pedestrian pavement. I am paying a rent of almost 2000 Pounds and do not have consistent and normal and warm heating and never will. This is Dexters, the truth they do not want you to know.
Reni · 28 February 2022
★★★★★ 5/5
TrustpilotVery efficient way to manage my flat.
Bruno · 19 December 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with Nick,
I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.
Yusan · 1 July 2023
Agent replied · 28 October 2024
Dear Yusan, Nick will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters at the new "luxury" build flats which Vistry built:You cannot get a repair unless you make fotos and videos: how insane is that?
I am shocked how the repairs for my flat that was mis-advertised as a luxury flat and for which I pay 1950 Pounds per month (and 200-300 for heating and hot water extra) are handled by Dexters.Basically: no foto and no video means no repairThis is insane.This is what they wrote to me:Could you also please clarify the below (I have put my queries in bold for ease) so I can ensure that all information is clearly reported to building management. Photos and or videos will be requested by building management to ensure the right engineer is deployed1. Cloudy eater which stems from air in the pipes- Please clarify what a cloudy eater is? Would you be able to send me a photo or video (whatever is easier to clarify what you are reporting please)2.there is a loud noise whenever my toilet flushes- Please could you send a video as this will be requested by the building management before deploying an engineer3.lock of balcony door fell out- Please could you send a photo so I can provide this to building management?4.lower board n kitchen not properly fiixed, pushed out- Please can you send a photo?5.the right wall next to the balcony door is showing a crack and I wonder if it may collapse at some time - Please can you send a photo so I can review and advise?Am I to spend a day on filming a toilet flush now?
Reni · 24 February 2022
★★★★★ 1/5
TrustpilotLeaks and flood in Dexter managed new built flats at Oaklands Rise NW10 near Willesden Junction
Dexters manage the private new flats that were built for hundreds of tenants at the site next to the HS2 in the Willesden Junction area, called Oaklands Rise. The flats have serious building error issues. A considerable amount of flats are leaking. Flat 37 has been flooded for the 2nd time. The move in date was in January, and the 2 floodings happened within less than 8 weeks. A drainage pipe burst. This was repaired. Now the flat is flooded again. This happened yesterday and meant a sleep in the car. Flat 37 is uninhabitable now. As tenants have reported, there are many leaks in Ambrose House (and in the other buildings as well). 2 guys on the 9th floor had their blind fall off because the wall is damp. Also someone on the 4th floor reported an issue. As I write this, another tenant reported that the lifts at Easton House broke down again, they seem to be working now. The tenants who are with Dexters are experiencing a catastrophe without an end.
Reni · 23 February 2022
★★★★★ 1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Edward · 24 November 2023
Agent replied · 28 October 2024
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Steven · 31 October 2023
Agent replied · 28 October 2024
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
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