Chestertons Little Venice reviews in Westminster

★★★★★ 5/5

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Zoe Birch at Chestertons Battersea went…

Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.

Julie · 12 October 2021

★★★★★ 1/5

Trustpilot

Disappointing Experience, Would Not Recommend

I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.

Sofia · 9 October 2024

★★★★★ 5/5

Trustpilot

Thanks to Conor Bunn

We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor

Alex · 20 August 2024

★★★★★ 5/5

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Orchid Ho is very helpful and…

Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!

Fish · 21 December 2024

★★★★★ 5/5

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My friend and I have recently started…

My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!

Nicole · 25 October 2023

★★★★★ 5/5

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Iona Serban

I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.

Millicent · 16 July 2024

★★★★★ 5/5

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I had the pleasure of dealing with…

I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!

Lee · 1 August 2024

★★★★★ 1/5

Trustpilot

Terrible viewing appointment

I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,

Anonymity · 4 October 2024

★★★★★ 5/5

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Amanda Goodman has liaised between…

Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.

Sarah · 12 March 2026

★★★★★ 5/5

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Can’t thank Ravi enough for his…

Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far

Caroline · 23 September 2022

★★★★★ 5/5

Trustpilot

Chestertons are great!

Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!

Sudtosh · 5 August 2021

★★★★★ 4/5

Trustpilot

Edited - good recovery

I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.

Sam · 20 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend them

Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.

Shiv · 28 March 2024

★★★★★ 5/5

Trustpilot

Great Experience

Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!

Ala · 16 July 2024

★★★★★ 1/5

Trustpilot

I use Chestertons to manage my rental property.

I use Chestertons for property management, but their maintenance costs are making me reconsider. They rely on contractors with highly inflated rates, recently pricing a basic, one-day decorating job at over £1,200.

Geoffrey · 16 March 2026

★★★★★ 5/5

Trustpilot

Allan Fuller/Chestertons consistent service

As a landlord I was with Allan Fuller for many years and the switch to Chestertons was seamless, especially as they look to have retained at least some of the core staff. I have dealt with many staff over the years and they have all been helpful and patient, especially when I have been moaning about bills for broken fixtures and the like! A special shout out for Sarah Doyle who has been especially supportive these last few months as I move towards the end of my landlording(?) experience.

Morgan · 17 October 2025

★★★★★ 5/5

Trustpilot

Had a super experience with Molly

Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much

Christine · 20 September 2023

★★★★★ 5/5

Trustpilot

Gregor was amazing

Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!

Krista · 25 September 2024

★★★★★ 4/5

Trustpilot

Overall good service

Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.

Nick · 13 May 2026

★★★★★ 5/5

Google

Searching for an apartment in a challenging market can be a daunting experience, but having Ciprian as our real estate agent turned a potentially stressful process into a smooth and educational journey. During a period when the market presented more obstacles than opportunities, Ciprian’s expertise and commitment shone brightly. His responsiveness and flexibility were pivotal. Despite my erratic schedule and the limited availability of viewings, Ciprian made every effort to accommodate my needs, ensuring I never missed an opportunity. Each question, no matter how intricate, was answered promptly, reflecting his deep understanding of the dynamic market conditions. Our new apartment, secured amidst challenging market conditions, is a testament to Ciprian's resilience, expertise, and unwavering commitment to client satisfaction. We are not just thankful for his exceptional service but also for the educational and supportive experience he provided during our search.

Šarūnas · 23 October 2023

★★★★★ 2/5

Trustpilot

Lost interest once the letting was done

They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.

Paul · 31 August 2024

★★★★★ 5/5

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I'm very happy with Chestertons…

I'm very happy with Chestertons service! I'm a landlady living abroad, and before Chestertons my previous experiences with agencies were really bad. Since Chestertons took over as my agents everything changed! Stav found the right tenant for my flat and Katharine made sure all the process ran smoothly. All in a very honest and respectful atmosphere. I trust them 100%! it's super important for me to have

Fernanda · 10 November 2021

★★★★★ 5/5

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Jasmin is such a breath of fresh air

Jasmin is such a breath of fresh air, so quick to respond, attentive and extremely knowledgeable. I couldn’t ask for a better Property Manager

Peach · 20 December 2025

★★★★★ 5/5

Trustpilot

Outstanding, professional service

Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!

Mike · 15 May 2024